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Strategic Plans

CIO Organization Strategic Plan 2020-2023: Theme: Engaged Organization

Last Updated: April 27, 2021

Theme: Engaged Organization

Each Strategic Objective directly addresses a single Perspective. Pairs of Strategic Objectives and Perspectives work together to support one or more Strategic Themes. On this page, see how the Strategic Objectives (bold) and Perspectives work together to support the Strategic Theme of Engaged Organization.

Theme Description

Engaged Organization: We are an engaged and empowered trusted advisor to our customers and stakeholders. We develop and share knowledge and expertise to continuously improve the organization. Institutional knowledge and new expertise are infused and utilized to uplift the organization. We have the optimal resources to meet the needs of the FDIC.

Customer Perspective icon Customer Perspective

The CIOO shares accurate and timely data about changes to people, process, and technologies with internal and external business customers. Business customers understand the strategic plan and roadmap of the CIOO, and the CIOO’s priorities reflect those of its customers. Leadership and employees are actively consulted about changes to the IT environment, fostering strengthened partnerships between the CIOO and its business customers. Strong partnerships and a commitment to two-way communication about strategic priorities, systems, and services leads to improved customer satisfaction.

Financial Stewardship Perspective icon Financial Stewardship Perspective

Strong understanding of customer needs and a commitment to continuous improvement drives the CIOO to invest in impactful activities while reducing spending in areas with low return on investment.

Internal Process Perspective icon Internal Process Perspective

Service delivery is improved as services and contracts better align with overarching CIOO strategy, and high-quality services are provided in a timely manner. A clear strategy also improves governance, resulting in well-informed decisions.

People Tools and Technology Perspective icon icon People, Tools, and Technology Perspective

Technology enables the secure, reliable, and scalable delivery of services by reducing manual processes and providing access to self-service capabilities. The CIOO improves knowledge, skills, and abilities to meet the demands of this new technology by offering training opportunities, focusing on knowledge management within the organization, and hiring key positions.

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