The FDIC's Consumer Response Center (CRC) receives, investigates, and responds to consumer complaints and other inquiries involving depository institutions supervised by the FDIC (state nonmember banks and insured state branches of foreign banks).
Effective March 28, 2011, the CRC will have a new mailing address, as follows:
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106
To ensure the CRC receives consumer complaints promptly, FDIC-supervised institutions should update their Adverse Action Notice forms and Fair Housing posters to reflect the CRC's new mailing address as soon as practicable.
Updated Fair Housing posters may be obtained at no cost from the FDIC's Public Information Center, 3501 Fairfax Drive, E-1014, Arlington, VA 22226 (877-275-3342 or 703-562-2200) or through FDICconnect.
This change does not affect Community Reinvestment Act notices.
This change is applicable only to FDIC-supervised institutions. Federally chartered banks, credit unions, and other institutions supervised by another federal bank regulatory agency are not affected by this change of address.
FDIC-Supervised Institutions (Commercial and Savings)
Chief Executive Officer
Chief Loan Officer
Chief Compliance Officer
Equal Credit Opportunity Act [12 C.F.R. § 202.9 (a)(2)]
Fair Housing Act [12 C.F.R. § 338.4 (b)]
Joni Creamean, Chief, Consumer Response Center, at
(816) 234-8054 (firstname.lastname@example.org); or
Michael R. Evans, Fair Lending Specialist, at
(202) 898-6611 (email@example.com)
FDIC financial institution letters (FILs) may be accessed from the FDIC's Web site at www.fdic.gov/news/news/financial/2011/index.html.
To receive FILs electronically, please visit http://www.fdic.gov/about/subscriptions/fil.html.
Paper copies of FDIC FILs may be obtained through the FDIC's Public Information Center, 3501 Fairfax Drive, E-1002, Arlington, VA 22226 (877-275-3342 or 703-562-2200).