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Failed Bank Information

Information for Doral Bank, San Juan, PR

En Español

  1. Introduction
  2. Press Release
  3. Acquiring Financial Institution
  4. Question and Answer Guide Puerto Rico  (En Español)
    Question and Answer Guide New York  (En Español)
    Question and Answer Guide Florida  (En Español)
  5. Banking Services
  6. Loan Customers
  7. Possible Claims Against the Failed Institution
  8. Priority of Claims
  9. Dividend Information
  10. Brokered Deposits
  11. Purchase and Assumption Agreement (13.1 mb PDF File - PDF Help)
  12. Bid Summary
  13. Balance Sheet Summary

Please be advised you will not receive any email notification to claim/unlock/unsuspend your account or to provide any private information. Please be aware of any Phishing Scams to obtain information from you.

I. Introduction

On Friday, February 27, 2015, Doral Bank, San Juan, PR was closed by the Commissioner of Financial Institutions of Puerto Rico, and the Federal Deposit Insurance Corporation (FDIC) was named Receiver. No advance notice is given to the public when a financial institution is closed.

The FDIC has assembled useful information regarding your relationship with this institution. Besides a checking account, you may have Certificates of Deposit, a car loan, a business checking account, a commercial loan, a Social Security direct deposit, and other relationships with the institution. The FDIC has compiled the following information, which should answer many of your questions.

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II. Press Release

The FDIC has issued a press release (PR-024-2015) about the institution's closure. If you represent a media outlet and would like information about the closure, please contact David Barr at 1-202-898-6992.

The FDIC has assembled useful video and audio files for download and broadcast. Click on the link below to open and download the files.

Information for Doral Bank, San Juan, PR - Media Files

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III. Acquiring Financial Institution

All deposit accounts, including brokered deposits (excluding certain Cede & Co. brokered deposits), have been transferred to Banco Popular de Puerto Rico, Hato Rey, Puerto Rico ("assuming institution") and will be available immediately. The Assuming Institution entered into separate agreements to transfer deposits and assets in specific markets to Banco Popular North America, New York, New York, FirstBank Puerto Rico, Santurce, Puerto Rico, and Centennial Bank, Conway, Arkansas (each a "New Institution"). The former Doral Bank locations will reopen during regular business hours.

Doral Branch Market Acquiring Institution (AI) Acquiring Institution (AI) Website
Aguadilla PR FirstBank Puerto Rico
Carolina PR Banco Popular de Puerto Rico
Condado PR FirstBank Puerto Rico
DFC Plaza PR Banco Popular de Puerto Rico
Dorado PR Banco Popular de Puerto Rico
Galeria Paseos PR FirstBank Puerto Rico
Guaynabo PR Banco Popular de Puerto Rico
Humacao PR FirstBank Puerto Rico
Isla Verde PR FirstBank Puerto Rico
Las Catalinas PR FirstBank Puerto Rico
Mayaguez PR FirstBank Puerto Rico
Ponce Town Center PR Banco Popular de Puerto Rico
Rexville PR Banco Popular de Puerto Rico
Rio Hondo PR FirstBank Puerto Rico
Santa Rosa PR FirstBank Puerto Rico
Toa Baja PR Banco Popular de Puerto Rico
Trujillo Alto PR Banco Popular de Puerto Rico
Vega Baja PR FirstBank Puerto Rico
West 23rd Street FL Centennial Bank
Pensacola FL Centennial Bank
Harrison Avenue FL Centennial Bank
Edgewater FL Centennial Bank
Callaway FL Centennial Bank
Midtown NY Banco Popular North America
Park Avenue South NY Banco Popular North America
Fifth Avenue NY Banco Popular North America

Your transferred deposits will be separately insured from any accounts you may already have at a New Institution for six months after the failure of Doral Bank. Checks that were drawn on Doral Bank that did not clear before the institution closed will be honored as long as there are sufficient funds in the account. If you have questions about your account(s) transferred to the assuming bank, you may speak to an FDIC representative by calling (888) 206-4662.

