Each depositor insured to at least $250,000 per insured bank



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Consumer Response Center

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Consumer Affairs Program

What is the FDIC's Consumer Affairs Program?
Congress requires that the FDIC receive, track, investigate, and respond to consumer complaints of unfair or deceptive practices by financial institutions. The FDIC has expanded this mandate to include responding to inquiries from consumers, financial institutions and others about consumer protection and fair lending matters. The FDIC also responds to inquiries from consumers and financial institutions about deposit insurance.

How Can the FDIC's Consumer Affairs Program help you?
The FDIC has statutory responsibility to promote and enforce compliance by FDIC-supervised financial institutions (state-chartered banks that are not members of the Federal Reserve System) with fair lending and other consumer protection laws and regulations. In addition, as part of its responsibility as insurer of bank and thrift institution deposits, the FDIC promotes public understanding of and confidence in the federal deposit insurance system.

The FDIC is committed to maintaining a high standard of service to the public.  This is accomplished through the following activities:   

  • Investigate and resolve complaints received from the general public concerning FDIC-supervised institutions.

  • Educate consumers and financial institutions about FDIC deposit insurance and federal consumer protection laws and regulations through outreach activities such as seminars and speaking engagements.

  • Identify and analyze trends or concerns identified in financial institutions that may affect the consumerís rights and protections allowed under the law.

  • Understand the public's perception of banking and related consumer protection and deposit insurance matters and address any misunderstandings.

  • Participate in the formulation of consumer-related regulations, policies, and procedures.

  • Provide timely and accurate information and assistance to various groups and individuals inside and outside the FDIC.

 

The goal of the FDIC's Consumer Affairs Program is to promote public understanding of deposit insurance and the financial system.  This is accomplished in two ways:   

  • Responding to consumers, bankers, and regulatory agency staff by investigating and providing a timely response to all complaints and inquiries; and

  • Educating consumers and financial institutions about deposit insurance, the financial system, and consumer protection laws, and regulations.



Last Updated 01/09/2008 Customer Assistance Online Form