Question and Answer Guide(En Español - PDF)
Guaranty Bank, Milwaukee, WI, (d/b/a BestBank in Georgia & Michigan)
The following list of responses to frequently asked questions may assist you in understanding what is happening at Guaranty Bank (doing business as BestBank in Georgia and Michigan).
On Friday, May 5, 2017, Guaranty Bank, Milwaukee, WI, (d/b/a BestBank in Georgia & Michigan) was closed by the Office of the Comptroller of the Currency. The Federal Deposit Insurance Corporation (FDIC) was then named Receiver. Subsequent to the closure, First-Citizens Bank & Trust Company, Raleigh, NC acquired all the deposits and substantially all the assets of Guaranty Bank, (d/b/a BestBank) from the FDIC as Receiver. All shares of stock were owned by the holding company, which was not involved in this transaction.
YOUR MONEY IS SAFE! No one lost any money on deposit as a result of the closure of this bank. All deposits, regardless of dollar amount, were transferred to First-Citizens Bank & Trust Company.
ACCESS TO YOUR MONEY: All customers will continue to have access to their money beginning Friday, May 5, 2017. You may continue to use your same checks, and they will clear up to the balance in your account. Your ATM/Debit card will continue to work as usual. The total balance in your account(s), including checking, savings, money market, non-brokered Certificates of Deposit, and retirement accounts, has been transferred to the new bank. Customers in the 12 brick-and-mortar branches in Illinois, Minnesota and Wisconsin, being assumed by First-Citizens Bank & Trust Company, should continue to use their existing branch until they receive notice that systems changes have been completed.
Depositors with accounts at the 107 branches located in retail outlets, such as grocery stores and general merchandise stores, which are not reopening, have several options to access their money. If possible, they can go to one of the 12 brick-and-mortar branches located in Illinois, Minnesota or Wisconsin, or they can use electronic means for conducting their banking business, including online and mobile banking. ATM machines on-site at the branches in retail outlets will not be operational. Please use the following link for a listing of all branch locations. https://www.fdic.gov/guaranty-best-branches
DIRECT DEPOSITS/AUTOMATIC PAYMENTS: Direct Deposits will continue.
AUTOPAYMENTS/BILLPAY/ONLINE BANKING: These services will continue as usual. Your routing number and account number will remain the same until you are notified in writing by First-Citizens Bank & Trust Company.
INTEREST RATES: Interest on deposits accrued through close of business on Friday, May 5, 2017 will be paid at your same rate. Guaranty Bank's (d/b/a BestBank) rates will be reviewed by First-Citizens Bank & Trust Company and may be adjusted; however, you will be notified in writing of any changes. You may withdraw funds from any transferred account, regardless of whether your interest rate changes, without early withdrawal penalty until you enter into a new deposit agreement with First-Citizens Bank & Trust Company.
BROKERED DEPOSITS: The total of all deposit accounts, including brokered deposits, has been assumed by First-Citizens Bank & Trust Company. If you are a customer who has a Guaranty Bank, (d/b/a BestBank) deposit through a broker, you must contact your broker with any questions.
TAX REPORTING – 1098 AND/OR 1099: First-Citizens Bank & Trust Company will be responsible for mailing your 1099 tax information. Your 1098 reporting will be done by the FDIC or the servicer of your loan. You will be notified of any changes in ownership or servicing of your loan.
SAFE DEPOSIT BOXES: Customers may continue to access their safe deposit box during normal business hours. Any changes will be communicated by First-Citizens Bank & Trust Company.
OVERDRAFT LINES OF CREDIT: These lines have been transferred to First-Citizens Bank & Trust Company. Please contact First-Citizens Bank & Trust Company if you have additional questions regarding your accounts.
LOAN PAYMENTS: Your automatic loan payments will continue as usual. You should continue to make your payments according to the terms of your written contract. Any non-automated loan payments should be mailed to the same address, which is: Loan Administration, 4000 West Brown Deer Road, Milwaukee, WI., 53209. Make checks payable to Guaranty Bank/ BestBank as applicable.
ESCROW PAYMENTS: All services previously performed related to your loan will continue. Should you receive notification that any portion of your taxes or insurance was not paid, notify your loan officer immediately.
LOANS IN PROCESS: Please contact your current loan officer directly.
SHARES OF STOCK: All shares of stock were owned by the holding company, Guaranty Financial Corporation, Brown Deer, WI. The holding company was not included in the closing of the bank or the resulting receivership. If you are a shareholder of Guaranty Financial Corporation, please do not contact or file a claim with the receiver. You must contact the holding company directly for more information:
Guaranty Financial Corporation
4000 West Brown Deer Rd.
Brown Deer, WI 53209
CLAIMS: Please send claims to the following address:
FDIC as Receiver for Guaranty Bank, (d/b/a BestBank)
1601 Bryan Street
Dallas, TX 75201
Attention: Claims Agent
DEPOSIT INSURANCE INFORMATION: If you have accounts in both Guaranty Bank, (d/b/a BestBank) and First-Citizens Bank & Trust Company, they will be insured separately for at least six months following the merger of the banks. This will allow you time to restructure your accounts if necessary.
ADDITIONAL QUESTIONS: You may contact the FDIC Call Center at the number provided below with any additional questions:
FDIC Customer Service Department - (888) 206-4662 Monday - Friday (excluding federal holidays): 8:00 AM - 4:00 PM Central Time
SCAMS: Be watchful for and resistant to any scams to obtain information from you by individuals or entities stating that they are acting on behalf of either Guaranty Bank, (d/b/a BestBank), First-Citizens Bank & Trust Company, or the FDIC. If you are contacted by anyone requesting personal information from you related to this event, please contact the FDIC Call Center listed above to report the incident.
For more information: https://www.fdic.gov/bank/individual/failed/guaranty.html