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Consumer Assistance Topics

Information Needed to Submit a Complaint

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Last Updated: November 2, 2023

The FDIC National Center for Consumer and Depositor Assistance is responsible for investigating all types of consumer complaints about FDIC-supervised institutions and responding to consumer inquiries about consumer laws and regulations. You may call and speak to a Consumer Affairs Specialist about your concerns. However, in order for us to investigate or review your issues, we must receive your complaint in writing.

Information Needed to Submit a Complaint

Including the following information in your written complaint helps us address your concerns as quickly as possible:

  • Full Bank Name, City, and State where bank is located;
  • Type of product involved (i.e., Checking Account, Mortgage Loan, Certificate of Deposit, etc.);
  • Detailed explanation of the issue including events in the order in which they occurred, names and phone numbers of individuals involved, amounts and dates of any transactions, and any other information that will enable us to thoroughly understand your concerns;
  • Description of the resolution you seek; and
  • Please provide COPIES (do not send original documents) of all pertinent documentation relevant to your complaint.

How to reach us

Most convenient - FDIC Information and Support Center

When using this form, you receive an automatic confirmation that your submission has been received by the FDIC.

1100 Walnut St., Box #11
Kansas City, MO 64106

Phone (call toll free):
1-877-275-3342 (1-877-ASK-FDIC)
Hours of operation:
Monday - Friday from 8 a.m. - 6:00 p.m. (EST)
Saturday from 8:00 a.m. - 1:00 p.m. (EST)
Sunday - none

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