The Office of the Ombudsman (OO) is available to help bankers navigate questions or concerns related to supervisory applications. Our role is to promote clarity, constructive communication, and transparency throughout the application process, while maintaining independence, confidentiality, and neutrality.
Supervisory applications can involve complex information requests, evolving timelines, and detailed interactions with agency staff. While many questions can be addressed directly with your case manager or regional office management, the OO can help if you need additional assistance:
- Understanding the basis for feedback or information requests,
- Interpreting criteria, expectations, or procedural requirements,
- Communicating aspects of your proposal or business model,
- Obtaining clarity on timelines or next steps, or
- Resolving misunderstandings with the applications staff.
We can help explain processes, promote shared understanding, and facilitate communication when conversations become difficult or unproductive.
We will not contact agency staff or share identifying information unless you give us permission to do so. Engaging the Ombudsman does not affect how your institution is treated during the applications process.
Our goal is to help ensure that your experience is grounded in clarity, professionalism, and respect. If you have questions or concerns during your application review, we encourage you to contact your Regional Ombudsman directly or submit a request through our online form.