Question and Answer Guide
Community Bank of the Ozarks, Sunrise Beach, MO
The following list of responses to frequently asked questions may assist you in understanding what is happening at Community Bank of the Ozarks.
On Friday, December 14, 2012, Community Bank of the Ozarks, Sunrise Beach, MO was closed by the Missouri Division of Finance. The Federal Deposit Insurance Corporation (FDIC) was then named Receiver. Subsequent to the closure, Bank of Sullivan, Sullivan, MO acquired all the deposits and substantially all the assets of Community Bank of the Ozarks from the FDIC as Receiver. All shares of stock were owned by the holding company, which was not involved in this transaction.
YOUR MONEY IS SAFE! No one lost any money on deposit as a result of the closure of this bank. All deposits, regardless of dollar amount, were transferred to Bank of Sullivan.
ACCESS TO YOUR MONEY: You may continue to use your outstanding checks and they will clear up to the balance in your account. Your ATM/Debit card will continue to work as usual. The total balance in your account(s), including checking, savings, money market, non-brokered Certificates of Deposit, and retirement accounts, has been transferred to Bank of Sullivan and will be available for transactions during regular business hours at the former bank branches.
DIRECT DEPOSITS: All direct deposits, for example, social security checks, payroll, veterans' benefits, welfare and/or disability, unemployment or any payment you receive electronically will continue as usual.
AUTOPAYMENTS/BILLPAY/ONLINE BANKING: These services will continue as usual. Your routing number and account number will remain the same until you are notified in writing by Bank of Sullivan.
INTEREST RATES: Interest on deposits accrued through close of business on December 14, 2012 will be paid at your same rate. Community Bank of the Ozarks' rates will be reviewed by Bank of Sullivan and may be lowered; however, you will be notified in writing of any changes. You may withdraw funds from any transferred account, regardless of whether your interest rate changes, without early withdrawal penalty until you enter into a new deposit agreement with Bank of Sullivan.
BROKERED DEPOSITS: As an All-Deposits Transfer transaction, the total of all deposit accounts, including brokered deposits, have been assumed by Bank of Sullivan. If you are a customer who has a Community Bank of the Ozarks deposit through a broker, you must contact your broker with any questions.
TAX REPORTING – 1098 AND/OR 1099: Bank of Sullivan will be responsible for mailing your 1099 tax information. Your 1098 reporting will be done by the FDIC or the servicer of your loan. You will be notified of any changes in ownership or servicing of your loan.
SAFE DEPOSIT BOXES: You may continue to access your safe deposit box during normal business hours. Any changes will be communicated by Bank of Sullivan.
OVERDRAFT LINES OF CREDIT: These lines have been transferred to Bank of Sullivan. Please contact Bank of Sullivan if you have additional questions regarding your accounts.
LOAN PAYMENTS: You should continue to make your payments according to the terms of your written contract. You may continue to make your payments at the branch office or send them to the same payment address with checks made payable to Community Bank of the Ozarks.
ESCROW PAYMENTS: All services previously performed related to your loan will continue. Should you receive notification that any portion of your taxes or insurance was not paid, notify your loan officer immediately.
LOANS IN PROCESS: Please contact your current loan officer directly.
SHARES OF STOCK: All shares of stock were owned by the holding company, Community Bancshares of the Ozarks, Inc., Sunrise Beach, MO. The holding company was not included in the closing of the bank or the resulting receivership. If you are a shareholder of Community Bancshares of the Ozarks, Inc., please do not contact or file a claim with the receiver. You must contact the holding company directly for more information:
Community Bancshares of the Ozarks, Inc.
P.O. Box 43
Sunrise Beach, MO 65079
CLAIMS: Please send claims to the following address:
FDIC as Receiver for Community Bank of the Ozarks
1601 Bryan Street
Dallas, TX 75201
Attention: Claims Agent
DEPOSIT INSURANCE INFORMATION: If you have accounts in both the failed bank and Bank of Sullivan, they will be insured separately for at least six months following the merger of the banks. This will allow you time to restructure your accounts if necessary.
ADDITIONAL QUESTIONS: You may contact the FDIC Call Center at the number provided below with any additional questions:
FDIC Call Center
Toll free number 1-800-830-6698
Hours of Operation – Central Time
Friday, December 14, 2012: Until 9:00 p.m.
Saturday, December 15, 2012: 9:00 a.m. – 6:00 p.m.
Sunday, December 16, 2012: Noon – 6:00 p.m.
Monday, December 17, 2012: 8:00 a.m. – 8:00 p.m.
Thereafter: 9:00 a.m. – 5:00 p.m.
SCAMS: Be watchful for and resistant to any scams to obtain information from you by individuals or entities stating that they are acting on behalf of either the failed bank, new bank, or the FDIC. Should you be contacted by anyone requesting personal information from you related to this event, please contact the call center above and you will be directed to the appropriate person.
For more information: www.fdic.gov/bank/individual/failed/cmbkozarks.html