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FDIC Federal Register Citations

Federal Register: June 26, 2000 (Volume 65, Number 123)]
[Proposed Rules]
[Page 39471-39489]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr26jn00-21]

[[Page 39471]]

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Part II

Department of the Treasury
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Office of the Comptroller of the Currency


Office of Thrift Supervision


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Federal Reserve System

Federal Deposit Insurance Corporation
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12 CFR Parts 30, 208, et al.


Interagency Guidelines Establishing Standards for Safeguarding Customer
Information and Rescission of Year 2000 Standards for Safety and
Soundness; Proposed Rule

[[Page 39472]]

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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency

12 CFR Part 30

[Docket No. 00-13]
RIN 1557-AB84

FEDERAL RESERVE SYSTEM

12 CFR Parts 208, 211, 225, and 263

[Docket No. R-1073]

FEDERAL DEPOSIT INSURANCE CORPORATION

12 CFR Parts 308 and 364

RIN 3064-AC39

DEPARTMENT OF THE TREASURY

Office of Thrift Supervision

12 CFR Parts 568 and 570

[Docket No. 2000-51]
RIN 1550-AB36


Interagency Guidelines Establishing Standards for Safeguarding
Customer Information and Rescission of Year 2000 Standards for Safety
and Soundness

AGENCIES: The Office of the Comptroller of the Currency, Treasury;
Board of Governors of the Federal Reserve System; Federal Deposit
Insurance Corporation; and Office of Thrift Supervision, Treasury.

ACTION: Joint notice of proposed rule making.

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SUMMARY: The Office of the Comptroller of the Currency, Board of
Governors of the Federal Reserve System, Federal Deposit Insurance
Corporation, and Office of Thrift Supervision, (collectively, the
Agencies) are requesting comment on proposed Guidelines establishing
standards for safeguarding customer information published to implement
sections 501 and 505(b) of the Gramm-Leach-Bliley Act (the G-L-B Act or
Act).
Section 501 of the G-L-B Act requires the Agencies to establish
appropriate standards for the financial institutions subject to their
respective jurisdictions relating to administrative, technical, and
physical safeguards for customer records and information. These
safeguards are intended to: Insure the security and confidentiality of
customer records and information; protect against any anticipated
threats or hazards to the security or integrity of such records; and
protect against unauthorized access to or use of such records or
information that could result in substantial harm or inconvenience to
any customer. The Agencies are to implement these standards in the same
manner, to the extent practicable, as standards prescribed pursuant to
section 39(a) of the Federal Deposit Insurance Act (FDI Act). The
proposed Guidelines implement the requirements of the G-L-B Act.
The Agencies previously issued guidelines establishing Year 2000
safety and soundness standards for insured depository institutions
pursuant to section 39 of the FDI Act. Since the events for which these
guidelines were issued have passed, the Agencies have concluded that
the guidelines are no longer necessary and propose to rescind the
guidelines as part of this rulemaking.

DATES: Comments must be received not later than August 25, 2000.

ADDRESSES: Comments should be directed to: Office of the Comptroller of
the Currency (OCC): Communications Division, Office of the Comptroller
of the Currency, 250 E Street, SW., Third Floor, Washington, DC 20219,
Attention: Docket No. 00-13; Fax number (202) 874-5274 or Internet
address: regs.comments@occ.treas.gov. Comments may be inspected and
photocopied at the OCC's Public Reference Room, 250 E Street, SW.,
Washington, D.C., between 9:00 a.m. and 5:00 p.m. on business days. You
can make an appointment to inspect the comments by calling (202) 874-
5043.
Board of Governors of the Federal Reserve System (Board): Comments,
which should refer to Docket No. R-1073, may be mailed to Ms. Jennifer
J. Johnson, Secretary, Board of Governors of the Federal Reserve
System, 20th and C Streets, NW, Washington, DC 20551 or mailed
electronically to regs.comments@federalreserve.gov. Comments addressed
to Ms. Johnson also may be delivered to the Board's mail room between
8:45 a.m. and 5:15 p.m. and to the security control room outside of
those hours. Both the mail room and the security control room are
accessible from the courtyard entrance on 20th Street between
Constitution Avenue and C Street, NW. Comments may be inspected in Room
MP-500 between 9 a.m. and 5 p.m., pursuant to Sec. 261.12, except as
provided in Sec. 261.14, of the Board's Rules Regarding the
Availability of Information, 12 CFR 261.12 and 261.14.
Federal Deposit Insurance Corporation (FDIC): Send written comments
to Robert E. Feldman, Executive Secretary, Attention: Comments/OES,
Federal Deposit Insurance Corporation, 550 17th Street, NW.,
Washington, DC 20429. Comments also may be mailed electronically to
comments@fdic.gov. Comments may be hand delivered to the guard station
at the rear of the 17th Street building (located on F Street) on
business days between 7 a.m. and 5 p.m.; Fax number (202) 898-3838.
Comments may be inspected and photocopied in the FDIC Public
Information Center, Room 100, 801 17th Street, NW., Washington, DC
20429, between 9 a.m. and 5:00 p.m. on business days.
Office of Thrift Supervision (OTS): Send comments to Manager,
Dissemination Branch, Information Management & Services Division,
Office of Thrift Supervision, 1700 G Street, NW., lower level from 9:00
a.m. to 5:00 p.m. on business days. Send facsimile transmissions to Fax
number (202) 906-7755 or (202) 906-6956 (if the comment is over 25
pages). Send email to public.info@ots.treas.gov and include your name
and telephone number. Interested persons may inspect comments at 1700 G
Street, NW., from 9 a.m. until 4 p.m. on Tuesdays and Thursdays.

