Transparency & Accountability - Consumer Protection & Deposit Insurance
Insuring consumer deposits is at the core of the FDIC’s mission, and it is vital to ensuring the safety and soundness of our nation’s financial system. To help consumers understand how deposit insurance works and why it is important, we provide a number of financial education resources that explain insurance levels and covered accounts, guidance on how to become a better financial consumer, and a deposit insurance calculator.
The FDIC also provides several channels for consumers to contact us. Please visit our Information and Support Center.
| Category | Phone Contacts | Written Correspondence |
Timely Correspondence Responses |
Responsiveness Standards |
|---|---|---|---|---|
| Deposit Insurance | 5,991 | 590 | 100% | Respond within 14 days or less. |
| Failed Bank Inquiries/Complaints |
4,071 | 2,830 | 98% | Respond to correspondence within 10 business days. |
| Open Bank Inquiries/Complaints | 7,718 | 5,188 | 99% | Respond within 60 days following review and investigation with financial institution. |
| FDIC Bank Publications | 101 | 1,800 | 100% | FDIC online ordering system requests handled within 48 hours; Respond to other inquiries within 10 business days. |
| Total | 17,881 | 10,408 |
100 % correspondence cases receive acknowledgment within 14 days, or less.
Telephone call representatives are available 7 days a week. Any call backs requested are handled the next business day.
Consumer Assistance & Information
Useful information to help you make informed decisions about your money and to protect yourself against financial scams and fraud.
Consumer News
The FDIC's source of practical guidance on how to become a smarter, safer user of financial services.
Money Smart - A Financial Education Program
A comprehensive financial education curriculum designed to help low- and moderate-income people outside the financial mainstream enhance their financial skills and create positive banking relationships.
Deposit Insurance Coverage
Find out if your accounts qualify for coverage and how much coverage they are eligible for.
Electronic Deposit Insurance Estimator (EDIE)
EDIE lets consumers and bankers know, on a per-bank basis, how the insurance rules and limits apply to a depositor's specific group of deposit accounts, what's insured, and what portion (if any) exceeds coverage limits at that bank.
Deposit Insurance Brochures
Read or print two FDIC brochures (Deposit Insurance at a Glance and Your Insured Deposit) that explain the details of deposit insurance. Available in English and Spanish.
FDIC Call Center
1-877-275-3342 (1-877-ASKFDIC)
8:00 am - 6:00 pm ET; Monday-Friday
9:00 am - 1:00 pm ET; Saturday-Sunday
Closed Sunday
For the Hearing Impaired
Toll Free 1-800-925-4618 / Local (VA) 703-562-2289
Have a question regarding deposit insurance coverage?
Go to our FDIC Information and Support Center
Have a question or complaint about a bank?
Go to our FDIC Information and Support Center
Have a question or complaint about the FDIC?
Go to the Office of the Ombudsman
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