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2000 Annual Report
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A wide range of banking, consumer and financial information is available on the FDICs Internet home page. This includes the FDICs Electronic Deposit Insurance Estimator, "EDIE," which estimates an individuals deposit insurance coverage; the Institution Directory, financial profiles of FDIC-supervised institutions; Community Reinvestment Act evaluations and ratings for banks and thrifts supervised by the FDIC; and Call Reports, banks reports of condition and income. Readers also can access a variety of consumer pamphlets, FDIC press releases, speeches and other updates on the agencys activities, as well as corporate databases and customized reports of FDIC and banking industry information. Newly available in 2000 is a page allowing interested parties to submit comments via the Internet on proposed regulations. The "Ask FDIC" feature has been upgraded, enabling the public to more easily identify and contact the appropriate source of information at the FDIC.
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The FDIC Call Center in Washington, DC, is the primary telephone point of contact for general questions from the banking community, the public and FDIC employees. The Call Center directly, or in concert with other FDIC subject matter experts, responds to questions about deposit insurance and other consumer issues and concerns, as well as questions about FDIC programs and activities. The Call Center also makes referrals to other federal and state agencies as needed. Hours of operation are 8:00 a.m. to 8:00 p.m. eastern standard time. Information also is available in Spanish.
Office of the Ombudsman
The Office of the Ombudsman responds to inquiries about the FDIC in a fair, impartial and timely manner. It researches questions and complaints from bankers, the public and FDIC employees on a confidential basis. The office also recommends ways to improve FDIC operations, regulations and customer service.
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