Federal Deposit
Insurance Corporation

Summer 2013

For More Help or Information for Seniors and Families

Audio (MP3 4.87 MB)

For information about your FDIC insurance coverage and how to be fully protected, call 1-877-ASK-FDIC (1-877-275-3342), send a message at www2.fdic.gov/starsmail or write to the FDIC, 550 17th Street, NW, Washington, DC 20429. Deposit insurance resources are also available on the FDIC Web site at www.fdic.gov/deposit/deposits. There you will find brochures, such as “Your Insured Deposits,” and “EDIE,” our interactive deposit insurance calculator, which are especially helpful if you have more than $250,000 on deposit in one bank.

If you have a problem with a financial institution, first give it the chance to fix it. If your concerns are not addressed, consider contacting the institution’s government regulator. To find out who regulates an institution, you can call the FDIC at the toll-free number above. For more tips, see the Spring 2012 FDIC Consumer News (www.fdic.gov/consumers/consumer/news/cnspr12/complaint.html).

To learn more about managing your money:

• Visit www.mymoney.gov, a site for resources from more than 20 federal agencies, including the FDIC. Recorded messages also are available by calling 1-888-My-Money.
• Get information from the FDIC on bank products and services in general and your consumer rights, including previous articles in FDIC Consumer News, at www.fdic.gov/quicklinks/consumers.html. You can also call or write to the FDIC.
• Check out Consumer Financial Protection Bureau (CFPB) information for seniors on a wide range of topics at www.consumerfinance.gov/older-americans. Go to that same Web page to read and print “Money Smart for Older Adults,” a new resource from the FDIC and the CFPB (see Don’t Get Taken by Wire Transfer Scams). You can also get help with complaints or inquiries by calling the CFPB at 1-855-411-2372.
• The U.S. Administration on Aging, part of the Department of Health and Human Services, has resources for finding local assistance for seniors and information on topics such as legal issues. Visit www.eldercare.gov or call 1-800-677-1116.