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Bank Examinations

Consumer Compliance Examination Manual

The Consumer Compliance Examination Manual is a primary resource and reference tool for FDIC compliance examination staff to use in support of conducting Consumer Compliance and Community Reinvestment Act examinations and other supervisory activities.  The Manual incorporates examination policies, procedures, and guidance and is available on the FDIC website as a resource for FDIC staff, bankers, and other members of the public.  The Manual is updated on an ongoing basis as compliance examination procedures and supervisory expectations are revised or updated.  FDIC staff and the public can sign up through the FDIC subscription service to receive alerts when the Manual is revised or updated.  The most recent update date for each section is indicated on the webpage.

Entire Compliance Manual (NOTE: Please note that the Entire Compliance Manual link leads to a full-length HTML version of the manual, which may take additional time to load due to its size. This version is primarily intended for printing purposes and is not designed for interactive use. For a faster and more user-friendly experience to search through the entire manual, please use the search feature. Last Updated: November 2025)

Please note that several sections have been recently updated. In addition to the final versions of the Compliance Examination Manual provided below for the individual chapters, the FDIC is including the redline versions of the updated manual sections in the link below.

Consumer Compliance Examination Manual Redline Updates

Table of Contents

ContentsLast Updated
Consumer Compliance Examination Manual
Entire Compliance ManualNovember 2025
I Manual Introduction
I-1 Manual IntroductionMay 2023
I-2 AbbreviationsNovember 2023
II Consumer Compliance Examinations
II-1 Overview of Compliance ExaminationsDecember 2024
II-2 Evaluating Impact of Consumer HarmJune 2019
II-3 Compliance Management SystemJune 2019
II-4 Pre-Examination Planning (PEP)November 2023
II-5 Review and AnalysisOctober 2025
II-6 Communicating FindingsMarch 2024
II-7 Documenting the ExaminationDecember 2024
II-8 Investigations and VisitationsNovember 2023
II-9 Enforcement ActionsNovember 2023
II-10 Truth in Lending (TIL) Restitution VerificationSeptember 2015
II-11 AppealsJune 2019
II-12 Examination and Visitation FrequencyNovember 2025
II-13 Consumer Compliance Ratings
March 2017
II-14 Violation CodesDecember 2024
II-15 Complex Bank Supervision ProgramDecember 2022
III Examination Templates
III Examination Templates (III-1.1 - III-2.1)November 2025
IV Fair Lending Laws and Regulations
IV-1 Fair Lending Laws and RegulationsAugust 2025
IV-2 AppendicesAugust 2025
IV-3 FDIC Fair Lending Scope and Conclusions MemorandumJanuary 2024
IV-4 ReferencesAugust 2025
V Consumer Compliance Lending Issues
V-1 Truth in Lending Act (TILA)October 2025
V-2 Determining Whether TIL Restitution is RequiredNovember 2023
V-3 Real Estate Settlement Procedures Act (RESPA)May 2018
V-4 Homeownership Counseling ActSeptember 2015
V-5 Homeowners Protection ActSeptember 2015
V-6 Flood Disaster Protection ActNovember 2023
V-7 Equal Credit Opportunity Act (ECOA)December 2024
V-8 Fair Housing OverviewDecember 2024
V-9 Home Mortgage Disclosure ActDecember 2024
V-10 Consumer LeasingMarch 2022
V-11 Servicemembers Civil Relief Act of 2003December 2020
V-12 Talent AmendmentSeptember 2016
V-13 Military Lending ActSeptember 2016
V-14 Overdraft Payment ProgramsOctober 2025
V-15 Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act)September 2015
V-16 Protecting Tenants at Foreclosure Act of 2009June 2019
V-17 Small-Dollar LendingApril 2023
VI Consumer Compliance Depository Issues
VI-1 Expedited Funds Availability ActMarch 2024
VI-2 Electronic Fund Transfer ActMay 2022
VI-3 Truth in SavingsMay 2023
VI-4 Garnishment of Accounts Containing Federal Benefit PaymentsSeptember 2016
VII Unfair and Deceptive Practices
VII-1 Unfair, Deceptive, and Abusive Practices – Federal Trade Commission Act/Dodd-Frank ActAugust 2025
VII-2 - FTC Rule – Preservation of Claims and DefensesDecember 2024
VII-3 Fair Debt Collection Practices ActSeptember 2023
VII-4 Third Party RiskOctober 2025
VIII Privacy and Consumer Information
VIII-1 Gramm-Leach-Bliley Act (Privacy of Consumer Financial Information)April 2021
VIII-2 Children’s Online Privacy Protection Act (COPPA)January 2014
VIII-3 Right to Financial Privacy ActJune 2006
VIII-4 Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003January 2014
VIII-5 Telephone Consumer Protection ActDecember 2024
VIII-6 Fair Credit Reporting ActSeptember 2015
IX Retail Sales
IX-1 Retail Investment SalesOctober 2025
IX-2 Retail Insurance SalesNovember 2023
X Other Consumer Compliance Issues
X-1 Advertisement of Membership – Part 328 of FDIC Rules and RegulationsMay 2023
X-2 Section 42 of the Federal Deposit Insurance (FDI) Act—Branch ClosingsJune 2013
X-3 The Electronic Signatures in Global and National Commerce Act (E-Sign Act)January 2014
X-4 Prohibition Against Use of Interstate Branches Primarily for Deposit ProductionSeptember 2015
X-5 Bank Subsidiaries and AffiliatesOctober 2025
X-6 Sweep Account Disclosure Requirements—FDIC Part 360.8December 2019
XI Community Reinvestment Act
XI-1 Community Reinvestment ActOctober 2025
XI-2 Small BankSeptember 2015
XI-3 Intermediate Small BankSeptember 2015
XI-4 Large BankSeptember 2015
XI-5 Wholesale/Limited Purpose InstitutionMarch 2022
XI-6 Institutions with Strategic PlansSeptember 2015
XI-7 CRA Ratings SystemJune 2006
XI-8 CRA Sunshine – Disclosure and Reporting of CRA‑Related AgreementsJanuary 2014
XI-9 Community ContactsJune 2006
XI-10 Full and Limited Scope CRA Assessment AreasMay 2017
XI-11 CRA Data Review Timeframes and Sampling GuidelinesMarch 2019
XI-12 Interagency Questions and Answers Regarding Community ReinvestmentJuly 2016
XI-13 ReferencesFebruary 2021
XII CRA Performance Evaluation Templates
XII CRA Performance Evaluation Templates (XII-1.1 - XII-8.1)May 2020

Last Updated: January 26, 2026