Financial Institution Letters
September 18, 2017
Meeting the Financial Needs of Customers Affected by Hurricane Irma and its Aftermath
Update: Updating to reflect a major disaster declaration in Georgia.
The FDIC encourages depository institutions to consider all reasonable and prudent steps to assist customers in communities affected by recent storms. The FDIC recognizes that efforts to work with borrowers in the affected communities can be consistent with safe-and-sound banking practices and in the public interest.
Statement of Applicability to Institutions Under $1 Billion in Total Assets: This Financial Institution Letter applies to all FDIC-supervised institutions, including community banks.
- The FDIC encourages depository institutions to consider all reasonable and prudent steps to assist customers in communities affected by recent storms.
- When consistent with safe-and-sound banking practices, these efforts may include waiving fees, increasing ATM cash limits, easing credit card limits, allowing loan customers to defer or skip payments, and delaying the submission of delinquency notices to credit bureaus.
- The FDIC encourages depository institutions to use non- documentary verification methods permitted by the Customer Identification Program requirement of the Bank Secrecy Act for affected customers who cannot provide standard identification documents.
- Prudent efforts by depository institutions to meet customers' cash and financial needs generally will not be subject to examiner criticism.
Refer to the attached Frequently Asked Questions for Bank Customers in Areas Affected by Hurricane Irma for more information
- Depository institutions can advise customers to contact the FDIC toll free at 1-800-ASK-FDIC or 1-877-275-3342 with questions about deposit insurance or accessing bank accounts.
- FDIC-Supervised Banks (Commercial and Savings) in St. John and St. Thomas islands of the U.S. Virgin Islands, The Commonwealth of Puerto Rico, Florida and Georgia.
- Chief Executive Officer
Chief Loan Officer
- Meeting the Financial Needs of Customers Affected by Hurricane Irma and Frequently Asked Questions for Bank Customers in Areas Affected by Hurricane Irma
- New York Region: Gregory P. Bottone, Assistant Regional Director, at (781)794-5514, or GBottone@FDIC.gov, for the U.S. Virgin Islands, and The Commonwealth of Puerto Rico.
- Atlanta Region: Timothy D. Flono, Assistant Regional Director, at (678) 916-2181, or TFlono@FDIC.gov, for Florida and Georgia.
FDIC financial institution letters (FILs) may be accessed from the FDIC's website at https://www.fdic.gov/news/news/financial/2017/.
To receive FILs electronically, please visit https://www.fdic.gov/about/subscriptions/fil.html.
Paper copies of FDIC Financial Institution Letters may be obtained through the FDIC's Public Information Center, 3501 Fairfax Drive, E-1002, Arlington, VA 22226 (877-275-3342 or 703-562-2200).