FDIC Information Technology Strategic Plan: 2017 - 2020: Theme 1
DESCRIPTION
Teamwork is one of the FDIC’s core values and it extends into its information technology approach. Strategic goals focused on improved information analytics and service delivery require the FDIC to rethink how business and IT share knowledge and work together.
OBJECTIVE 1.1
Engage business stakeholders as partners
The CIOO and divisions will establish a partnership framework that supports collaboration. The relationship will be further strengthened by clearly communicating roles on cross-functional teams and creating opportunities for staff to partake in cross-division activities. The CIOO will also institutionalize a customer relationship management (CRM) program. The role and responsibility of business liaisons in IT service delivery will be increased.
OBJECTIVE 1.2
Incorporate feedback continuously to facilitate improved customer experience
The FDIC will document and encourage the use of best practices and lessons learned in the course of IT service delivery. Project Managers will apply best practices and lessons learned and demonstrate how these improved results. The CIOO will seek ongoing feedback from business stakeholders. CIOO will provide responses to submitted recommendations and explain reasoning for its decisions.
OBJECTIVE 1.3
Institutionalize ongoing communication at all levels to help foster a collaborative environment
To further build communication, the FDIC will establish processes that encourage information sharing throughout the organization and consultation with business partners. Participants on cross-functional teams will know their roles and responsibilities and expected level of contribution. IT professionals will provide alternative solutions to business partners and explain the value and risks of each choice. Individuals will have the opportunity to contribute their knowledge and expertise to decision-makers.
OBJECTIVE 1.4
Improve staff capabilities to better support business IT needs
The FDIC will increase its web and remote training offerings to further develop IT staff capabilities to elicit and respond to business-focused IT requirements. The FDIC will also provide education and training opportunities to improve IT staff understanding of current and emerging business processes.
OBJECTIVE 1.5
Enable secure collaboration with external FDIC stakeholders
In addition to cultivating collaboration within the FDIC, the CIOO and its business partners will work together to implement policies and solutions to facilitate secure collaboration with external organizations, such as financial institutions and other regulators, in support of the FDIC’s mission. The FDIC will develop communications channels to financial institutions, other financial regulatory agencies, and other stakeholders to gather their input on IT capability gaps and opportunities to improve how the FDIC conducts its work.
OUTCOME
Business and IT staff work as partners in creating and maintaining IT capabilities
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