From: DONNA SANDERS [mailto:dsanders@rivolibank.com]
Sent: Wednesday, April 07, 2004 12:25 PM
To: Comments
Subject: SPAM::EGRPRA Review of Consumer Protection Lending Related
Rules
DONNA SANDERS
5980 ZEBULON RD.
MACON, GA. 31210
April 7, 2004
Dear FDIC:
As a community banker, I greatly welcome the regulators' effort
on the
critical problem of regulatory burden. Community bankers work
hard to
establish the trust and confidence with our customers that are
fundamental
to customer service, but consumer protection rules frequently
interfere
with our ability to serve our customers. The community banking
industry
is slowly being crushed under the cumulative weight of regulatory
burden,
something that must be addressed by Congress and the regulatory
agencies
before it is too late. This is especially true for consumer protection
lending rules, which though well intentioned, unnecessarily increase
costs
for consumers and prevent banks from serving customers. While
each
individual requirement may not be burdensome itself, the cumulative
impact
of consumer lending rules, by driving up costs and slowing processing
time
for loans from legitimate lenders, helps create a fertile ground
for
predatory lenders. It's time to acknowledge that consumer protection
regulations are not only a burden to banks but are also a problem
for
consumers.
Truth in Lending (Federal Reserve Regulation Z)
Right of Rescission. One of the most burdensome requirements
is the
three-day right of rescission under Regulation Z. Rarely, if
ever, does a
consumer exercise the right. Consumers resent having to wait
three
additional days to receive loan proceeds after the loan is closed,
and
they often blame the bank for "withholding" their funds.
Even though this
is a statutory requirement, inflexibility in the regulation making
it
difficult to waive the right of rescission aggravates the problem.
If not
outright repealed, depository institutions should at least be
given much
greater latitude to allow customers to waive the right.
Finance Charges. Another problem under Regulation Z is the definition
of
the finance charge. Assessing what must be included in - or excluded
from
- the finance charge is not easily determined, especially fees
and charges
levied by third parties. And yet, the calculation of the finance
charge
is critical in properly calculating the annual percentage rate
(APR).
This process desperately needs simplification so that all consumers
can
understand the APR and bankers can easily calculate it.
Credit Card Loans. Resolution of billing-errors within the given
and
limited timeframes for credit card disputes is not always practical.
The
rules for resolving billing-errors are heavily weighted in favor
of the
consumer, making banks increasingly subject to fraud as individuals
learn
how to game the system, even going so far as to do so to avoid
legitimate
bills at the expense of the bank. There should be increased penalties
for
frivolous claims and more responsibility expected of consumers.
Equal Credit Opportunity Act (Federal Reserve Regulation B)
Regulation B creates a number of compliance problems and burdens
for
banks. Knowing when an application has taken place, for instance,
is
often difficult because the line between an inquiry and an application
is
not clearly defined.
Spousal Signature. Another problem is the issue of spousal signatures.
The requirements make it difficult and almost require all parties
- and
their spouses - come into the bank personally to complete documents.
This
makes little sense as the world moves toward new technologies
that do not
require physical presence to apply for a loan.
Adverse Action Notices. Another problem is the adverse action
notice. It
would be preferable if banks could work with customers and offer
them
alternative loan products if they do not qualify for the type
of loan for
which they originally applied. However, that may then trigger
requirements to supply adverse action notices. For example, it
may be
difficult to decide whether an application is truly incomplete
or whether
it can be considered "withdrawn." A straightforward
rule on when an
adverse action notice must be sent - that can easily be understood
-
should be developed.
Other Issues. Regulation B's requirements also complicate other
instances
of customer relations. For example, to offer special accounts
for
seniors, a bank is limited by restrictions in the regulation.
And, most
important, reconciling the regulation's requirements not to maintain
information on the gender or race of a borrower and the need
to maintain
sufficient information to identify a customer under section 326
of the USA
PATRIOT Act is difficult and needs better regulatory guidance.
Home Mortgage Disclosure Act (HMDA) (Federal Reserve Regulation
C)
Exemptions. The HMDA requirements are the one area subject to
the current
comment period that does not provide specific protections for
individual
consumers. HMDA is primarily a data-collection and reporting
requirement
and therefore lends itself much more to a tiered regulatory requirement.
The current exemption for banks with less than $33 million in
assets is
far too low and should be increased to at least $250 million.
Volume of Data. The volume of the data that must be collected
and
reported is clearly burdensome. Ironically, at a time when regulators
are
reviewing burden, the burden associated with HMDA data collection
was only
recently increased substantially. Consumer activists are constantly
clamoring for additional data and the recent changes to the requirements
acceded to their demands without a clear cost-benefit analysis.
All
consumers ultimately pay for the data collection and reporting
in higher
costs, and regulators should recognize that.
Certain data collection requirements are difficult to apply
in practice
and therefore add to regulatory burden and the potential for
error, e.g.,
assessing loans against HOEPA (the Home Owners Equity Protection
Act) and
reporting rate spreads; determining the date the interest rate
on a loan
was set; determining physical property address or census tract
information
in rural areas, etc.
Flood Insurance
The current flood insurance regulations create difficulties
with
customers, who often do not understand why flood insurance is
required and
that the federal government - not the bank - imposes the requirement.
The
government needs to do a better job of educating consumers to
the reasons
and requirements of flood hazard insurance. Flood insurance requirements
should be streamlined and simplified to be understandable.
Additional Comments
It would be much easier for banks, especially community banks
that have
limited resources, to comply with regulatory requirements if
requirements
were based on products and all rules that apply to a specific
product were
consolidated in one place. Second, regulators require banks to
provide
customers with understandable disclosures and yet do not hold
themselves
to the same standard in drafting regulations that can be easily
understood
by bankers. Finally, examiner training needs to be improved to
ensure
that regulatory requirements are properly - and uniformly - applied.
Conclusion
The volume of regulatory requirements facing the banking industry
today
presents a daunting task for any institution, but severely saps
the
resources of community banks. We need help immediately with this
burden
before it is too late. Community bankers are in close proximity
to their
customers, understand the special circumstances of the local
community and
provide a more responsive level of service than megabanks. However,
community banks cannot continue to compete effectively and serve
their
customers and communities without some relief from the crushing
burden of
regulation. Thank you for the opportunity to comment on this
critical
issue.
Sincerely,
DONNA L SANDERS
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