FOR FURTHER INFORMATION CONTACT:
OCC: Mark Tenhundfeld, Assistant Director, Legislative and
Regulatory Activities Division, (202) 874-5090; John Carlson, Acting
Deputy Director for Bank Technology, (202) 874-5013; Deborah Katz,
Senior Attorney, Legislative and Regulatory Activities Division, (202)
874-5090; or Jeffery Abrahamson, Attorney, Legislative and Regulatory
Activities Division, (202) 874-5090.
Board: Heidi Richards, Manager, Division of Banking Supervision and
Regulation, (202) 452-2598; or Stephanie Martin, Managing Senior
Counsel, Legal Division, (202) 452-3198.
For the hearing impaired only, contact Janice Simms,
Telecommunication Device for the Deaf (TDD) (202) 452-3544, Board of
Governors of the Federal Reserve System, 20th and C Streets, NW.,
Washington, DC 20551.
FDIC: Thomas J. Tuzinski, Review Examiner, Division of Supervision,
(202) 898-6748; Jeffrey M. Kopchik, Senior Policy Analyst, Division of
Supervision, (202) 898-3872; or Robert A. Patrick, Counsel, Legal
Division, (202) 898-3757.
OTS: Paul R. Reymann, Senior Project Manager, Technology Risk
Management, (202) 906-5645; or Christine Harrington, Counsel, Banking
and Finance,

[[Page 39473]]

Regulations and Legislation Division, (202) 906-7957.

SUPPLEMENTARY INFORMATION: The contents of this preamble are listed in
the following outline:

I. Background
II. Section-by-Section Analysis
III. Regulatory Analysis
A. Paperwork Reduction Act
B. Regulatory Flexibility Act
C. Executive Order 12866
D. Unfunded Mandates Act of 1995
IV. Solicitation of Comments on Use of Plain Language

