Question and Answer Guide
Vantus Bank, Sioux City, IA
FDIC Call Center
Toll free number 1-800-405-1439
Hours of Operation – Central Time
Friday, September 4, 2009: Until 9:00 p.m.
Saturday, September 5, 2009: 9:00 a.m. – 6:00 p.m.
Sunday, September 6, 2009: Noon – 6:00 p.m.
Thereafter: 8:00 a.m. – 8:00 p.m.
On September 4, 2009, Vantus Bank, Sioux City, IA, was closed by the Office of Thrift Supervision. The Federal Deposit Insurance Corporation (FDIC) was then named Receiver. Subsequent to the closure, Great Southern Bank, Springfield, MO acquired substantially all the deposits and assets of Vantus Bank from the FDIC as Receiver for Vantus Bank. Any claims by equity holders were not acquired.
The total balance in your account(s) has been transferred to Great Southern Bank and will be available for transactions during business hours at the former Vantus Bank branches starting on Saturday, September 5, 2009.
You may continue to use your same checks, ATM cards and debit cards until notified.
All Direct Deposits, including Social Security checks, will continue as usual.
- Account(s): What about my account with Vantus Bank?
- ATM/debit card and/or Billpay: What about my ATM/debit card and/or bill paying with Vantus Bank?
- Direct Deposits - Government Deposits: What will happen to my direct deposits?/li>
- Existing Deposits at Great Southern Bank: I already have other deposit accounts with the new bank. When combined with balances at this bank, my deposits exceed $250,000. Are all funds insured?
- Interest Rates, Early Withdrawal Penalty: Will I continue to earn interest at the same rate? Will I be charged an early withdrawal penalty?
- Loans/mortgages: What about my loan or mortgage with Vantus Bank?
- Loans in Process: What happens if I had a loan in process that had not closed or a line of credit not fully funded?
- Media: I represent a TV/Newspaper/Radio and would like some information.
- Outstanding Checks: What about checks that I have written on my account with Vantus Bank?
- Safe Deposit Boxes: How can I claim the contents of my safe deposit box?
- Transaction Types: Why do all deposits, insured or not, pass in some transactions but not in others?
- Unpaid Bills: I did some work for the bank and have not been paid. What should I do?
1. What about my account with Vantus Bank?
If you had an account with Vantus Bank, you now have an account with Great Southern Bank, Springfield, MO. All deposit accounts, which include checking, savings, money market, CDs and retirement accounts, have been transferred to Great Southern Bank, regardless of the dollar amount. No one lost any money on deposit in Vantus Bank.
Customers of both banks should continue to use their existing branches until Great Southern Bank can fully integrate the deposit records of Vantus Bank.
To forewarn you of any scams, please be advised that you will not receive any e-mail notification from the FDIC, the Receiver, or Great Southern Bank to claim/unlock/unsuspend your account or to provide any private information. Please be watchful for and resist any such scams to obtain information from you by individuals or entities purporting to act on behalf of Vantus Bank or the FDIC.
2. What about my ATM/debit card and/or bill paying with Vantus Bank?
Your ATM/debit card will continue to work, and bill paying will work as it has in the past.
3. What will happen to my direct deposits?
Direct Deposits, including Social Security checks, will continue as normal.
4. I already have other deposit accounts with the new bank. When combined with balances at this bank, my deposits exceed $250,000. Are all funds insured?
The accounts transferred to Great Southern Bank will be separately insured for at least six months after the merger. This grace period gives a depositor the opportunity to restructure the accounts, if necessary.
CDs from the failed bank are separately insured until the earliest maturity date after the end of the six-month grace period.
CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period.
If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period.
5. Will I continue to earn interest at the same rate? Will I be charged an early withdrawal penalty?
Interest on all deposits accrued through Friday, September 4, 2009, will be paid at your same rate. Great Southern Bank will review rates and notify you if interest rates will change.
You may withdraw funds from any transferred account without an early withdrawal penalty until you enter into a new deposit agreement with your new bank. Entering into a new deposit agreement can be done by either renewing your CD or making a deposit to or a withdrawal from your account.
6. What about my loan or mortgage with Vantus Bank?
All mortgages and loans have been assumed by Great Southern Bank. Your payment amount and due date are the same. If you are having your payment deducted from your account, it will continue as it has in the past. You should continue to make your checks payable to Vantus Bank and send your payments to the same address.
7. What happens if I had a loan in process that had not closed or a line of credit not fully funded?
You should contact your loan officer. All prior contacts remain the same.
8. I represent a TV/Newspaper/Radio and would like some information.
Please contact the Office of Public Affairs:
9. What about checks that I have written on my account with Vantus Bank?
Your checks will clear up to the available balance in your account. You can continue to use your existing checks.
10. How can I claim the contents of my safe deposit box?
It is business as usual. You can go to your local branch and access your safe deposit box; however, no action on your part is required because of this transaction.
Shareholders: What about my shares of stock?
All shares of Vantus Bank were owned by its holding company, First Federal Bankshares, Sioux City, IA. The holding company was not included in the closing of the bank or the resulting receivership. If you are a shareholder of First Federal Bankshares, Inc., please do not contact or file a claim with the Receiver. You may contact First Federal Bankshares, Inc. directly for information as follows:
First Federal Bankshares, Inc.
329 Pierce Street
Sioux City, IA 51101
11. Why do all deposits, insured or not, pass in some transactions but not in others?
The FDIC is required by law to employ the least-cost resolution measure for each failed financial institution. The most frequent result is for the FDIC to transfer only the insured deposits in a merger transaction. The FDIC has been able to transfer all deposits in about 25% of the failures over the past 15 years.
12. I did some work for the bank and have not been paid. What should I do?
All claims against Vantus Bank, together with proof of the claims, must be submitted in writing to the Receiver at the following address:
FDIC as Receiver for Vantus Bank
1601 Bryan Street
Dallas, TX 75201
SCAMS: Be watchful for and resistant to any scams to obtain information from you by individuals or entities stating that they are acting on behalf of either the failed bank, new bank, or the FDIC. Should you be contacted by anyone requesting personal information from you related to this event, please contact the call center above and you will be directed to the appropriate person.
For more information: www.fdic.gov/bank/individual/failed/vantus.html