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Contact Information
By Mail
FDIC Office of the Ombudsman
E-2022
3501 Fairfax Drive
Arlington, VA 22226
By Phone
1-877-ASK-FDIC (option 1:English, option 1 again: Financial Institution,
then option 3)
(1-877-275-3342)
By Email
Ombudsman@fdic.gov
The Office of the Ombudsman does not
provide assistance with open bank issues. If you are not sure which
agency regulates your bank or controls your issue, check FDIC’s
Website at the Bank Find database (formerly "Is my Bank Insured?"), or call us and we will research the
institution for you.
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Contact Information for Other Financial Regulatory Agencies |
| Organization |
Contact Information |
Responsibility |
| Federal Deposit Insurance Corporation (FDIC): |
Phone: (877) 275-3342
Online: FDIC Customer Assistance |
Regulates state chartered banks that are not members of the Federal Reserve System. The FDIC Division of Supervision and Consumer Protection (DSC) handles consumer complaints against FDIC-regulated banks. |
| Office of the Comptroller of the Currency (OCC): |
Phone: (800) 613-6743
Online : OCC Consumer Complaints |
Charters and regulates national banks. |
| Office of Thrift Supervision (OTS): |
Phone: (800) 842-6929
Online: OTS Consumer Complaints |
Charters and regulates thrifts and savings banks. |
| Federal Reserve (FRB): |
Phone: (202) 452-3693
Online : FRB Consumer Complaints |
Regulates state chartered banks that are members of the Federal Reserve System. |
| National Credit Union Administration (NCUA): |
Phone: (703) 518-6300
Online : NCUA Consumer Complaints |
Regulates and insures credit unions. |
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