I. Background

On November 12, 1999, President Clinton signed the G-L-B Act (Pub.
L. 106-102) into law. Section 501, entitled Protection of Nonpublic
Personal Information, requires the Agencies and the Securities and
Exchange Commission, the National Credit Union Administration, and the
Federal Trade Commission to establish appropriate standards for the
financial institutions subject to their respective jurisdictions
relating to the administrative, technical, and physical safeguards for
customer records and information. These safeguards are intended to: (1)
Insure the security and confidentiality of customer records and
information; (2) protect against any anticipated threats or hazards to
the security or integrity of such records; and (3) protect against
unauthorized access to or use of such records or information that would
result in substantial harm or inconvenience to any customer.
Section 505(b) of the G-L-B Act provides that these standards are
to be implemented by the Agencies in the same manner, to the extent
practicable, as standards prescribed pursuant to section 39(a) of the
FDI Act.\1\ Section 39(a) of the FDI Act authorizes the Agencies to
establish operational and managerial standards for insured depository
institutions relative to, among other things, internal controls,
information systems, and internal audit systems, as well as such other
operational and managerial standards as the Agencies determine to be
appropriate. These standards may be issued as guidelines or
regulations. While this proposal is in the form of guidelines, the
Agencies solicit comment on whether the final standards should be
issued in the form of guidelines or as regulations.\2\
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\1\ Section 39 applies only to insured depository institutions,
including insured branches of foreign banks. The Guidelines,
however, will also apply to certain uninsured institutions, such as
bank holding companies, certain nonbank subsidiaries of bank holding
companies and insured depository institutions, and uninsured
branches and agencies of foreign banks. See section 501 and 505(b)
of the G-L-B Act.
\2\ The OTS proposes to place its information security
guidelines in Appendix B to 12 CFR part 570, with the provisions
implementing section 39 of the FDI Act. At the same time, the OTS
proposes a regulatory requirement that the institutions the OTS
regulates comply with the proposed guidelines. Because information
security guidelines are similar to physical security procedures, the
OTS proposes including a provision in 12 CFR part 568, which covers
primarily physical security procedures, requiring compliance with
the guidelines in Appendix B to part 570.
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The proposed Guidelines apply to ``nonpublic personal information''
of ``customers'' as those terms are defined in the Agencies' privacy
rules published in accordance with Title V of the G-L-B Act (the
Privacy Rule). See Privacy of Consumer Financial Information, 65 FR
35162 (June 1, 2000).\3\ Under section 503(b)(3) of the G-L-B Act and
the Privacy Rule, financial institutions will be required to disclose
their policies and practices with respect to protecting the
confidentiality, security, and integrity of nonpublic personal
information as part of the initial and annual notices to their
customers. Key components of the proposed Guidelines were derived from
security-related supervisory guidance previously issued by the Agencies
and the Federal Financial Institutions Examination Council (FFIEC).
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\3\ Where the Supplementary Information refers to a section of
the Privacy Rule, it will preface the common section number with
``__'', as each Agency has a different part number.
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The texts of the Agencies' proposed Guidelines are substantively
identical. The Agencies request comment on all aspects of the proposed
Guidelines as well as comment on the specific provisions and issues
highlighted in the section-by-section analysis below. Those commenters
who believe that the proposed Guidelines would impose undue burdens on
financial institutions should identify which parts of the Guidelines
they believe impose excessive burdens and describe the burdens. Those
commenters should also discuss either: (1) Alternative methods that
would accomplish the same purpose; or (2) why the intended purpose is
unnecessary or should be modified.
The Agencies also seek comments on the impact of this proposal on
community banks. The Agencies recognize that community banks operate
with more limited resources than larger institutions and may present a
different risk profile. Thus, in addition to reviewing comments, each
Agency will endeavor to assess the potential impact and burden that the
proposal may impose on community banks during the comment period. The
Agencies also specifically request comment on the impact of this
proposal on community banks' current resources and available personnel
with the requisite expertise. Commenters should discuss whether (1) The
standards are reasonable and realistic for community banks, and (2)
whether the goals of the proposed regulation could be achieved, for
community banks, through an alternative approach. Based on the comments
received, the Agencies will consider whether there is a need to develop
a compliance guide for community banks and other smaller institutions
in conjunction with the final Guidelines.
As proposed, the Guidelines will appear as an appendix to each
Agency's Standards for Safety and Soundness. For the OCC those
regulations appear at 12 CFR part 30; for the Board at 12 CFR part 208;
for the FDIC at 12 CFR part 364; and for the OTS at 12 CFR part 570.
The Board is also amending 12 CFR parts 211 and 225 to apply the
Guidelines to other institutions that it supervises.
The Agencies will apply the rules already in place to require the
submission of a compliance plan in appropriate circumstances. For the
OCC those regulations appear at 12 CFR part 30; for the Board at 12 CFR
part 263; for the FDIC at 12 CFR part 308, subpart R; and for the OTS
at 12 CFR part 570. This proposal makes conforming changes to the
regulatory text of these parts.
Rescission of Year 2000 Standards for Safety and Soundness. The
Agencies previously issued guidelines establishing Year 2000 safety and
soundness standards for insured depository institutions pursuant to
section 39 of the FDI Act. Because the events for which these
guidelines were issued have passed, the Agencies have concluded that
the guidelines are no longer necessary and propose to rescind the
guidelines as part of this rulemaking. These guidelines appear for the
OCC at 12 CFR part 30, appendix B and C; for the Board at 12 CFR part
208, appendix D-2; for the FDIC at 12 CFR part 364, appendix B; and for
the OTS at 12 CFR part 570, appendix B. The Agencies request comment on
whether the rescission of these appendices is appropriate.

II. Section-by-Section Analysis

The discussion that follows applies to each of the Agencies'
proposed Guidelines.

[[Page 39474]]

Appendix __ to Part __--Interagency Guidelines Establishing
Standards for Safeguarding Customer Information

I. Introduction

Proposed paragraph I. sets forth the general purpose of the
proposed Guidelines, which is to provide guidance to each financial
institution in establishing and implementing administrative, technical,
and physical safeguards to protect the security, confidentiality, and
integrity of customer information. This paragraph also sets forth the
statutory authority for the proposed Guidelines, including section
39(a) of the FDI Act (12 U.S.C. 1831p-1) and sections 501 and 505(b) of
the G-L-B Act (15 U.S.C. 6801 and 6805(b) ).

I.A. Scope

Paragraph I.A. describes the scope of the proposed Guidelines. Each
Agency defines specifically those entities within its particular scope
of coverage in this paragraph of the proposed Guidelines. \4\
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\4\ While the OTS generally regulates savings and loan holding
companies under the Home Owners Loan Act (12 U.S.C. 1461 et seq.), a
different Federal functional regulator, a state insurance authority,
or the Federal Trade Commission may establish standards for
safeguarding customer information as to that holding company under
section 505 of the G-L-B Act, depending on the nature of the holding
company's activities.
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I.B. Preservation of Existing Authority

Paragraph I.B. makes clear that in issuing these proposed
Guidelines none of the Agencies is, in any way, limiting its authority
to address any unsafe or unsound practice, violation of law, unsafe or
unsound condition, or other practice, including any condition or
practice related to safeguarding customer information. Any action taken
by any Agency under section 39(a) of the FDI Act and these Guidelines
may be taken independently of, in conjunction with, or in addition to
any other enforcement action available to the Agency.

