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Hurricane Katrina - Information for Consumers and Bankers in the Affected Areas

What's New
9/23/2005: Notification Requirements for Closing Branches
9/23/2005:
Link to Dallas Fed added
The FDIC is working cooperatively with all of the state and federal banking agencies and other organizations to determine the status of the financial institutions located in the affected areas. In an effort to provide information to those affected by Hurricane Katrina, we are developing information and providing links to answer your questions about your banks.

The Web site will be updated frequently as information is made available.

Frequently Asked Questions for Bank Customers in Areas Affected by Hurricane Katrina
Updated September 16, 2005, 3:00pm EDT

Helpful Banking Tips from the FDIC for Hurricane Katrina Victims
More Tips from the FDIC: Replacing IDs, Checks, Cards and Other Things Financial
Helpful Tips and More Tips from the FDIC for Hurricane Katrina Victims - PDF 86k (PDF Help)
Updated September 16, 2005, 2:30 pm EDT

Bank Status
As of September 19, 2005, 5,054 branches are impacted by the hurricane; 4,774 are open, 280 are closed. There have been 57 temporary branches open by 25 institutions.

Financial Institutions Affected by Hurricane Katrina - Customer Contact and Branch Information

Federal Reserve E-Payments Routing Directory - Federal Reserve Bank website with routing number search capabilities

FDIC Actions:
The FDIC has issued letters to bankers encouraging them to work with borrowers in the areas hit hard by the storm. In turn, consumers and business owners experiencing difficulties beyond their control should feel free to actively reach out and work with their financial institutions.

For further information, please visit:

Hurricane Katrina: Notification Requirements for Closing Branches in Hurricane-Impacted Areas
September 22, 2005
Frequently Asked Questions Regarding the Bank Secrecy Act September 12, 2005
Banks Resuming Operations in Hurricane-Affected Areas: Chairman to Tour Areas Hit by Storm, Meet with State Banking Commissioners September 7, 2005
Updated information about Social Security and Veterans Benefits Administration payments for those affected by Hurricane Katrina September 6, 2005

FDIC Providing Consumers Banking Contact Information and Branch Information about Banks Affected by Hurricane Katrina

September 2, 2005

Agencies Encourage Insured Depository Institutions to Assist Displaced Customers
September 2, 2005
Responding to Hurricane Katrina: FDIC Encourages Banks to Work with Those Hit Hard
August 31, 2005

Regulatory Relief: Steps to Help Rebuild Areas Affected by Hurricane Katrina

August 29, 2005

Banking Guidance
Special Notice for Depository Institutions: Update to US. Treasury Guidance on Cashing FEMA Disaster Assistance Checks and Government Benefit Checks Issued by the U.S. Treasury
US Treasury Urges Waiver of ATM Surcharges for Katrina Evacuees
Federal Reserve and Federal Home Loan Bank Phone Numbers Bankers Only
U.S. Treasury Provides Guidance on Government Benefit Checks and the Use of Third Party Drafts
Federal Reserve Bank of Dallas – Operation status and other information on the impact of hurricanes in the region

State Banking Information
Louisiana Office of Financial Institutions
Mississippi Department of Banking and Consumer Finance

Insurance Help
Insurance Contact Information and Help Lines

Government Agencies Providing Help:
General Information Regarding the Hurricane Katrina Recovery (FirstGov.gov)
Hurricane Katrina Telephone Hotlines (FirstGov.gov)
FEMA Frequently Asked Questions Related to Hurricane Katrina
Social Security Information for People Affected by Hurricane Katrina
Office of the Comptroller of the Currency
Office of Thrift Supervision

      • OTS Hotline: 1-800-958-0655; Monday-Friday; 8:00am to 5:30pm CT
Federal Trade Commission
Small Business Administration
State of Louisiana Find Family Call Center: 1-866-326-9393
mymoney.gov - the Federal Government's website dedicated to helping Americans understand more about their money – how to save it, invest it, and manage it to meet their personal goals.

Public Message:
The FDIC has produced a public message that will be broadcast in areas affected by Hurricane Katrina.

Public Service Announcement - MP3 Version 435k
Public Service Announcement - WAV Version 5mb
Transcript of Public Service Announcement

Contacting the FDIC
As part of the FDICs efforts to assist bank customers and bankers affected by Hurricane Katrina, the agency is providing a new 24-hour consumer hotline. The FDICs toll-free Call Center can be reached at 1-877-ASK-FDIC (1-877-275-3342). The FDIC also has a e-mail form for customers and bankers to submit questions.

If you e-mail us with an inquiry and would like to check the status of your case you may call 1-800-378-9581 between the hours of 7:30 and 4:30 CST. Please have the reference number (SCC2005W-****) readily available.

Credit Unions
The National Credit Union Administration (NCUA) has setup a hotline to field consumer calls. The number is 1-800-827-6282 extension 4049 (LA); or x3049 (MS and AL). They have also published a list of credit unions and their operating status - PDF 56k (PDF Help) in PDF format. You can also refer to the NCUA website at www.ncua.gov.


Last Updated 9/23/2005 communications@fdic.gov