Improved communication helps business clients understand the CIOO’s strategic plan and roadmap. Insight into the CIOO’s priorities enhances two-way communication and improves customer satisfaction with the CIOO.

CIOO budget and strategy are aligned. Costs are published and transparent, and operations and service budgets reflect the CIOO’s strategic priorities. IT investments and initiatives are selected for funding and execution based on strategic roadmaps.

Clear strategic priorities allow the CIOO to align and improve human capital management to meet its future needs; key positions are filled in a timely manner, decision authority is delegated to the lowest appropriate level, and staff are given the training and resources to align their skills with CIOO priorities. Service delivery is improved as services and contracts better align with overarching CIOO strategy. A clear strategy also improves governance, resulting in timely, well-informed decisions.

The CIOO’s clear strategic goals allow for a common set of business requirements. Business needs are anticipated and planned for, and the Organization dedicates resources to improve innovation by identifying and testing new technologies. As new technologies are adopted, the CIOO provides infrastructure, technology, and training resources to increasing the knowledge, skills, and abilities of its workforce.