Question and Answer Guide
BANKFIRST, Sioux Falls, SD
FDIC Call Center
Toll free number 1-800-523-8209
Hours of Operation – Central Time
Friday, July 17, 2009: Until 9:00 p.m.
Saturday, July 18, 2009: 9:00 a.m. – 6:00 p.m.
Sunday, July 19, 2009: Noon – 6:00 p.m.
Thereafter: 8:00 a.m. – 8:00 p.m.
BankFirst, Sioux Falls, South Dakota was closed July 17, 2009, by the South Dakota Division of Banking. Subsequently, the Federal Deposit Insurance Corporation (FDIC) was appointed Receiver. Share price does not trigger a bank closing and was not the reason for this failure. According to regulatory policy, there is no advance notice given to the public.
The good news is that no one lost any deposits as a result of the closure of BankFirst. To protect depositors, the FDIC Board of Directors approved the assumption of ALL of BankFirsts deposits by Alerus Financial, National Association, headquartered in Grand Forks, North Dakota. The branch in Minnesota will reopen as a branch of Alerus Financial, National Association, and the branch in South Dakota will reopen as a branch of First Dakota National Bank.
The total balance in your account(s) has been transferred to Alerus Financial, National Association, and will be available for transactions during regular business hours at the former BankFirst branches starting on Monday, July 20, 2009.
You may continue to use your same checks and ATM/debit cards until notified.
All Direct Deposits, including Social Security checks, will continue as usual.
Over $250,000: What if I have more than $250,000 in my accounts at BankFirst?
All deposit accounts have been transferred in their entirety to Alerus Financial, National Association. All former BankFirst offices will reopen for normal business hours on Monday, July 20, 2009, as a branch of Alerus Financial, National Association, in Minnesota and as a branch of First Dakota National Bank in South Dakota.
As an All-Deposit Transfer transaction, the total of all deposit accounts, whether within FDIC insurance limits or not, have been assumed by Alerus Financial, National Association, and will be available for business as usual.
Account Hold: I have been advised there is a hold on my account. What does that mean?
It is possible a depositor's account was held due to delinquent loans where the depositor is the borrower or guarantor. Additionally, any account pledged as collateral for a loan will continue to be held. A letter will be sent informing you of any holds placed by the FDIC, along with instructions on how to proceed. If you have any questions regarding these holds, please call your loan officer or the FDIC at the number provided in the letter.
ATM/Debit Card/Checks: Can I continue to write checks or use my ATM/Debit card?
You will be able to continue using your personal checks at this time, and your ATM/Debit card will continue to work. The ATM machine will be unavailable for a short period of time on Friday for processing; however, it will be operational shortly after that is accomplished and will be available as usual.
Checks not honored: A merchant will not honor my check. What can I do?
A copy of this document or the press release (www.fdic.gov/news/news/press/2009/pr09124.html) can be provided as both documents state all deposits have been transferred to Alerus Financial, National Association, and it is business as usual. Copies of this press release will be available at the former BankFirst branches. Depositors or merchants can also call the FDIC at 1-800-523-8209 or the former BankFirst branches.
Claim Account(s): How do I claim my account(s)?
Your account(s) has already been transferred to Alerus Financial, National Association, and your account(s) will be handled as usual. Any withdrawal, renewal or additional deposits will "claim" your account. Please be advised that if there is no activity in your account in the next 18 months, that money will be turned over to your state as unclaimed property in accordance with state law. Unclaimed property can be located by visiting www.missingmoney.com or contacting your state treasurer’s office or office of unclaimed property.
Customer Impact: How does this failure affect me?
All deposits (both insured and uninsured) of BankFirst have been transferred to Alerus Financial, National Association, and it will be business as usual. If you held an account at BankFirst, you now have an account at Alerus Financial, National Association that is available to you at your former BankFirst branches during regular business hours.
Please note: Customers of both banks should continue to use their respective existing branches until Alerus Financial, National Association or First Dakota National Bank can fully integrate the deposit records of BankFirst. You will be notified in advance of this conversion.
