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2008-2013 Strategic Plan
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Appendices

Appendices

The FDICs Strategic Planning Process

Introduction
The FDIC is subject to the requirements of the Government Performance and Results Act (GPRA). In accordance with the requirements of GPRA, the FDIC reviews and updates its Strategic Plan at least every three years, publishes an Annual Performance Plan, and conducts program evaluations to assess whether the Corporation’s programs are achieving their stated purposes.

Annual Performance Plan and Report
The FDIC’s Strategic Plan is implemented through annual performance plans. The annual plans identify annual performance goals, indicators and targets for each strategic objective. The Corporation submits an Annual Report to Congress in February of each year that compares actual performance to the annual performance goals for the prior year. This report is also made available to FDIC stakeholders and the public through the FDIC’s website.

The Corporation’s long-term strategic goals and objectives are expressed in outcome terms and selected outcome measures are included in the Corporation’s annual performance plans. However, many of the performance indicators in these annual plans are process measures (for example, completing required examinations). It is often difficult to establish a direct causal relationship between the Corporation’s activities and the outcomes experienced by insured institutions. The FDIC continues to work with the other regulatory agencies to improve its performance measures.

As an independent agency, the FDIC does not prepare assessments using the Program Assessment and Rating Tool (PART) established by the Office of Management and Budget (OMB). However, OMB recently completed its own PART reviews of the FDIC’s insurance and supervision programs and determined that both were Effective (highest possible rating).

Corporate Planning and Performance Management Process
The FDIC establishes performance goals annually through an integrated planning and budgeting process. In formulating these performance goals, the Corporation considers the external economic environment, the condition of the banking and financial services industry (including potential risks), projected workload requirements, and other corporate priorities. FDIC plans may also be influenced by the results of program evaluations and other management studies, prior year performance results, and other factors. Based on this information, planning guidance is established by senior management with input from program personnel.

After annual performance goals are established, a proposed annual corporate operating budget is developed, taking into account the financial, human capital, technological, and other resources required to accomplish the FDIC’s core mission responsibilities and other annual performance goals. The budget is typically approved by the Board of Directors in December.

Annual performance goals are communicated to employees through established supervisory channels, the internal FDIC website, the FDIC News, and other means. Progress reports are prepared by staff and formal performance reviews are conducted by senior management on a quarterly basis. The FDIC’s pay and awards programs are tied, in part, to achievement of the Corporation’s annual performance goals.

Stakeholder Consultation
FDIC employees were provided with an opportunity to provide input to the update of this strategic plan. In addition, the FDIC requested comment from other stakeholders and the public on the current FDIC Strategic Plan, 2005-2010, through a posting on our website over a 30 day period in early 2008. All comments and suggestions were carefully reviewed and incorporated into this updated plan where appropriate.

Program Evaluations
The FDIC’s Office of Enterprise Risk Management has primary responsibility for coordinating and reporting on evaluations of the Corporation’s programs. This role is independent of the program areas; however, program evaluations are interdivisional, collaborative efforts, and they involve management and staff from all affected divisions and offices. Such participation is critical to fully understanding the program being evaluated. It also gives the divisions and offices a stake in the process. The results of program evaluations are the basis for annual assurances made by division and office directors to the Chairman that operations are effective and efficient; financial data and reporting are reliable; laws and regulations are complied with; and internal controls are adequate. Results of program evaluations were also taken into account in updating this Strategic Plan.

During the period covered by this Strategic Plan, the FDIC will continue to perform risk-based reviews in each strategic area of the Corporation.

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FDIC Contacts

Interested parties can contact the FDIC or obtain information through the sources listed below.

    FDIC Web Site
    In addition to general information about the FDIC, the website – www.fdic.gov– provides a wide range of information, including the following:

    • Deposit insurance information, including a calculator to determine insured deposit coverage
    • A list of insured institutions
    • An application to determine whether a financial institution is insured by the FDIC and, if insured, the federal banking agency that supervises the institution
    • Consumer and community affairs information
    • Industry data.
    • Regulation and examination resources
    • Information on buying from and selling to the FDIC
    • Publications, press releases and information on conferences

    FDIC Central Call Center
    The FDIC also provides a centralized Call Center to answer general questions about the FDIC and its programs. For specific matters, the Call Center will direct callers to FDIC subject matter experts. The telephone numbers and hours of operations of the Call Center are:

    877-ASK-FDIC (877-275-3342) or 800-925-4618 (TDD-for hearing impaired)
    (Available from 8:00 a.m. 8:00 p.m. Eastern Time, Monday Friday)

    Consumer Assistance
    The FDIC answers written inquiries about FDIC insurance coverage and general banking and consumer protection matters. It also investigates complaints about FDIC-supervised banks. To submit an inquiry or consumer complaint against an FDIC-supervised bank by email, please use the Customer Assistance Form at www2.fdic.gov/starsmail/index.asp. To submit an inquiry or complaint by regular mail, please send it to the following address:

    Federal Deposit Insurance Corporation
    Division of Supervision and Consumer Protection
    Consumer Response Center
    2345 Grand Boulevard, Suite 100
    Kansas City, MO 64108

    FDIC Ombudsman
    The FDIC Ombudsman is a neutral and confidential resource and liaison to the financial industry and the public on any problem or complaint in dealing with the FDIC. The Ombudsman facilitates communication, explores options, and engages in conflict resolution strategies and methods. The Ombudsman may be reached by telephone at 877-275-3342 or by email at ombudsman@fdic.gov.

    Public Information Center
    The Public Information Center provides publications to meet the needs of financial institution professionals, researchers, students, reporters and the general public. Individuals and organizations may subscribe online at www.fdic.gov to receive email announcements of new publications. They may also submit general inquiries by sending an email to publicinfo@fdic.gov or by calling 877-ASK-FDIC or 703-562-2200.

    OIG Hotline
    The Office of Inspector General (OIG) operates a toll-free nationwide hotline to provide a convenient way for FDIC employees, contractors, and others to report incidents of fraud, waste, abuse, and mismanagement within the FDIC and its contractor operations. To report suspected waste, fraud or abuse, call 800-964-FDIC; or send an e-mail to ighotline@fdic.gov.

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Last Updated 12/09/2008 Finance@fdic.gov