Skip to main content
U.S. flag
An official website of the United States government
Dot gov
The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Financial Institution Letter

Hurricane Katrina Assistance for Displaced Customers

Summary: The federal banking and thrift regulatory agencies are encouraging institutions to consider all reasonable and prudent steps to assist customers in areas damaged by Hurricane Katrina. 


  • Agencies are working with other state agencies and industry groups to identify customer needs and monitor institutions’ restoration progress.
  • Waiving ATM, overdraft, and late fees; extending repayment terms; restructuring existing loans or easing terms for new loans; deferring payments; easing credit card limits; and easing restrictions on check cashing can contribute to the health of the community and serve the long-term interests of the institution.
  • Agencies are encouraging institutions to be reasonable in their approach to verifying the identity of displaced individuals.

FDIC-Supervised Banks (Commercial and Savings) in the Atlanta and Dallas Regions 

Suggested Routing: 
Chief Executive Officer 
Compliance Officer 
Chief Lending Officer 
Chief Financial Officer/Cashier 

Assistant Regional Director Cheryl Couch at or (972) 761-2070 (Louisiana); 

Assistant Regional Director Patricia Lenfert at or (901) 821-5203 (Mississippi) 

FDIC Financial Institution Letters (FILs) may be accessed from the FDIC's Web site at

To receive FILs electronically, please visit

Paper copies of FDIC FILs may be obtained through the FDIC's Public Information Center, 801 17th Street, NW, Room 100, Washington, DC 20434 (1-877-275-3342 or (703) 562-2200). 

Additional Related Topics:

  • Deposits
  • Lending
Last Updated: September 2, 2005