SUMMARY: The FDIC, as part of its continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal agencies to take this opportunity to
comment on proposed and/or continuing information collections, as
required by the Paperwork Reduction Act of 1995 (44 U.S.C. chapter 35).
Currently, the FDIC is soliciting comments concerning an information
collection titled ``Customer Assistance.''
DATES: Comments must be submitted on or before November 1, 1999.
ADDRESSES: Interested parties are invited to submit written comments to
Tamara R. Manly, Management Analyst (Regulatory Analysis), (202) 898-
7453, Office of the Executive Secretary, Room 4058, Attention:
Comments/OES, Federal Deposit Insurance Corporation, 550 17th Street
NW, Washington, DC 20429. All comments should refer to ``Customer
Assistance.'' Comments may be hand-delivered to the guard station at
the rear of the 17th Street Building (located on F Street), on business
days between 7:00 a.m. and 5:00 p.m. [FAX number (202) 898-3838;
Internet address: firstname.lastname@example.org].
A copy of the comments may also be submitted to the OMB desk
officer for the FDIC: Alexander Hunt, Office of Information and
Regulatory Affairs, Office of Management and Budget, New Executive
Office Building, Room 3208, Washington, DC 20503.
FOR FURTHER INFORMATION CONTACT: Tamara R. Manly, at the address
SUPPLEMENTARY INFORMATION: Proposal to add the following collection of
Title: Customer Assistance.
OMB Number: new collection.
Frequency of Response: Occasional.
Affected Public: Customers of financial institutions who may have
inquiries or complaints.
Estimated Number of Respondents: 5,000.
Estimated Time per Response: 30 minutes.
Estimated Total Annual Burden: 2,500 hours.
General Description of Collection: This collection permits the FDIC
to collect information from customers of financial institutions who
have inquiries or complaints about service. Customers may document
their complaints or inquiries to the FDIC using a letter or on an
Request for Comment
Comments are invited on: (a) Whether the collection of information
is necessary for the proper performance of the FDIC's functions,
including whether the information has practical utility; (b) the
accuracy of the estimates of the burden of the information collection,
including the validity of the methodology and assumptions used; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; and (d) ways to minimize the burden of the information
collection on respondents, including through the use of automated
collection techniques or other forms of information technology.
At the end of the comment period, the comments and recommendations
received will be analyzed to determine the extent to which the
collection should be modified prior to submission to OMB for review and
approval. Comments submitted in response to this notice also will be
summarized or included in the FDIC's requests to OMB for renewal of
this collection. All comments will become a matter of public record.
Federal Deposit Insurance Corporation.
Dated at Washington, DC, this 25th day of August, 1999.
Robert E. Feldman,
[FR Doc. 99-22691 Filed 8-31-99; 8:45 am]
BILLING CODE 6714-01-P