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Financial Institution Letter

FDIC Office of the Ombudsman Updates Post-Examination Surveys


The Federal Deposit Insurance Corporation (FDIC) is notifying FDIC-supervised financial institutions (banks) that the Office of the Ombudsman, which is responsible for administering the Post-Examination Surveys (Survey), is updating the Survey and the transmission process for Risk Management and Compliance and/or CRA examination. The updated Survey solicits additional feedback on the virtual aspects of examinations. The Office of the Ombudsman is independent of the supervisory process, reports directly to the FDIC Chairman's Office, and is a confidential resource to bankers.

Statement of Applicability: The contents of, and material referenced in, this FIL apply to all FDIC-supervised financial institutions.


  • The Office of the Ombudsman will:
    • Update the Survey and the transmission process for Risk Management and Compliance and/or CRA examinations effective January 1 st , 2024;
    • Send updated Surveys to the Executive Officer(s);
    • Send notices and provide reminders about the Survey from ; and
    • Continue to serve as the point of contact for banks regarding the Survey and follow-up requests.

  • A copy of the revised Survey questions for each exam type is attached for reference.
Related Topics
Examination Processes and Procedures
Last Updated: November 30, 2023