I.C. Definitions

Paragraph I.C. sets forth the definitions of various terms for
purposes of the proposed Guidelines. \5\
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\5\ In addition to the definitions discussed below, the Board's
guidelines in 12 CFR parts 208 and 225 contain a definition of
``subsidiary,'' which describes the state member bank and bank
holding company subsidiaries that are subject to the Guidelines.
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I.C.1. In General
Paragraph I.C.1. provides that terms used in the proposed
Guidelines have the same meanings as set forth in sections 3 and 39(a)
of the FDI Act (12 U.S.C. 1813 and 1831p-1), except to the extent that
the definition of the term is modified in the proposed Guidelines or
where the context requires otherwise.
I.C.2. Customer Information
Proposed paragraph I.C.2. defines customer information. Customer
information includes any records, data, files, or other information
containing nonpublic personal information, as defined in section
__.3(n) of the Privacy Rule, about a customer. This includes records in
paper, electronic, or any other form that are within the control of a
financial institution or that are maintained by any service provider on
behalf of an institution. Although the G-L-B Act uses both the terms
``records'' and ``information,'' for the sake of simplicity, in the
proposed Guidelines the term ``customer information'' encompasses all
customer records.
Section 501(b) refers to safeguarding the security and
confidentiality of ``customer'' information. The term ``customer'' is
also used in other sections of Title V of the G-L-B Act and has been
defined by the Agencies in the Privacy Rule interpreting these sections
to include those consumers who have a customer relationship with the
institution. This term does not cover business customers, or consumers
who have not established an ongoing relationship with a financial
institution (e.g. those that merely use an institution's ATM or apply
for a loan). See sections __.3(h) and (i) of the Privacy Rule.
The Agencies propose defining ``customer'' for purposes of the
Guidelines consistently with the Privacy Rule. However, the Agencies
have considered whether the scope of the Guidelines should apply to
records regarding all consumers, the institution's consumer and
business clients, or all of an institution's records. The Agencies
solicit comment on whether a broader definition would change the
information security program that an institution would implement, or,
whether, as a practical matter, institutions would respond to the
Guidelines by implementing an information security program for all
types of records under their control rather than segregating
``customer'' records for special treatment.
I.C.3. Customer
Proposed paragraph I.C.3. defines customer. Customer would include
any customer of an institution as defined in section __.3(h) of the
Privacy Rule. A customer is a consumer who has established a continuing
relationship with an institution under which the institution provides
one or more financial products or services to the consumer to be used
primarily for personal, family or household purposes.
I.C.4. Service Provider
Proposed paragraph I.C.4. defines a service provider as any person
or entity that maintains or processes customer information on behalf of
an institution, or is otherwise granted access to customer information
through its provision of services to an institution.
I.C.5. Board of Directors
Proposed paragraph I.C.5. defines board of directors to mean, in
the case of a branch or agency of a foreign bank, the managing official
in charge of the branch or agency. \6\
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\6\ The OTS version of the guidelines does not include this
definition because the OTS does not regulate foreign institutions.
Section I of the OTS guidelines has been renumbered accordingly.
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I.C.6. Customer Information System
Proposed paragraph I.C.6. defines customer information system to be
electronic or physical methods used to access, collect, store, use,
transmit and protect customer information.

II. Standards for Safeguarding Customer Information

II.A. Information Security Program

The proposed Guidelines describe the Agencies' expectations for the
creation, implementation, and maintenance of an information security
program. This program must include administrative, technical, and
physical safeguards appropriate to the size and complexity of the
institution and the nature and scope of its activities. The proposed
Guidelines describe the oversight role of the board of directors in
this process and management's continuing duty to evaluate and report to
the board on the overall status of this program. The four steps in this
process require an institution to: (1) Identify and assess the risks
that may threaten customer information; (2) develop a written plan
containing policies and procedures to manage and control these risks;
(3) implement and test the plan; and (4) adjust the plan on a
continuing basis to account for changes in technology, the sensitivity
of customer information, and internal or external threats to
information security. The proposed Guidelines also set forth an
institution's responsibility for overseeing outsourcing arrangements.

II.B. Objectives

Proposed paragraph II.B. describes the objectives for an
information security program to ensure the security and

[[Page 39475]]

confidentiality of customer information, protect against any
anticipated threats or hazards to the security or integrity of such
information, and protect against unauthorized access to or use of
customer information that could either: (1) Result in substantial harm
or inconvenience to any customer; or (2) present a safety and soundness
risk to the institution. For purposes of the Guidelines, unauthorized
access to or use of customer information does not include access to or
use of customer information with the customer's consent. The Agencies
request comment on whether there are additional or alternative
objectives that should be included in the Guidelines.

III. Develop and Implement Information Security Program

III.A. Involve the Board of Directors and Management

Proposed paragraph III.A. describes the involvement of the board
and management in the development and implementation of an information
security program. The board's responsibilities are to: (1) Approve the
institution's written information security policy and program that
complies with these Guidelines; and (2) oversee efforts to develop,
implement, and maintain an effective information security program,
including the regular review of management reports.
The three responsibilities for management in the development of an
information security program are to: (1) Evaluate the impact on the
institution's security program of changing business arrangements (e.g.
mergers and acquisitions, alliances and joint ventures, outsourcing
arrangements), and changes to customer information systems; (2)
document compliance with these Guidelines; and (3) keep the board
informed of the current status of the institution's information
security program, e.g., report to the board on a regular basis on the
overall status of the information security program, including material
matters related to: Risk assessment; risk management and control
decisions; results of testing; attempted or actual security breaches or
violations and responsive actions taken by management; and any
recommendations for improvements to the information security program.
The Agencies specifically invite comment regarding the appropriate
frequency of reports to the board. Should the Guidelines specify
reporting intervals--monthly, quarterly, annually? How regularly should
management report to the board regarding the institution's information
security program and why are these intervals appropriate? Should the
Guidelines require that the board designate a Corporate Information
Security Officer or other responsible individual who would have the
authority, subject to the board's approval, to develop and administer
the institution's information security program?

