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About

Regional Ombudsmen

FDIC-supervised institutions may contact our Regional Ombudsmen for assistance with resolving issues. The following is a list of our Regional Ombudsmen.

Atlanta Region

Charmion Haley, Regional Ombudsman 
(678) 916-2188 or chaley@fdic.gov

Area of Responsibility
Alabama, Florida, Georgia, North Carolina, South Carolina, Virginia, West Virginia

Chicago Region

Daniel Marcotte, Regional Ombudsman
(312) 382-6908 or dmarcotte@fdic.gov

Area of Responsiblity
Illinois, Indiana, Kentucky, Michigan, Ohio, Wisconsin


Dallas Region

Marvin Payne, Regional Ombudsman 
(972) 761-2301 or mpayne@fdic.gov

Area of Responsibilty
Arkansas, Colorado, Louisiana, Mississippi, New Mexico, Oklahoma,Tennessee, Texas

Kansas City Region

Kirk Daniels, Regional Ombudsman
(415) 808-8175 or kdaniels@fdic.gov

Area of Responsiblity
Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota


New York Region

Jennifer Conboy Molony, Regional Ombudsman 
(917) 320-2532 or jconboymolony@fdic.gov

Area of Responsibility
Connecticut, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Maine, Pennsylvania, Rhode Island, Vermont, District of Columbia, Puerto Rico, Virgin Islands

San Francisco Region

Julie Cross, Regional Ombudsman 
(816) 234-8561or jucross@fdic.gov

Area of Responsibility
Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming, American Samoa, Federated States of Micronesia, Guam

Last Updated: October 15, 2024