FDIC decisions can have a significant impact on the financial industry. The FDIC Office of the Ombudsman (OO) is available to serve as a bridge between financial institutions, the public and FDIC decision-makers.

The OO's mission is to:

• be an independent, neutral, and confidential resource and liaison for the banking industry and the general public
• facilitate the resolution of problems and complaints in a fair, impartial, and timely manner
• provide prompt and meaningful feedback to FDIC management
• influence positive change at the FDIC

The OO strives to accomplish its mission by:

• providing high quality customer service
• seeking continuous improvement in our operations
• encouraging meaningful involvement in this process from bankers and the public