Consumer Response Center
The FDIC's Consumer Response Center is responsible for:
- Educating consumers about banking practices as well as financial products and services in response to phone and written inquiries;
- Investigating all types of consumer complaints involving FDIC-supervised institutions;
- Ensuring consumers receive protections provided by federal consumer protection laws and regulations related to banking and financial matters;
- Providing data to examination staff on banks’ complaint history;
- Analyzing complaint data to identify emerging issues and trends;
- Working as a resource within FDIC to share complaint data and concerns; and
- Pursuing corrective measures for problems identified.
Using the menu on the left, you can learn about federal consumer protection laws and regulations and the protections they offer to consumers. For example, there are specific consumer protections for fair lending discrimination and unfair and deceptive practices. If you have a specific question, please contact us and our staff will provide a quick and helpful answer.
Please note the FDIC includes links to other web sites in an effort to help consumers locate information on issues that might be of interest to them. The FDIC cannot confirm the accuracy of information provided by these external sites. By including links to external sites, neither the FDIC nor any of its employees endorse the web site sponsors or any products presented on the sites.