The former BankFirst locations will reopen for normal business hours on Monday, July 20, 2009. You will have continued access to your money through your ATM/debit card and by writing checks.
If you had a loan with the bank, continue to make your checks payable to BankFirst and mail to the same address you have used in the past until you are instructed otherwise.
Deposits Existing at Assuming Bank: I already have other deposit accounts with the new bank. When combined with balances at this bank, my deposits exceed $250,000. Are all funds insured?
The transferred deposits will be separately insured for at least six months after the merger. This grace period gives a depositor the opportunity to restructure his or her accounts, if necessary.
CDs from the assumed bank are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period.
Direct Deposits, Social Security: What will happen to my direct deposits?
Direct Deposits, including Social Security checks, will continue as normal. If you need to change anything in the future, please contact or visit your former BankFirst branch location to make those arrangements.
Early withdrawal penalty: Will I incur an early withdrawal penalty if I close my CD before maturity?
No. You may withdraw funds from any transferred account without an early withdrawal penalty until you enter into a new deposit agreement with your new bank. Entering into a new deposit agreement can be done by either renewing your CD or making a deposit to, or a withdrawal from, your account.
Final Statement: When will I get my final account statement(s) from BankFirst?
You will receive your account statements at the same time you have received them in the past.
Interest: Will I continue to earn interest at the same rate?
All interest on insured deposits accrued through Friday, July 17, 2009 will be paid at your same rate. Alerus Financial, National Association, and First Dakota National Bank will review rates and provide further information soon.
Interest Checks/Cashier's Checks: Can I cash my interest check or cashier's check?
Yes, interest checks and cashier's checks will continue to clear.
Internet Connection: Will my Internet connection to BankFirst work?
The bank website will be available for regular transactions on Monday, July 20, 2009.
IRAs: What if I have an Individual Retirement Account (IRA)?
Yes, all deposits, including IRAs have been transferred in their entirety to Alerus Financial, National Association. IRA funds are insured separately from other types of accounts up to $250,000.
If you close your IRA before maturity, you have 60 days to roll this over into another retirement vehicle. You should consult IRS Publication 590 and/or your tax advisor concerning the possible tax consequences of such distribution. IRS Publication 590 may be obtained by contacting your local IRS office or via the Internet at www.irs.gov.
Lose Any Money: Will I lose anything on my deposit account?
No. All accounts have been transferred in their entirety to Alerus Financial, National Association, and will be available starting on Monday, July 20, 2009.
Outstanding Checks: What will happen to the checks which have not cleared my account?
Checks drawn on BankFirst that did not clear before Friday, July 17, 2009 will be honored up to your available balance.
Records/Account Histories: What if I need information regarding my account during the time BankFirst was in business?
Please contact a representative of your new bank at your former BankFirst branch location to obtain a copy of any records you may need or visit your branch.
Tax Reporting - 1098/1099s: Who will send my 1098 and/or 1099 information after the end of the year?
Alerus Financial, National Association, will be responsible for mailing your 1099 tax information. Your 1098 reporting will be done by the servicer of your loan. You will be notified of any changes in ownership or servicing of your loan.
Uninsured: Will I collect my uninsured deposits?
All deposits have been transferred in their entirety to Alerus Financial, National Association; therefore, you have received your deposits in full.
Wire Transfer: Can funds be wired to me?
Please contact your former BankFirst branch location to obtain information regarding your wire request.
Automatic Payments: Will my automatic payment still occur on its assigned date?
You should experience no disruption in this service. We encourage you to check your bank account the day after your scheduled draft to verify the transaction. If the transaction did not occur, please notify your loan officer to research your loan.
Construction Loan Draws: Will construction draws continue? Will my project be completed?
You should direct your questions to your new loan servicer.
Construction Loan Voucher Control: Will my subcontractors be paid as before?
You should direct your questions to your new loan servicer.
Escrows: Will you continue to pay my escrows?
All services previously performed related to your loan will continue. Should you receive notification that any portion of your taxes or insurance were not paid, please notify your new loan servicer immediately.
Fees: Are there any changes to fees or charges due to this event?
No. The current fee structure will remain the same.
