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What the FDIC Ombudsman Can Do
The OO assists
FDIC-supervised and insured financial institutions and the public by:
- identifying relevant authority and resources
- bringing parties together to clarify the issues
- helping parties to explore options for agreement and solutions
- providing informal mediation services for bankers with regulatory problems
Examples of how the Office of the Ombudsman has helped institutions.
The OO also provides assistance with:
| Supervisory Appeals: |
The OO can explain and, as appropriate, assist institutions with questions or concerns related to appeals of material supervisory determinations. |
| Inquiries: |
The OO answers questions about FDIC policies and procedures and concerns regarding open or closed bank matters. |
| Complaints: |
The OO assists with complaints regarding FDIC operations, employees, and contractors. |
| Referrals: |
The OO can refer issues, directly or confidentially, to FDIC subject matter experts in the appropriate division or office. |
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