Office of the Ombudsman
Examples of Assistance provided by the Office of the Ombudsman
Management of a bank met with the FDIC's Division of Depositor and Consumer Protection and requested attendance of the Office of the Ombudsman. During the meeting the ombudsman helped bank management to better understand the FDIC position on material supervisory determinations and clarified for FDIC staff the bank's objectives.
Correcting factual errors
Upon receiving a report of examination, management of a bank identified factual errors. Bank management had attempted to have the examination team remove the inaccuracies before the final report. The regional ombudsman worked with FDIC management to substantiate the bank's position. Upon verification, the FDIC promptly corrected the report and expressed regret to the bank.
A banker called the Ombudsman concerned about FDIC potential downgrade of the Asset component of the CAMELS rating. After the banker waived confidentiality, the regional ombudsman discussed the case with the assistant regional director. FDIC management agreed to a second look at the findings, which were still in review. The field supervisor concluded the examination findings did not support a downgrade of the Asset component rating. Working within the confines of the supervisory process, ombudsman intercession in this instance prevented escalation to the formal appeals process.
Providing feedback at appropriate levels in FDIC
When the number or nature of comments received from the industry about a regulatory issue indicates a trend, the Office of the Ombudsman reports the issue to FDIC's executive management for consideration and possible action. For example, our office has heard from bankers about the examination process. FDIC supervision has responded by implementing additional training programs.