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Office of the Ombudsman

Services and Activities Report 2022

Last Updated: December 07, 2023
2022 Office of the Ombudsman Services and Activities Report - Download The Full Report (PDF, 8 Pages)

Director’s Message

In late 2022, the FDIC began a gradual return towards "normalized" operations. This included conducting certain examination functions onsite; engaging with industry representatives during trade conferences; and hosting in-person training events, including Director's Colleges. While technology will continue to be a valuable tool in our examination and other programs, the volume of activities conducted in person with bankers, or onsite at banks, will continue to broaden in 2023 and beyond, fulfilling desires expressed by a large portion of the industry during meetings with Office of the Ombudsman staff, and feedback included in Post-Examination Surveys.

I am pleased to present our latest annual report, which captures and aggregates the work of our Office during 2022. The report shares common themes of stakeholder feedback while highlighting the types of assistance and consultation provided to the industry and the general public during the year. The positive feedback received on our last report has motivated us to again use a dashboard approach to provide information on our engagements with the industry, and more importantly, identify major themes or areas of regulatory concern expressed by bankers and industry representatives. As always, your feedback and suggestion for enhancing future editions are welcome.

Thank you, and I hope you find the report useful and informative.

M. Anthony Lowe, Ombudsman

M. Anthony Lowe

Director

Our Core Mission

The Office of the Ombudsman is an independent, neutral, and confidential resource and liaison for the banking industry and general public to facilitate the resolution of problems and complaints against the FDIC in a fair, impartial, and timely manner.

The Office of the Ombudsman provides prompt and meaningful feedback to influence positive change.

Watch Director’s Message

OFFICE OF THE OMBUDSMAN SERVICES AND ACTIVITIES REPORT 2O22

This video provides an overview and welcome message from the Director