CIO Organization Strategic Plan 2020-2023: Strategic Objectives
Strategic Objectives
Strategic Objectives provide the CIOO with concrete, actionable steps to achieve desired Strategic Results.
| Strategic Objectives | Objective Intended Results |
|---|---|
| Improve Communication | Customers receive accurate and timely data. |
| Increase Customer Satisfaction | Customers are satisfied with the IT services and solutions received. |
| Strengthen Partnerships | Increased partnerships among staff and customers in the delivery of quality IT services that meet the objectives. |
| Improve Use of Resources | Improved utilization of IT assets. |
| Improve Budget and Strategy Alignment | IT investments and initiatives are selected from strategic roadmaps for funding and execution. |
| Improve Communications Process | Clear priorities are communicated to CIOO, business units, partners, and customers. |
| Improve Human Capital Management | Key positions are filled in a timely manner. |
| Improve the Delivery of IT Services | Services are delivered within service-level agreements (SLAs) as contained in the service catalog and contracts. |
| Improve Governance | Established lines of authority where decisions are defined and documented. |
| Increase Knowledge, Skills and Abilities (KSA) | CIOO staff knowledge and skills match the organizational needs. |
| Improve Innovation | The organization adopts technology that is aligned with strategy. |
| Improve Technology | Decreased number of manual processes by increasing % of automated processes. |
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