The CIOO shares accurate and timely data about changes to people, process, and technologies with internal and external business customers. Business customers understand the strategic plan and roadmap of the CIOO, and the CIOO’s priorities reflect those of its customers. This improved communication is reciprocated, as the CIOO actively encourages stakeholders to openly exchange information and provide feedback. Leadership and employees are actively consulted about changes to the IT environment, fostering improved partnerships between the CIOO and its business customers. Strong partnerships and a commitment to two-way communication about strategic priorities, systems, and services leads to increased customer satisfaction.

Strong understanding of customer needs and a commitment to continuous improvement drive the CIOO to invest in impactful activities while reducing spending in areas with low return on investment. Automated monitoring, reduced network complexity, and optimized enterprise software improve the utilization of IT assets.

Clear strategic priorities allow the CIOO to align and improve human capital management to meet its future needs; key positions are filled in a timely manner, decision authority is delegated to the lowest appropriate level, and staff are given the training and resources to align their skills with CIOO priorities. Service delivery is improved as services and contracts better align with overarching CIOO strategy. A clear strategy also improves governance, resulting in timely, well-informed decisions.

Technology enables the secure, reliable, and scalable delivery of services by reducing manual processes and providing access to self-service capabilities. The CIOO improves technology by keeping systems current with the latest features and increasing automation. The CIOO improves workforce knowledge and skills to meet the demands of this new technology by offering training opportunities, focusing on knowledge management within the organization, and hiring key positions.