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Office of the Ombudsman

Services and Activites Report 2021

Last Updated: June 30, 2022
2021 Office of the Ombudsman Services and Activities Report - Download The Full Report (PDF, 9 Pages)

Director’s Message

While the country continues to recover from the pandemic, economic stresses and other events of the previous two years and adjusts to a “new normal,” the Office of the Ombudsman has continued forward with fulfilling our mission, which includes active engagement with external stakeholders. A majority of the engagements were conducted through the use of technology and virtual platforms.

On behalf of Acting Chairman Martin J. Gruenberg and the entire FDIC Board of Directors, I am pleased to present a report capsulizing the work of our Office for 2021. The report shares common themes of stakeholder feedback while highlighting the types of assistance and consultation provided to the industry and the general public during the previous calendar year. In comparison to previous reports, this version employs a dashboard approach with reduced volumes of narrative. We hope you find the report valuable and reader-friendly, while continuing to provide a meaningful recap of the activities and areas of focus for the Office.

As always, your feedback and suggestions for enhancing future editions is welcome.

M. Anthony Lowe, Ombudsman

M. Anthony Lowe


(312) 382-6777

Our Core Mission

The Office of the Ombudsman is an independent, neutral, and confidential resource and liaison for the banking industry and general public to facilitate the resolution of problems and complaints against the FDIC in a fair, impartial, and timely manner.

The Office of the Ombudsman provides prompt and meaningful feedback to influence positive change.

Watch Director’s Message


This video provides an overview and welcome message from the Director