III.B. Assess Risk

Proposed paragraph III.B. describes the risk assessment process
that should be developed as part of the information security program in
order to meet the objectives of the Guidelines. First, a financial
institution should identify and assess risks that may threaten the
security, confidentiality, or integrity of customer information,
whether in storage, processing, or transit. The risk assessment should
be made in light of an institution's size, scope of operations, and
technology. Institutions should determine the sensitivity of customer
information to be protected as part of this analysis.
Next, a financial institution should conduct an assessment of the
sufficiency of existing policies, procedures, customer information
systems, and other arrangements intended to control the risks it has
identified. Finally, the financial institution should monitor,
evaluate, and adjust its risk assessment, taking into consideration any
technological or other changes or the sensitivity of the information.

III.C. Manage and Control Risk

Proposed paragraph III.C. describes the elements of a comprehensive
risk management plan designed to control identified risks and to
achieve the overall objective of ensuring the security and
confidentiality of customer information. It identifies the factors an
institution should consider in evaluating the adequacy of its policies
and procedures to effectively manage these risks commensurate with the
sensitivity of the information as well as the complexity and scope of
the institution and its activities. In establishing the policies and
procedures, each institution should consider appropriate:
a. Access rights to customer information;
b. Access controls on customer information systems, including
controls to authenticate and grant access only to authorized
individuals and companies;
c. Access restrictions at locations containing customer
information, such as buildings, computer facilities, and records
storage facilities;
d. Encryption of electronic customer information, including while
in transit or in storage on networks or systems to which unauthorized
individuals may have access;
e. Procedures to confirm that customer information system
modifications are consistent with the institution's information
security program;
f. Dual control procedures, segregation of duties, and employee
background checks for employees with responsibilities for or access to
customer information;
g. Contract provisions and oversight mechanisms to protect the
security of customer information maintained or processed by service
providers;
h. Monitoring systems and procedures to detect actual and attempted
attacks on or intrusions into customer information systems;
i. Response programs that specify actions to be taken when
unauthorized access to customer information systems is suspected or
detected;
j. Protection against destruction of customer information due to
potential physical hazards, such as fire and water damage; and
k. Response programs to preserve the integrity and security of
customer information in the event of computer or other technological
failure, including, where appropriate, reconstructing lost or damaged
customer information.
The Agencies intend that these elements accommodate institutions of
varying sizes, scope of operations, and risk management structures. The
Agencies invite comment on the degree of detail that should be included
in the Guidelines regarding the risk management program, which elements
should be specified in the Guidelines, and any other components of a
risk management program that should be included.
The Guidelines also provide that an institution's information
security program should include a training component designed to teach
employees to recognize and respond to fraudulent attempts to obtain
customer information and, where appropriate, to report any attempts to
regulatory and law enforcement agencies.
The information security program also should include regular
testing of systems to confirm that an institution and its service
providers control identified risks and achieve the objectives to ensure
the security and confidentiality of customer information. The tests
should be verified by an independent third party or staff independent
of those who conducted the test. Tests should be documented.

[[Page 39476]]

The frequency and nature of the testing should be determined by the
risk assessment and adjusted as necessary to reflect changes in the
internal and external conditions. The Agencies request comment on
whether specific types of security tests, such as penetration tests or
intrusion detections tests, should be required.
The Agencies invite comment regarding the appropriate degree of
independence that should be specified in the Guidelines in connection
with the testing of information security systems and the review of test
results. Should the tests or reviews of tests be conducted by persons
who are not employees of the financial institution? If employees may
conduct the testing or may review test results, what measures, if any,
are appropriate to assure their independence?
Finally, the Guidelines describe the need for an ongoing process of
monitoring, evaluation, and adjustment of the information security
program in light of any relevant changes in technology, the sensitivity
of customer information, and internal or external threats to
information security.

III.D. Oversee Outsourcing Arrangements

Proposed paragraph III.D. addresses outsourcing. An institution
should exercise appropriate due diligence in managing and monitoring
its outsourcing arrangements to confirm that its service providers have
implemented an effective information security program to protect
customer information and customer information systems consistent with
these Guidelines.
The Agencies welcome comments on the appropriate treatment of
outsourcing arrangements. For example, are industry best practices
available regarding effective monitoring of service provider security
precautions? Do service providers accommodate requests for specific
contract provisions regarding information security? To the extent that
service providers do not accommodate these requests, how do financial
institutions implement effective information security programs? Should
these Guidelines contain specific contract provisions requiring service
provider performance standards in connection with the security of
customer information?

III.E. Implement the Standards

Proposed paragraph III.E. describes the timing requirements for the
implementation of these standards. Each financial institution is to
take appropriate steps to fully implement an information security
program pursuant to these Guidelines by July 1, 2001.

