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Hurricane Recovery 2005 - Information for Consumers and Bankers in the Affected Areas
Financial Institutions Affected by Hurricane Katrina - Customer Contact and Branch Information
Disaster Responsiveness Home
National Support Resources
Guidance for Bankers
Advice for Consumers and Business Owners

The FDIC is working cooperatively with all of the state and federal banking agencies and other organizations to determine the status of the financial institutions located in the affected areas. In an effort to provide information to those affected by the hurricanes, we are developing information and providing links to answer your questions about your banks.

The Web site will be updated frequently as information is made available.
 

Information for Families' Rebuilding Efforts in Gulf Coast States - The FDIC and NeighborWorks® America created the Navigating the Road to Housing Recovery Guide (Guide) to assist consumers impacted by hurricanes Katrina, Wilma, and Rita. The Guide will also be a valuable tool for financial institutions, counselors, and other organizations working with consumers.


 

June 15, 2006 - Lessons Learned From Hurricane Katrina: Preparing Your Institution for a Catastrophic Event

Federal Financial Institutions Examination Council (FFIEC):
Guidance for Financial Institutions in Response to Hurricanes Katrina and Rita

Frequently Asked Questions for Bank Customers in Areas Affected by Recent Hurricanes
Updated September 23, 2005, 4:00pm EDT

Federal Emergency Management Agency (FEMA)
American Red Cross
Helpful Banking Tips from the FDIC for Hurricane Victims
More Tips from the FDIC: Replacing IDs, Checks, Cards and Other “Things” Financial
Helpful Tips and More Tips from the FDIC for Hurricane Victims - PDF 86k (PDF Help)
Updated September 16, 2005, 2:30 pm EDT

Bank Status
As of March 9, 2006, FDIC analysis shows 214 financial institutions with offices affected by the hurricanes (100 by Katrina; 87 by Rita; 27 by both). There are 85 branches that remain closed (77 by Katrina; 8 by Rita). There are 45 temporary branches open by 21 institutions.

If you are looking for Credit Union information please refer to www.ncua.gov or 1-800-827-6282 to look up credit union information and websites.

Financial Institutions Affected by Recent Hurricanes - Customer Contact and Branch Information

Federal Reserve E-Payments Routing Directory - Federal Reserve Bank website with routing number search capabilities

FDIC Actions:
The FDIC has issued letters to bankers encouraging them to work with borrowers in the areas hit hard by the storm. In turn, consumers and business owners experiencing difficulties beyond their control should feel free to actively reach out and work with their financial institutions.

For further information, please visit:

Statement of Martin J. Gruenberg Acting Chairman Federal Deposit Insurance Corporation on Impact of Recent Hurricanes on Financial Institutions in the Gulf Coast before the Committee on Banking, Housing and Urban Affairs U.S. SenateFebruary 15, 2006
Guidance to Financial Institutions on Benefit Fraud Related to Recent HurricanesFebruary 14, 2006
Interagency Supervisory Guidance for Institutions Affected by Hurricane KatrinaFebruary 3, 2006
Joint Release/Federal Bank and Thrift Supervisors Announce Banking Forum in New OrleansFebruary 3, 2006
Joint Release/Federal Financial Regulators Announce Public Service Campaign to Help Hurricane VictimsJanuary 13, 2006
Full Effects of Recent Hurricanes on Gulf Coast Banks Will Take Time to Assess: FDIC Offers Preliminary Analysis on FDIC-Insured BanksJanuary 5, 2006
Agencies Encourage Insured Depository Institutions to Continue Efforts to Meet the Financial Needs of Customers Recovering from the Aftermath of Hurricane KatrinaNovember 30, 2005
FDIC Asks Banks to Work Constructively with Borrowers Affected by Hurricane Wilma: Provides Toll-Free Consumer Hotline to Answer Banking QuestionsOctober 25, 2005
Regulatory Relief: Steps to Help Rebuild Areas Affected by Hurricane WilmaOctober 25, 2005
Regulatory Relief - Information for Bankers in Hurricane-Affected AreasOctober 7, 2005
FFIEC Agencies Announce Additional Guidance for Financial Institutions in Response to Hurricanes Katrina and RitaOctober 6, 2005
Guidance to Assist Financial Institutions in Responding to Hurricane RitaSeptember 27, 2005
FDIC Encourages Banks to Assist the Victims of Hurricane Rita
 		September 23, 2005
Hurricane Katrina: Notification Requirements for Closing Branches in Hurricane-Impacted Areas
 		September 22, 2005
Frequently Asked Questions Regarding the Bank Secrecy ActSeptember 12, 2005
Banks Resuming Operations in Hurricane-Affected Areas: Chairman to Tour Areas Hit by Storm, Meet with State Banking CommissionersSeptember 7, 2005
Updated information about Social Security and Veterans Benefits Administration payments for those affected by Hurricane KatrinaSeptember 6, 2005
FDIC Providing Consumers Banking Contact Information and Branch Information about Banks Affected by Hurricane Katrina
 		September 2, 2005