Foreclosures: Will the FDIC continue foreclosures in process?
Please contact your new loan servicer.
Line of Credit Advances Home Equity: Can I continue to perform advances on my line of credit?
Please contact your loan servicer directly.
Loan in Process: I have a loan currently in process. How is my loan impacted?
Please contact your loan servicer directly.
Loan Sweeps: Will my loan sweep be discontinued?
This will be determined on a case-by-case basis. Please contact your loan servicer.
Overdraft Line of Credit: Will my overdraft line of credit continue to cover my overdrafts?
Yes. Please contact your new bank if you have additional questions regarding your accounts.
Payments: How and where do I make my payments?
You should continue to make your payments as agreed. Make checks payable to BankFirst and utilize the same payment address information. You may continue to make your payments at the branch or by phone via check or credit card.
Pre-payment Penalty: If I refinance with another lender, will my pre-payment penalty be waived?
Any pre-payment penalty will be waived as long as FDIC as Receiver for BankFirst has control of the asset, and the borrower obtains refinancing of the outstanding balance on the account with another financial institution.
SBA Application in Process: What will happen to my SBA loan application in process?
The FDIC as Receiver for BankFirst will not be originating any new loans.
If your loan has been approved by the SBA, but is not yet funded, please contact your loan officer. You will be directed to the proper SBA contact to help you locate another approved lender.
If your loan is in process, but is not yet approved by the SBA, we will release your SBA package on file with us to you. You will need to apply with another SBA-approved lender. Please contact your loan officer to make arrangements to retrieve your application from the bank.
What Happens Now: What will happen to my loan?
Please contact your loan servicer regarding the disposition of your loan. The important thing is continue making payments according to the current contract.If you are concerned about whom your future lender or servicer may be, you have the right to independently refinance your loan with another lender.
Offers to Purchase Other Real Estate: I was in the process of negotiating the purchase of real property held by BankFirst. Will my offer still be considered?
The FDIC will review offers made to purchase real property from the former BankFirst and will respond to the offers as soon as possible. The review process includes ordering a new appraisal, which could take up to 60 days or more.The FDIC as Receiver has hired CB Richard Ellis (CBRE) to handle the management and disposition of real property acquired from the institution. If you have questions regarding the status of your offer please feel free to contact CBRE directly. Below is the contact information for CBRE:
All-Deposit Transfer versus Insured Deposit Transfer: Why do all deposits, insured or not, pass is some transactions but not in others?
The FDIC is required by law to employ the least-cost resolution measure for each failed financial institution. The most frequent result is for the FDIC to transfer only the insured deposits in a merger transaction. The FDIC is only able to transfer all deposits if the uninsured amounts are covered by the premium. The FDIC has been able to transfer all deposits in about 25% of the failures over the past 15 years.
FDIC Insurance: How can I find out more about Federal Deposit Insurance rules?
You may access our website, which contains deposit insurance information and an Electronic Deposit Insurance Estimator (EDIE):
You may also order any FDIC publication:
FDIC Public Information Center
3501 North Fairfax Drive
Arlington, VA 22226
Media: I represent a TV/Newspaper/Radio and would like some information.
Please contact the Office of Public Affairs:
New Bank Insured: Is the new bank insured by the FDIC?
Yes. Your transferred deposit at Alerus Financial, National Association, is insured by the FDIC to at least $250,000, as established by law.
Safe Deposit Boxes: How can I claim the contents of my safe deposit box?
It is business as usual. You may go to your branch and access your safe deposit box or make appointments by calling your former BankFirst branch location.
Unpaid Bill: I did some work for BankFirst and have not yet been paid. What should I do?
Please send your bills to the following address:
FDIC as Receiver for BankFirst
1601 Bryan Street
Dallas, TX 75201
SCAMS: Be watchful for and resistant to any scams to obtain information from you by individuals or entities stating that they are acting on behalf of either the failed bank, new bank, or the FDIC. Should you be contacted by anyone requesting personal information from you related to this event, please contact the call center above and you will be directed to the appropriate person.
For more information: www.fdic.gov/bank/individual/failed/bankfirst.html