III. Regulatory Analysis

A. Paperwork Reduction Act

FDIC: The FDIC has determined that the proposed rule does not
contain any information collections as defined by the Paperwork
Reduction Act (44 U.S.C. 3501, et seq.).

B. Regulatory Flexibility Act

OCC: The Regulatory Flexibility Act (5 U.S.C. 601-612) (RFA)
requires an agency to either provide an Initial Regulatory Flexibility
Analysis with a proposed rule or certify that the proposed rule will
not have a significant economic impact on a substantial number of small
entities (defined for purposes of the RFA to include banks with less
than $ 100 million in assets).

A. Reasons for Proposed Rule

The proposed Guidelines implement section 501(b) of the G-L-B Act.
Section 501(b) requires the OCC to publish standards for financial
institutions subject to its jurisdiction relating to administrative,
technical, and physical standards to: (1) Insure the security and
confidentiality of customer records and information; (2) protect
against any anticipated threats or hazards to the security or integrity
of such records; and (3) protect against unauthorized access to or use
of such records or information which could result in substantial harm
or inconvenience to any customer.
The OCC does not expect that this rule, if adopted, would have the
threshold impact on small entities. The rule would adopt guidelines
that are to be implemented by each institution within the OCC's primary
jurisdiction in a way that is appropriate for that institution. Thus,
the burden stemming from this rule is likely to be less on small
institutions. Moreover, institutions regulated by the OCC, regardless
of size, likely already have in place certain policies and procedures
that would satisfy at least some of the guidelines. However, the OCC
invites comment on the burden that likely will result on small
institutions from this rulemaking, and has prepared the following
analysis.

B. Statement of Objectives and Legal Basis

The objectives of the proposed Guidelines are described in the
Supplementary Information section. The legal bases for the proposed
rule are 12 U.S.C. 93a, 1818, 1831p-1, and 3102(b), and 15 U.S.C. 6801
and 6805(b)(1).

C. Description of Small Entities to Which the Rule Will Apply

The proposed rule would apply to all national banks, Federal
branches and Federal agencies of foreign banks, and any subsidiaries of
such entities with assets under $100 million.

D. Projected Reporting, Recordkeeping and Other Compliance Requirements

The OCC does not believe that the proposed rule imposes any
reporting or any specific recordkeeping requirements within the meaning
of the RFA. The proposed rule requires all covered institutions to
develop an information security program to safeguard customer
information. An institution must assess risks to customer information,
establish policies, procedures and training to control risks, test the
program's effectiveness, and manage and monitor its service providers.
These requirements will apply to all institutions subject to the OCC's
jurisdiction, regardless of their size.
Because the information security program described in the proposed
Guidelines reflects existing supervisory guidance already issued by the
OCC and the FFIEC, as well as sound business practices, the OCC
believes that most institutions already have such a program in place.
Accordingly, the OCC believes that most covered institutions will
already have the expertise to develop, implement, and maintain the
program, including the skills of computer security professionals and
lawyers. However, some institutions may need to formalize or enhance
their information security programs. The OCC is concerned about the
potential impact of the proposed Guidelines on community banks and will
be reviewing current information security practices at smaller
institutions. The OCC invites comment on the costs of establishing and
operating an information security program.

E. Identification of Duplicative, Overlapping, or Conflicting Federal
Rules

The OCC is unable to identify any statutes or rules which would
overlap or conflict with the requirement to develop and implement an
information security program. The OCC seeks comment and information
about any such statutes or rules, as well as any other state, local, or
industry rules or policies that require a covered institution to
implement business practices that would comply with the requirements of
the proposed rule.

[[Page 39477]]

F. Discussion of Significant Alternatives

The G-L-B Act requires that the Agencies issue standards to
safeguard customer information. However, the G-L-B Act also states that
the standards should be implemented in the same manner, to the extent
practicable, as standards issued under section 39(a) of the FDI Act.
Therefore, the standards have been issued as Guidelines and in a form
that resembles all of the other standards prescribed by the Agencies
thus far under section 39(a).
In addition, the G-L-B Act requires that standards be developed for
all institutions, without exception. Therefore, the proposed Guidelines
apply to institutions of all sizes, including those with assets of $100
million or less. However, the standards in the proposed Guidelines are
flexible, so that each institution may develop an information security
program tailored to its size and the nature of its operations. The OCC
welcomes comment on any significant alternatives, consistent with the
G-L-B Act, that would minimize the impact on small entities.
Board: The Regulatory Flexibility Act (5 U.S.C. 601-612) (RFA)
requires an agency either to publish an initial regulatory flexibility
analysis with a proposed rule or certify that the proposed rule would
not have a significant economic impact on a substantial number of small
entities. The Board cannot at this time determine whether the proposed
Guidelines would have significant economic impact on a substantial
number of small entities as defined by the RFA. Therefore, pursuant to
subsections 603(b) and (c) of the RFA, the Board provides the following
initial regulatory flexibility analysis.

A. Reasons for Proposed Rule

The Board is requesting comment on the proposed interagency
Guidelines published pursuant to section 501 of the G-L-B Act. Section
501 requires the Agencies to publish standards for financial
institutions relating to administrative, technical, and physical
standards to: (1) Insure the security and confidentiality of customer
records and information; (2) protect against any anticipated threats or
hazards to the security or integrity of such records; and (3) protect
against unauthorized access to or use of such records or information
which could result in substantial harm or inconvenience to any
customer.