 
Agencies Encourage Insured Depository Institutions to Assist Displaced Customers
 		September 2, 2005
Responding to Hurricane Katrina: FDIC Encourages Banks to Work with Those Hit Hard
 		August 31, 2005
Regulatory Relief: Steps to Help Rebuild Areas Affected by Hurricane Katrina
 		August 29, 2005
 

Banking Guidance
Special Notice for Depository Institutions: Update to US. Treasury Guidance on Cashing FEMA Disaster Assistance Checks and Government Benefit Checks Issued by the U.S. Treasury
US Treasury Urges Waiver of ATM Surcharges for Katrina Evacuees
Federal Reserve and Federal Home Loan Bank Phone Numbers – Bankers Only
U.S. Treasury Provides Guidance on Government Benefit Checks and the Use of Third Party Drafts
Federal Reserve Bank of Dallas – Operation status and other information on the impact of hurricanes in the region

State Banking Information
Florida Department of Financial Services
Louisiana Office of Financial Institutions
Mississippi Department of Banking and Consumer Finance
Texas Department of Banking

Insurance Help
Insurance Contact Information and Help Lines

Government Agencies Providing Help:
U.S. Treasury: Financial Tips and Resources for Hurricane Recovery - PDF 149k (PDF Help)
Hurricane Public Service Announcements
FDIC Office of Inspector General – Bank-related fraud hotline: 1-800-964-FDIC
General Information Regarding the Hurricane Katrina Recovery (USA.gov)
Hurricane Katrina Telephone Hotlines (FirstGov.gov)
FEMA Frequently Asked Questions Related to Hurricane Katrina
Social Security Information for People Affected by Hurricane Katrina
Office of the Comptroller of the Currency
Office of Thrift Supervision
      • OTS Hotline: 1-800-958-0655; Monday-Friday; 8:00am to 5:30pm CT
Federal Trade Commission
Small Business Administration
State of Louisiana Find Family Call Center: 1-866-326-9393
mymoney.gov - the Federal Government's website dedicated to helping Americans understand more about their money – how to save it, invest it, and manage it to meet their personal goals.
Federal Student Loan Questions - Department of Education - 1 (800) 4FEDAID

Public Message:
The FDIC has produced a public message that will be broadcast in areas affected by recent hurricanes.

Public Service Announcement - MP3 Version 435k
Public Service Announcement - WAV Version 5mb
Transcript of Public Service Announcement

Contacting the FDIC
As part of the FDIC’s efforts to assist bank customers and bankers affected by recent hurricanes, the agency is providing a new 24-hour consumer hotline. The FDIC’s toll-free Call Center can be reached at 1-877-ASK-FDIC (1-877-275-3342). The FDIC also has a e-mail form for customers and bankers to submit questions.

If you e-mail us with an inquiry and would like to check the status of your case you may call 1-800-378-9581 between the hours of 7:30 and 4:30 CST. Please have the reference number (SCC2005W-****) readily available.