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Consumer Resource Center

Last Updated: May 21, 2020

Understand the FDIC's practices for procuring goods and services.

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For more information on a variety of banking and money topics important to consumers, visit the web sites listed below.

FDIC

FDIC Information and Support Center: An easy-to-use form to submit a question to the FDIC or a complaint regarding a financial institution. Of course, consumers with questions or concerns can also call the FDIC toll-free at 1-877-ASK-FDIC, which is 1-877-275-3342.

Bank Find: Our online directory that consumers can use to locate an FDIC-insured institution, learn what happened to a bank that changed names or no longer exists, and more.

“EDIE," the FDIC's Electronic Deposit Insurance Estimator: An online calculator that assists consumers and businesses in determining their deposit insurance coverage for each FDIC-insured bank where they have deposit accounts. EDIE also provides a printable report showing whether those deposits are fully protected or if some exceed the federal limits.

Understanding Deposit Insurance: Watch videos, read brochures, and have your questions answered to learn the coverage you receive as a depositor.

Consumer Assistance & Information: Learn how to become an educated consumer and make informed decisions regarding your financial and banking needs.

FDIC Consumer News: The FDIC's quarterly publication for consumers offers information and tips on credit cards, bank accounts, loans, scams, money management, and much more.

Money Smart: A financial education curriculum concentrating on the development of consumers' financial skills and positive banking relationships.

Submit a comment about an upcoming CRA examination and/or a pending bank application

E-mail updates: Sign up to receive e-mail notices of each new issue of FDIC Consumer News, Consumer Alerts, and other announcements and publications from the FDIC.

Consumer Response Center File Exchange (CRCFE) Training Manual - PDF: CRCFE system user manual intended for FDIC-regulated financial institutions.

Other Regulators and Organizations

Consumer Financial Protection Bureau (CFPB) (www.consumerfinance.gov): Provides information on consumer financial issues and instructions for submitting complaints about certain financial institutions.

Office of Comptroller of the Currency (OCC) (www.helpwithmybank.gov): The OCC’s consumer protection website HelpWithMyBank.gov provides answers and solutions for customers of National Banks and Federal Savings Associations.

Federal Reserve Board (FRB) (www.federalreserve.gov): Provides information on how to contact the Federal Reserve to file complaints about financial institutions that the Federal Reserve regulates and get answers to frequently answered questions.

National Credit Union Administration (www.mycreditunion.gov): The National Credit Union Administration’s consumer protection website MyCreditUnion.gov, and its financial literacy microsite, Pocket Cents, offer a variety of educational information, resources, and articles designed to help individuals make smarter financial decisions.

Department of Treasury (www.mymoney.gov): Publications, information and tools from more than 20 federal agencies that make up the Financial Literacy Education Commission.

Federal Trade Commission (www.consumer.gov): Includes easy-to-read and understand resources for basic money management, credit, scams, and ID theft.

Credit Reports – Equifax, Experian, TransUnion (www.annualcreditreport.com): AnnualCreditReport.com is the only source to get free credit reports authorized by federal law. This law requires each of the three largest consumer credit reporting agencies to give you a free copy of your credit report every 12 months.