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Enabling Legislation
The OO and the Ombudsman
programs at the other federal banking agencies and the National
Credit Union Administration were established pursuant to the Riegle
Community Development and Regulatory Improvement Act of 1994, which
provides that the Ombudsman shall:
- Act as a liaison between
the agency and any affected person with respect to any problem
such party may have in dealing with the agency resulting from the
regulatory activities of the agency
- Assure that safeguards
exist to encourage complainants to come forward and preserve
confidentiality
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