B. Statement of Objectives and Legal Basis

The objectives of the proposed Guidelines are described in the
Supplementary Information section above. The legal basis for the
proposed Guidelines is the G-L-B Act, sections 501 and 505 (15 U.S.C.
6801 and 6805).

C. Description/Estimate of Small Entities to Which the Rule Applies

The proposed Guidelines would apply to approximately 9,500
institutions, including state member banks and certain of their
subsidiaries, bank holding companies and certain of their subsidiaries,
state-licensed uninsured branches and agencies of foreign banks, and
Edge and agreement corporations. The Board estimates that over 4,500 of
the covered institutions are small institutions with assets less than
$100 million.

D. Projected Reporting, Recordkeeping and Other Compliance Requirements

The G-L-B Act and the proposed Guidelines require a covered
institution to develop an information security program to safeguard
customer information. The Guidelines will apply to all covered
institutions regardless of size. Development of an information security
program involves assessing risks to customer information, establishing
policies, procedures, and training to control risks, testing the
program's effectiveness, and managing and monitoring service providers.
A covered institution may require professional skills to develop an
information security program, including the skills of computer security
professionals and lawyers.
The Board believes that the establishment of information security
programs is a sound business practice for the covered institutions that
is already addressed by existing supervisory procedures. Although some
institutions may need to establish or enhance information security
programs to comply with the proposed Guidelines, the cost of doing so
is not known. Neverthless, the Board is concerned about the potential
impact on community banks and will be reviewing current information
security practices at smaller institutions during the comment period.
The Board seeks any information or comment on the costs of establishing
information security programs as detailed in the proposed Guidelines,
particularly for smaller institutions. The Board welcomes comment on
the appropriate level of detail and degree of flexibility in the
proposed Guidelines and on the potential cost of particular provisions
in the proposed Guidelines.
The Board does not believe that there are information collection
requirements imposed by the proposed Guidelines.

E. Identification of Duplicative, Overlapping, or Conflicting Federal
Rules

The Board is unable to identify any statutes or rules which would
overlap or conflict with the requirement to develop and implement an
information security program. The Board seeks comment and information
about any such statutes or rules, as well as any other state, local, or
industry rules or policies that require a covered institution to
implement business practices that would overlap or conflict with the
requirements of the proposed Guidelines.

F. Discussion of Significant Alternatives

The proposed Guidelines attempt to clarify the statutory
requirements for all covered entities, including small entities. The
proposed Guidelines are intended to provide substantial flexibility so
that any institution, regardless of size, may adopt an information
security program tailored to its individual needs. Neverthless, the
Board is concerned about the potential impact on community banks and
will be reviewing current information security practices at smaller
institutions during the comment period. The Board seeks comment on
elements that would be most useful in a Compliance Guide to be issued
in conjunction with the final Guidelines. In addition, the Board
welcomes comment on any significant alternatives to the proposed
Guidelines that would provide adequate guidance regarding expectations
for compliance with the G-L-B Act. The Board seeks any information or
comment on cost-effective, sound information security programs and
practices implemented by financial institutions, including community
banks.
FDIC: The Regulatory Flexibility Act (5 U.S.C. 601-612) (RFA)
requires an agency to publish an initial regulatory flexibility
analysis with a proposed rule whenever the agency is required to
publish a general notice of proposed rulemaking for a proposed rule,
except to the extent provided in the RFA. Pursuant to section 603 of
the RFA, the FDIC provides the following initial regulatory flexibility
analysis.

A. Reasons for Proposed Rule

The FDIC is requesting comment on the proposed interagency
Guidelines published pursuant to section 501 of the G-L-B Act. Section
501 requires the Agencies to publish standards for financial
institutions relating to administrative, technical, and physical
standards to: (1) Insure the security and confidentiality of customer
records and information; (2) protect against any

[[Page 39478]]

anticipated threats or hazards to the security or integrity of such
records; and (3) protect against unauthorized access to or use of such
records or information which could result in substantial harm or
inconvenience to any customer. The proposed standards do not represent
any change in the policies of the FDIC; rather they implement the G-L-B
Act requirement to provide appropriate standards relating to the
security and confidentiality of customer records. The FDIC requests
comment on whether small entities would be required to amend their
operations in order to comply with the proposed standards and the costs
for such compliance.

B. Statement of Objectives and Legal Basis

The SUPPLEMENTARY INFORMATION section above contains this
information. The legal basis for the proposed rule is the G-L-B Act.

C. Description /Estimate of Small Entities to Which the Rule Applies

The proposed Guidelines would apply to all FDIC-insured state
nonmember banks, approximately 3,700 of which are small entities as
defined by the RFA.

