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Inactive Financial Institution Letters
April 5, 1996
|SUBJECT:|| Financial Institution Survey of Banker
Satisfaction With the Compliance Examination Process
| The FDIC's
Division of Compliance and Consumer Affairs (DCA) surveyed 784 banks
in May 1995 to determine banker satisfaction with the compliance
examination process and to identify areas needing improvement. Of
the banks surveyed, 58.7 percent (460 banks) responded. Details
of the survey results are attached.
Through the survey, which was conducted by an outside contractor, DCA sought to:
While the survey results showed that DCA is meeting most of its customers' needs through all phases of the compliance exam process, DCA has taken steps to improve the quality of the process based on banker feedback. These measures are included in the attachment.
We encourage you to complete the follow-up questionnaire being introduced in the exam process, which is addressed in the attachment. DCA will continue to monitor the exam process, along with your comments and suggestions for improvement to ensure that the process is operating efficiently. As additional trends are identified and improvements are made, you will be notified.
Distribution: FDIC-Supervised Banks (Commercial and Savings)
|The FDIC's Division
of Compliance and Consumer Affairs (DCA), through an outside contractor,
distributed a financial institution survey to 784 institutions in
May 1995. The institutions were a sample of the 1,688 institutions
that DCA had examined for compliance since August 1994. The institutions
surveyed were advised they could respond anonymously if they believed
disclosing their identities would compromise the integrity of their
answers. Written comments, suggestions, and requests for follow-up
contact from senior FDIC management were encouraged in the survey.
Of the 784 financial institutions surveyed, 58.7 percent, or 460 institutions, responded. Bankers' survey responses follow:
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