Each depositor insured to at least $250,000 per insured bank



Home > Consumer Protection > Consumer Resources > Safe Internet Banking - For More Help




Safe Internet Banking - For More Help

For More Help
Answers to your questions.

Many regulations provide consumer protection for both traditional and online transactions. If you have any questions or concerns, first try to get answers from your bank. If you’re still not satisfied, contact the appropriate federal regulator.

For a brief overview of the regulations, log on to the FDIC’s Consumer Rights Web page. If you’d like to review the regulations, you can look them up at http://www.federalreserve.gov/regulations.

Where to file a complaint.

If you know your bank’s primary regulator, you may file your complaint online or via e-mail using one of the following methods. If you are not certain where to file your complaint, you may contact any of the agencies listed below and they will direct you to the appropriate office.

Federal Deposit Insurance Corporation:  http://www2.fdic.gov/starsmail

Office of the Comptroller of the Currency: http://www.helpwithmybank.gov/

Board of Governors of the Federal Reserve System:  http://www.federalreserve.gov/pubs/complaints

Office of Thrift Supervision (e-mail): consumer.complaint@ots.treas.gov


For More Information

For more information about online banking in general, write or call the following banking regulators or visit their Web sites:

Federal Deposit Insurance Corporation
550 17thStreet, NW
Washington, DC 20429
(877) 275-3342 or (877) ASK-FDIC
For the hearing impaired (800) 925-4618 or (703) 562-2289 for calling from the Washington, D.C. area
http://www.fdic.gov

Board of Governors of the Federal Reserve System
20th and Constitution Avenue, NW
Washington, DC 20551
(202) 452-3693
http://www.federalreserve.gov

Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, Texas 77010-3031
(800) 613-6743
http://www.occ.treas.gov

Office of Thrift Supervision
1700 G Street, NW
Washington, DC 20552
(202) 906-6237
(800) 842-6929
http://www.ots.treas.gov


Uniform Resource Locators (URLs) not shown within the document

[Previous Page] [First Page]

Last Updated 10/23/2013 e-banking@fdic.gov