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Federal Deposit
Insurance Corporation

Each depositor insured to at least $250,000 per insured bank

Transparency & Accountability - Consumer Protection & Deposit Insurance

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Insuring consumer deposits is at the core of the FDIC’s mission, and it is vital to ensuring the safety and soundness of our nation’s financial system.  To help consumers understand how deposit insurance works and why it is important, we provide a number of financial education resources that explain insurance levels and covered accounts, guidance on how to become a better financial consumer, and a deposit insurance calculator.

The FDIC also provides several channels for consumers to contact us. For questions about deposit insurance, use the Deposit Insurance Question Form. If you have a question or complaint about a bank, use the Customer Assistance Online Form. The FDIC Office of the Ombudsman is another source of information and assistance for anyone affected by the FDIC in its regulatory, resolution, receivership, or asset disposition activities.

 

Public Requests for FDIC Assistance
January 1, 2018 – September 30, 2018
Category Phone Contacts Written
Correspondence
Timely
Correspondence
Responses
Responsiveness
Standards
Deposit Insurance 44,564 1,022 100%

Respond within 14 days or less.

Failed Bank Inquiries/Complaints 20,484 11,136 97% Respond to correspondence within 10 business days.
Open Bank Inquiries/Complaints 4,901 9,054 97% Respond within 60 days following review and investigation with financial institution.
FDIC-related Inquiries/Complaints 1,152 271    
FDIC Bank Publications 1,891 1,325 98% FDIC online ordering system requests handled within 48 hours;
Respond to other inquiries within 10 business days.
Total 72,992 22,808    

100 % correspondence cases receive acknowledgment within 14 days, or less.
Telephone call representatives are available 7 days a week. Any call backs requested are handled the next business day.


Picture of person helping couple complete forms- consumer assisitance webpage includes useful information to help you make informed decisions about your money and to protect yourself against financial scams and fraud.

Consumer Assistance & Information

Useful information to help you make informed decisions about your money and to protect yourself against financial scams and fraud.

FDIC Consumer News - Summer 2018 Cover - 25th Anniversary Issue - 25 Years of Tips You Can Bank On: Time-Tested Strategies for Managing and Protecting Your Money

Consumer News

The FDIC's source of practical guidance on how to become a smarter, safer user of financial services.

Financial Education Graphic - Educational services to help enhance financial skills and create positive banking relationships.

Money Smart - A Financial Education Program

A comprehensive financial education curriculum designed to help low- and moderate-income people outside the financial mainstream enhance their financial skills and create positive banking relationships.

Picture of person helping couple complete forms- consumer assisitance webpage includes useful information to help you make informed decisions about your money and to protect yourself against financial scams and fraud.

Deposit Insurance Coverage

Find out if your accounts qualify for coverage and how much coverage they are eligible for.

EDIE The Estimator

Electronic Deposit Insurance Estimator (EDIE)

EDIE lets consumers and bankers know, on a per-bank basis, how the insurance rules and limits apply to a depositor's specific group of deposit accounts, what's insured, and what portion (if any) exceeds coverage limits at that bank.

Deposit Insurance Brochures - Your Insured Deposits

Deposit Insurance Brochures

Read or print two FDIC brochures (Deposit Insurance at a Glance and Your Insured Deposit) that explain the details of deposit insurance. Available in English and Spanish.

FDIC Call Center
1-877-275-3342 (1-877-ASKFDIC)
8:00 am - 8:00 pm ET; Monday-Friday
9:00 am - 5:00 pm ET; Saturday-Sunday
For the Hearing Impaired
Toll Free 1-800-925-4618 / Local (VA) 703-562-2289

Have a question regarding deposit insurance coverage?
Go to our Deposit Insurance Question Form

Have a question or complaint about a bank?
Go to our Customer Assistance Online Form

Have a question or complaint about the FDIC?
Go to the Office of the Ombudsman

Deposit Insurance Videos

Bank Applications Bank Examinations Consumer Protection & Deposit Insurance
Deposit Insurance for Bankers Legal Matters Resolutions & Failed Banks
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