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Federal Deposit
Insurance Corporation

Each depositor insured to at least $250,000 per insured bank

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Financial Institution Letters

Hurricane Katrina
Assistance for Displaced Customers
September 2, 2005

Summary: The federal banking and thrift regulatory agencies are encouraging institutions to consider all reasonable and prudent steps to assist customers in areas damaged by Hurricane Katrina.

  • Agencies are working with other state agencies and industry groups to identify customer needs and monitor institutions’ restoration progress.
  • Waiving ATM, overdraft, and late fees; extending repayment terms; restructuring existing loans or easing terms for new loans; deferring payments; easing credit card limits; and easing restrictions on check cashing can contribute to the health of the community and serve the long-term interests of the institution.
  • Agencies are encouraging institutions to be reasonable in their approach to verifying the identity of displaced individuals.

FDIC-Supervised Banks (Commercial and Savings) in the Atlanta and Dallas Regions

Suggested Routing:
Chief Executive Officer
Compliance Officer
Chief Lending Officer
Chief Financial Officer/Cashier

Related Topics:

Interagency press release: “Agencies Encourage Insured Depository Institution to Assist Displaced Customers”

Assistant Regional Director Gale Simons-Poole at or (678) 916-2200 (Alabama);

Assistant Regional Director Cheryl Couch at or (972) 761-2070 (Louisiana);

Assistant Regional Director Patricia Lenfert at or (901) 821-5203 (Mississippi)

Printable Format:
FIL-89-2005 - PDF 39k (PDF Help)

FDIC Financial Institution Letters (FILs) may be accessed from the FDIC's Web site at

To receive FILs electronically, please visit

Paper copies of FDIC FILs may be obtained through the FDIC's Public Information Center, 801 17th Street, NW, Room 100, Washington, DC 20434 (1-877-275-3342 or (703) 562-2200).

Last Updated 9/02/2005

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