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CIO Organization Strategic Plan 2020-2023: Theme: Engaged Organization

Theme: Engaged Organization

Each Strategic Objective directly addresses a single Perspective. Pairs of Strategic Objectives and Perspectives work together to support one or more Strategic Themes. On this page, see how the Strategic Objectives (bold) and Perspectives work together to support the Strategic Theme of Engaged Organization.

Theme Description

Engaged Organization: We are an engaged and empowered trusted advisor to our customers and stakeholders. We develop and share knowledge and expertise to continuously improve the organization. Institutional knowledge and new expertise are infused and utilized to uplift the organization. We have the optimal resources to meet the needs of the FDIC.

Customer Perspective icon Customer Perspective

The CIOO shares accurate and timely data about changes to people, process, and technologies with internal and external business customers. Business customers understand the strategic plan and roadmap of the CIOO, and the CIOO’s priorities reflect those of its customers. This improved communication is reciprocated, as the CIOO actively encourages stakeholders to openly exchange information and provide feedback. Leadership and employees are actively consulted about changes to the IT environment, fostering improved partnerships between the CIOO and its business customers. Strong partnerships and a commitment to two-way communication about strategic priorities, systems, and services leads to increased customer satisfaction.

Financial Stewardship Perspective icon Financial Stewardship Perspective

Strong understanding of customer needs and a commitment to continuous improvement drive the CIOO to invest in impactful activities while reducing spending in areas with low return on investment. Automated monitoring, reduced network complexity, and optimized enterprise software improve the utilization of IT assets.

Internal Process Perspective icon Internal Process Perspective

Clear strategic priorities allow the CIOO to align and improve human capital management to meet its future needs; key positions are filled in a timely manner, decision authority is delegated to the lowest appropriate level, and staff are given the training and resources to align their skills with CIOO priorities. Service delivery is improved as services and contracts better align with overarching CIOO strategy. A clear strategy also improves governance, resulting in timely, well-informed decisions.

People Tools and Technology Perspective icon icon People Tools and Technology Perspective

Technology enables the secure, reliable, and scalable delivery of services by reducing manual processes and providing access to self-service capabilities. The CIOO improves technology by keeping systems current with the latest features and increasing automation. The CIOO improves workforce knowledge and skills to meet the demands of this new technology by offering training opportunities, focusing on knowledge management within the organization, and hiring key positions.

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