For general questions about FDIC deposit insurance coverage, please call 1-877-275-3342 or visit EDIE, the FDIC's Electronic Deposit Insurance Estimator.

EDIE - FDIC's Electronic Deposit Insurance Estimator

You may withdraw your funds from any transferred account without an early withdrawal penalty until you enter into a new deposit agreement with a New Institution as long as the deposits are not pledged as collateral for loans. You may view more information about the New Institution by visiting their web site, listed above.

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V. Banking Services

The Automated Teller Machines (ATM) and online service will remain available.

The bank will maintain its regular business hours, and you may continue to use the services to which you previously had access, such as safe deposit boxes, night deposit boxes, wire services, etc.

Your checks will be processed as usual. All outstanding checks will be paid against your available balance(s) as if no change had occurred. Your new bank will contact you soon regarding any changes in the terms of your account. If you have a problem with a merchant refusing to accept your check, please contact your branch office. An account representative will clear up any confusion about the validity of your checks.

All interest accrued through Friday, February 27, 2015 will be paid at your same rate. Your New Institution will be reviewing rates. You will be notified of any changes.

Your direct deposits and automatic withdrawals will be transferred to your new bank. If you have any questions or special requests, you may contact a representative of your new bank at your branch office.

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VI. Loan Customers

If you had a loan with Doral Bank, you should continue to make your payments as usual. The terms of your loan will not change, because they are contractually agreed to in your promissory note. Checks should be made payable as usual and sent to the same address until further notice. If you have further questions regarding an existing loan, please contact your loan officer.

For all questions regarding new loans and the lending policies of the New Institution, please contact your branch office. Please see A Borrower's Guide to an FDIC Insured Bank Failure for additional information.

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VII. Possible Claims Against the Failed Institution


All creditors having claims against the Failed Institution must submit their claims in writing, together with proof of the claims, to the Receiver at the following address:

FDIC as Receiver for Doral Bank
1601 Bryan Street, Suite 1410
Dallas, TX  75201-3430
Attention: Claims Agent

Telephone: (888) 206-4662

Please note: There are time limits for filing a claim, your claim must be filed on or before 06/04/2015. Under federal law, failure to file a claim on or before the Claims Bar Date will result in disallowance of the claim by the Receiver. The disallowance will be final. 12 U.S.C. Section 1821(d)(5)(C).

If you or your company provided a service or product, leased space, furniture, or equipment to Doral Bank prior to February 27, 2015 and have not been paid, you may have a claim against Doral Bank.

NOTE TO CLASS CLAIMANTS: By law, the Receiver will not accept a claim filed on behalf of a proposed class of individuals or entities or a class of individuals or entities certified by a court. EACH individual or entity must file a separate claim with the Receiver.


All shares of Doral Bank were owned by its holding company, Doral Financial Corporation, Coral Gables, FL. The holding company was not included in the closing of the bank or the resulting receivership. If you are a shareholder of Doral Financial Corporation, please do not contact or file a claim with the Receiver. You must contact Doral Financial Corporation directly for information as follows:

Doral Financial Corporation
999 Ponce DeLeon Blvd, Suite 730
Coral Gables, FL 33134

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VIII. Priority of Claims

In accordance with Federal law, allowed claims will be paid, after administrative expenses, in the following order of priority:

  1. Depositors
  2. General Unsecured Creditors
  3. Subordinated Debt
  4. Stockholders

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IX. Dividend Information

Dividend History on Doral Bank

Dividend Information on Failed Financial Institutions

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X. Brokered Deposits

The FDIC offers a reference guide to deposit brokers acting as agents for their investor clientele. This site outlines the FDIC's policies and procedures that must be followed by deposit brokers when filing for pass-through insurance coverage on custodial accounts deposited in a failed FDIC Insured Institution.

Deposit Broker's Processing Guide

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General Disclaimer