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Financial Institution Letters


June 28, 2002

SUBJECT: Centralizing the Consumer Affairs Function

The Federal Deposit Insurance Corporation (FDIC) is pleased to announce that it is centralizing its consumer affairs function with the establishment of the National Consumer Response Center (CRC) within the Division of Supervision and Consumer Protection. This move will improve efficiency and enhance service to consumers needing assistance. The CRC will become operational on July 1, 2002.

Centralization of the consumer affairs function will require an address change on bank adverse action notice forms from the supervisory region's address to the CRC's address, which follows:

FDIC Consumer Response Center
2345 Grand Boulevard, Suite 100
Kansas City, Missouri 64108

Please make the appropriate changes to the adverse action notices as soon as feasibly possible. This change does not affect any other notices, such as Community Reinvestment Act (CRA) notices.

Complaints regarding credit card specialty banks are currently handled at this Kansas City location. Beginning in July, the CRC will investigate and respond to all consumer complaints, including those currently being handled by the FDIC's regional offices. FDIC personnel will continue to staff the other regions; however, all operations will be directed from the Kansas City site. Consumers may call the toll-free number (877-275-3342) regarding complaints.

For more information, please contact Janet Kincaid, Senior Consumer Affairs Officer, at 816-234-8153.

Michael J. Zamorski

Distribution: FDIC-Supervised Banks (Commercial and Savings)

NOTE: Paper copies of FDIC financial institution letters may be obtained through the FDIC's Public Information Center, 801 17th Street, NW, Room 100, Washington, DC 20434 (800-276-6003 or (703) 562-2200).

Last Updated 07/02/2002

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