Federal Deposit
Insurance Corporation

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FEDERAL DEPOSIT INSURANCE CORPORATION

Agency Information Collection Activities: Submission for OMB
Review; Comment Request

AGENCY: Federal Deposit Insurance Corporation (FDIC).

ACTION: Notice of information collection to be submitted to OMB for
review and approval under the Paperwork Reduction Act of 1995.

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SUMMARY: In accordance with requirements of the Paperwork Reduction Act
of 1995 (44 U.S.C. 3501 et seq.), the FDIC hereby gives notice that it
plans to submit to the Office of Management and Budget (OMB) a request
for OMB review and approval of the information collection system
described below.
Types of Review: New collection.
Title: Customer Assistance.
OMB Number: New collection.
Annual Burden:
Estimated annual number of respondents: 5,000
Estimated time per response: 30 minutes
Average annual burden hours: 2,500 hours
Expiration Date of OMB Clearance: New collection.
OMB Reviewer: Alexander T. Hunt, (202) 395-7860, Office of
Management and Budget, Office of Information and Regulatory Affairs,
Washington, DC 20503.
FDIC Contact: Tamara T. Manly, (202) 898-7453, Office of the
Executive Secretary, Room F-4058, Federal Deposit Insurance
Corporation, 550 17th Street NW, Washington, DC 20429.
Comments: Comments on this collection of information are welcome
and should be submitted on or before December 9, 1999 to both the OMB

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reviewer and the FDIC contact listed above.

ADDRESSES: Information about this submission, including copies of the
proposed collection of information, may be obtained by calling or
writing the FDCI contact listed above.

SUPPLEMENTARY INFORMATION: This collection permits the FDIC to collect
information from customers of financial institutions who have inquiries
or complaints about service. Customers may document their complaints or
inquiries to the FDIC using a letter or on an optional form.

Dated: November 2, 1999.