This updated CIOO Strategic Plan for 2020-2023 identifies opportunities for the CIOO to improve internal operations in a constantly evolving technology environment. This plan uses the Balanced Scorecard Framework to ensure that themes are clearly defined, measurable, and considerate of multiple perspectives.
The plan is organized around the following four Strategic Themes that impact the business at all levels:
- Effective Communication – We promote transparency by sharing timely, relevant information that is integrated into daily operations. This enables sound decision-making, optimizes collaboration, and ensures operational excellence.
- Strategic Focus – We continuously refine and execute on a clear, comprehensive, multi-year plan. This results in a modern, cost-effective, and agile IT environment that fosters business innovation, efficiency, and decision-making.
- Excellent Service Delivery – We provide secure, timely, efficient, and high-quality services that consistently exceed customer needs and expectations.
- Engaged Organization – We are an engaged and empowered trusted advisor to our customers and stakeholders. We develop and share knowledge and expertise to continuously improve the organization. Institutional knowledge and new expertise are infused and utilized to uplift the organization. We have the optimal resources to meet the needs of the FDIC.