Assistance for Displaced Customers
September 2, 2005
The federal banking and thrift regulatory agencies are encouraging institutions to consider all reasonable and prudent steps to assist customers in areas damaged by Hurricane Katrina.
Agencies are working with other state agencies and industry groups to identify customer needs and monitor institutions’ restoration progress.
Waiving ATM, overdraft, and late fees; extending repayment terms; restructuring existing loans or easing terms for new loans; deferring payments; easing credit card limits; and easing restrictions on check cashing can contribute to the health of the community and serve the long-term interests of the institution.
Agencies are encouraging institutions to be reasonable in their approach to verifying the identity of displaced individuals.
FDIC-Supervised Banks (Commercial and Savings)
in the Atlanta and Dallas Regions