A wide range of banking, consumer and financial
information is available on the FDICs Internet home page. This includes the
FDICs Electronic Deposit Insurance Estimator, "EDIE," which estimates an
individuals deposit insurance coverage; the Institution Directory, financial
profiles of FDIC-supervised institutions; Community Reinvestment Act evaluations and
ratings for banks and thrifts supervised by the FDIC; and Call Reports, banks
reports of condition and income. Readers also can access a variety of consumer pamphlets,
FDIC press releases, speeches and other updates on the agencys activities, as well
as corporate databases and customized reports of FDIC and banking industry information.
Newly available in 2000 is a page allowing interested parties to submit comments via the
Internet on proposed regulations. The "Ask FDIC" feature has been upgraded,
enabling the public to more easily identify and contact the appropriate source of
information at the FDIC.
(877) 275-3342 (ASK FDIC), option 4, or
FDIC publications, press releases, speeches and
Congressional testimony, directives to financial institutions, policy manuals and other
documents are available on request or by subscription through the Public Information
Center. These documents include the Quarterly Banking Profile, Statistics on Banking,
Summary of Deposits and a variety of consumer pamphlets.
The FDIC Call Center in Washington, DC, is the
primary telephone point of contact for general questions from the banking community, the
public and FDIC employees. The Call Center directly, or in concert with other FDIC subject
matter experts, responds to questions about deposit insurance and other consumer issues
and concerns, as well as questions about FDIC programs and activities. The Call Center
also makes referrals to other federal and state agencies as needed. Hours of operation are
8:00 a.m. to 8:00 p.m. eastern standard time. Information also is available in Spanish.
The Office of the Ombudsman responds to
inquiries about the FDIC in a fair, impartial and timely manner. It researches questions
and complaints from bankers, the public and FDIC employees on a confidential basis. The
office also recommends ways to improve FDIC operations, regulations and customer service.