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Guest Services Information

General Information
The front desk is open 24 hours a day.

Contact the front desk anytime at extension 0 while at the Student Residence Center (SRC) with any questions you might have.

When calling from outside of the FDIC dial 703-516-4630. When calling from within FDIC: 703-516-5474 or x65474.

The facility and SRC are non-smoking.

Access to the rooftop terrace is via the 11th floor between the hours of 8:00 a.m. and 11:00 p.m.

Check-in time is 2:00 p.m.

Check-out time is 12:00 noon.

Address for mail & Location for driving
The mailing address of Student Residence Center:

    Guest's name
    Room number
    FDIC Student Residence Center
    3501 Fairfax Drive
    Arlington, VA 22226-3500
The physical address of the Student Residence Center:

1001 North Monroe Street
Arlington, VA. 22201

For priority shipments, use express service to ensure delivery. The FDIC Mail room is closed on Saturdays and Sundays, so no express delivery is available on the weekends.

Postage stamps are available at the front desk.

Mail may be dropped off at the front desk.

Your telephone message light is turned on when you have received mail, faxes, or packages.

Any mail received after your departure will be returned to the sender, unless otherwise requested.

Fire Alarm System
Upon entering your guest room, take a moment to learn two emergency evacuation routes, excluding the elevators. On the back of each guest room door is a fire evacuation plan with your room location.

If you detect evidence of fire or any other emergency condition, dial 9911 and call the front desk ( 0 or 79050).

The fire alarm is a zone alarm. For example, if the alarm is activated on the sixth floor, the alarm will also sound on the floor below and the floor above. In this case, the alarm would be sounding on the fifth, sixth, and seventh floors. If you are located on the third floor, you might hear the alarm as it travels/echoes through the stairwells and ventilation system. In any case, if you hear the alarm, you must evacuate the building by using the stairwells and proceed across the street. As other fire/smoke sensors are activated, the alarm will also sound on these affected floors.

The entire building is equipped with a sprinkler system.

If the fire department determines to evacuate the entire building, they will sound the alarm throughout the building. If you hear the fire alarm, please evacuate the building until the fire department determines it's safe to re-enter.

Keys & Security Information
A photo ID is needed for security purposes. (FDIC Employee ID or other.) The main doors to the lobby are locked from 6:00 p.m. until 6:00 a.m. Please use your FDIC student proximity card to enter the building.

One proximity card per guest room will be issued upon arrival.

The proximity card allows you to gain entry into certain secured areas throughout the L. William Seidman Center. You will find the card reader mounted to the left of the front doors. Please be advised that there is a $30.00 charge automatically added to your folio for the proximity card. This charge will be deducted from your account upon retrieval of the card at check out.

Parking at the Training Center is very limited.

Registered guests of the SRC may obtain one parking permit at the front desk upon availability.

Parking spaces are numbered and you must park in the assigned space. Display the parking pass on the dashboard of your vehicle at all times.

Radio stations
AM/FM radio stations within close listening range of Arlington, Va.

Services for residence guests

• Ice machine
• Pay telephone

In the vending room in the main lobby.

• Hair dryers
• Ironing boards & irons

In each of the guest rooms.

• Laundry room

There is a coin-operated laundry room located on the second floor (near room 267) which is open 24 hours a day. For your convenience, the washing machines have a self-dispensing soap feature.

• Extra
  - Blankets
  - Pillows
  - Baby cribs
  - Rollaway beds

Available from housekeeping.

Same-day valet services

Same-day cleaning services are provided by a local dry cleaning company Monday through Friday. Please put items you want cleaned in the plastic bag located in your closet, and fill out the laundry ticket. Bring it to the front desk before 8:30 a.m. and it will be returned that evening.

• Housekeeping

• On weekdays, housekeeping starts cleaning at 8 a.m. If you have any special requests or do not want maid service on a weekday, please contact housekeeping or the front desk as soon as possible. Your room will not be serviced if you leave the DO NOT DISTURB sign outside your door after noon. A housekeeping supervisor will call you to make sure you do not want any maid service.

• On weekends, housekeeping starts cleaning at 9 a.m. If you do not want maid service on Saturday or Sunday, please place the DO NOT DISTURB sign on the outside door handle and call housekeeping.

• Wake-up calls
• Messages (Red light on the phone indicates message at the front desk.)
• Safety deposit boxes
• Room key card
• Proximity card (For access to training facility and health club.)

Contact the front desk for these services.

Telephone - how to use

    No charge
    There is no charge for local calls and credit card calls made from the rooms.

    50 ¢ charge
    There is a 50 cents charge for local (411) and long distance information.

    When calling from outside of the FDIC dial 703-516-4630. When calling from within FDIC: 703-516-5474 or x65474.


    703-516-5694 (TTD Relay Service is available at 9-1-800-828-1140 at 25 cents per minute)

    Guest Rooms
    Floors 2-9 dial 7-0 room number desired Floors 10-11 dial 7- room number desired.

    Local Calls
    Area code 703- Dial 9-number desired Area code 202- Dial 9-1-202-number desired Area code 301- Dial 9-1-301-number desired

    Not all 703 and 301 calls are local. Please check with the operator before making the call.

    Long Distance Bill to room
    Dial 9-1 area code and number Credit card - Dial 9-1 follow instructions on the card.

    AT&T Operator 9-102880 (or 9-1-800-321-0288) MCI Operator 9-102220 (or 9-1-800-950-1022) Sprint Operator 9-103330 (or 9-1-800-877-8000)

    When the message light on the phone is on, call the front desk.

    Note on billing
    Once you pick up the receiver of the phone and place a call, your billing will start after 15 seconds, even if the party has not picked up on the line.

    The front desk will be unable to adjust any unanswered calls from your final bill due to the fact that FDIC will ultimately be charged on the main phone bill.

Forecast for Washington, DC area - from Weather.com.

National forecast map - from CNN.

National satellite picture - from CNN.

Last Updated 02/29/2012 webmaster@fdic.gov