FDIC’s Office of the Ombudsman Publishes 2024 Annual Report of Activities

Summary:

The Federal Deposit Insurance Corporation’s (FDIC) Office of the Ombudsman today published a report highlighting its activities and the services provided to stakeholders during 2024.

The Office of the Ombudsman is a resource for bankers and other stakeholders seeking an independent, neutral, and confidential liaison for informally discussing disagreements with findings or conclusions of the agency, and for identifying strategies and options to facilitate fair outcomes.

The Office of the Ombudsman’s 2024 Report can be found on the FDIC’s website.

Statement of Applicability: The contents of, and material referenced in, this FIL apply to all FDIC-supervised financial institutions.

Highlights:

• During 2024, the Office of the Ombudsman actively engaged with stakeholders across the country by:
  • Providing liaison services to facilitate productive communication between bankers and the FDIC;
  • Discussing options for resolving disagreements with supervisory findings or conclusions;
  • Engaging with stakeholders to initiate or strengthen relations with the Office;
  • Responding to requests for information about the FDIC’s regulatory or resolution-related activities;
  • Providing Freedom of Information Act support to help reduce delays, increase transparency, and assist in resolving disputes;
  • Ensuring the public receives prompt and courteous assistance during bank failures; and
  • Monitoring a bank’s supervision following an appeal of a material supervisory determination with the FDIC Supervisory Appeals Review Committee.
• In the coming year, the Office of the Ombudsman will continue to serve its stakeholders efficiently and effectively, focusing on its statutorily required activities.
• To share your thoughts and feedback, or if you need the Office’s service, please contact your Regional Ombudsman or submit an anonymous inquiry using the Ombudsman’s online form.