FDIC Information Technology Strategic Plan: 2017 - 2020: Goal 5
DESCRIPTION
The FDIC will provide IT services that are responsive to business needs. Processes will be streamlined and standards developed to speed up time to market. Service providers are committed to continuously improving quality and customer satisfaction.
OBJECTIVE 5.1
Deliver scalable IT capabilities more rapidly to respond to business needs
Integrated project teams will ensure that projects take into account multiple perspectives throughout the systems development lifecycle. The FDIC will regularly engage IT service providers in discussions of technology advancements and innovations to ensure that capabilities keep pace. Project teams will take advantage of the benefits of developing standard deployments that result in a simpler IT environment and allow scalability of delivered functionality. The CIOO will regularly meet with development teams across the CIOO and the divisions to identify opportunities for improved efficiency during the development process. The FDIC will foster and leverage existing resources and expertise within the divisions, making sure that more local control is afforded to business units, as appropriate, to rapidly develop IT capabilities.
OBJECTIVE 5.2
Increase the cost-effectiveness of Information Technology service delivery
The FDIC will update governance processes to streamline documentation and review requirements in proportion to a project’s risk. New requirements for systems development will be scalable to project risk and allow for more agile development. IT costs will be accounted for in a standardized manner to allow for benchmarking and improved contracting strategies. Planning, prioritization, and processes will be standardized, simplified, and automated. Programs will use standard deployments resulting in a simpler, easier-to-maintain IT environment. Many project management and development tasks will become electronic and automated.
OBJECTIVE 5.3
Implement performance management to improve quality
The FDIC will define and apply FDIC-wide measures for IT service quality while leveraging industry benchmarks where feasible. IT service delivery will move closer to, and be aligned with, business activities. An enterprise-level Program Management Office (PMO) will track performance across the CIOO and the divisions to identify opportunities for improvement in service delivery. CIOO will collaborate with the divisions to develop an IT human capital competency model to identify gaps and recommend training, work experience, and recruiting opportunities. The FDIC will conduct a review of its IT development outsourcing strategy and implement major changes to contracting vehicles to reduce project start-up times and maintenance costs.
OBJECTIVE 5.4
Integrate and align Information Technology services with the FDIC Enterprise Architecture
A modernized and published Enterprise Architecture will inform all IT development. The CIOO will inform project managers of the Enterprise Architecture standards and requirements to make the entire IT portfolio easier to operate and maintain. Governance will provide risk-based architecture reviews. Integrated Project Teams with Enterprise Architecture representation will guide decisions throughout project lifecycle.
OUTCOME
IT solutions are delivered in a manner that is cost-effective and responsive to business needs
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