D. Projected Reporting, Recordkeeping and Other Compliance Requirements

The FDIC does not believe that there are new reporting or
recordkeeping requirements imposed by the proposed rule as defined by
the Regulatory Flexibility Act (5 U.S.C. 603). Other compliance
requirements of the proposed guidelines are applicable to all financial
institutions subject to the jurisdiction of the FDIC and are discussed
in the SUPPLEMENTARY INFORMATION section above. The G-L-B Act and the
proposed Guidelines require all financial institutions subject to the
jurisdiction of the FDIC to develop an information security program to
safeguard customer information. The Guidelines will apply to all such
covered institutions regardless of size. Development of an information
security program involves assessing risks to customer information,
establishing policies, procedures, and training to control risks,
testing the program's effectiveness, and managing and monitoring
service providers. A covered institution may require professional
skills to develop an information security program, including the skills
of computer security professionals and lawyers.
The FDIC believes that the establishment of information security
programs is a sound business practice for the covered institutions that
is already addressed by existing supervisory procedures. Although some
institutions may need to enhance information security programs, the
cost of doing so is not known. The FDIC seeks any information or
comment on the costs of establishing information security programs.

E. Identification of Duplicative, Overlapping, or Conflicting Federal
Rules

The FDIC is unable to identify any statutes or rules that would
overlap or conflict with the requirement to develop and implement an
information security program. The FDIC seeks comment and information
about any such statutes or rules, as well as any other state, local, or
industry rules or policies that require a financial institution subject
to its jurisdiction to implement business practices that would comply
with the requirements of the proposed Guidelines.

F. Discussion of Significant Alternatives

As previously noted, the G-L-B Act requires the FDIC to establish
appropriate standards for financial institutions under its jurisdiction
relating to the security and confidentiality of customer records. These
proposed Guidelines attempt to clarify the statutory requirements for
all covered entities, including small entities. These proposed
Guidelines also provide substantial flexibility so that any
institution, regardless of size, may adopt an information security
program tailored to its individual needs. The FDIC welcomes comment on
any significant alternatives, consistent with the G-L-B Act that would
minimize the impact on small entities.
OTS: The Regulatory Flexibility Act (5 U.S.C. 601-612) (RFA)
requires OTS to publish an initial regulatory flexibility analysis with
this proposed rule unless OTS can certify that the proposed rule would
not have a significant economic impact on a substantial number of small
entities. Because OTS cannot at this time determine what impact this
proposal would have on small entities, OTS provides the following
initial regulatory flexibility analysis.

A. Reasons for Proposed Action

OTS makes this proposal pursuant to section 501 of the G-L-B Act.
Section 501 requires OTS to publish standards for the thrift industry
relating to administrative, technical, and physical safeguards to: (1)
Insure the security and confidentiality of customer records and
information; (2) protect against any anticipated threats or hazards to
the security or integrity of such records; and (3) protect against
unauthorized access to or use of such records or information which
could result in substantial harm or inconvenience to any customer.

B. Objectives of and Legal Basis for Proposal

The SUPPLEMENTARY INFORMATION section above contains this
information. The legal bases for the proposed action are: section 501
of the G-L-B Act; section 39 of the FDIA; and sections 2, 4, and 5 of
the Home Owners' Loan Act (12 U.S.C. 1462, 1463, and 1464).

C. Description of Entities to Which Proposal Would Apply

This proposal would apply to all savings associations whose
deposits are FDIC insured, and subsidiaries of such savings
associations, except subsidiaries that are brokers, dealers, persons
providing insurance, investment companies, and investment advisers. \7\
There are approximately 487 such small savings associations,
approximately 97 of which have subsidiaries.
---------------------------------------------------------------------------

\7\ For purposes of the Regulatory Flexibility Act, a small
savings association is one with less that $100 million in assets. 13
CFR 121.201 (Division H).
---------------------------------------------------------------------------

D. Projected Reporting, Recordkeeping, and Other Compliance
Requirements; Skills Required

The proposed rule does not contain any specific reporting
requirements. However, it would require institutions to maintain
certain records documenting compliance with the proposed rule, as
detailed more specifically above.
The statute and the proposed rule require a covered institution to
develop an information security program to safeguard customer
information. Developing such a program involves assessing risks to
customer information, establishing policies, procedures, and training
to control risks, testing the program's effectiveness, and managing and
monitoring service providers. OTS believes that establishing an
information security program is a sound business practice for covered
institutions. However, some institutions may need to establish or
enhance information security programs. The cost of doing so is unknown.
OTS seeks information and comment on the costs of establishing and
operating information security programs.
Compliance with the proposed rule would require professional
skills, especially skills of computer hardware and software
professionals. Professional skills would be necessary to assess
information security needs, design and

[[Page 39479]]

implement an information security program, and to monitor service
providers. The particular skills needed will depend on the nature of
each institution's customer information systems. Institutions with
sophisticated and extensive computerization would need far more skills
to comply with the proposed rules than would institutions with little
computerization. As a result, small entities are likely to have less
burdensome compliance needs than large entities.

E. Significant Alternatives

The G-L-B Act requires OTS to establish standards for information
security standards, but does not mandate the specific form that those
standards must take. OTS has considered different alternatives for
these standards, considering the burden on small institutions. OTS
considered exempting small institutions entirely from the requirement
to implement any information security standards. However, OTS does not
believe that Congress has authorized OTS to exempt small institutions.
Section 501(b) of the G-L-B Act requires OTS to establish standards for
the institutions within OTS's jurisdiction, without regard to the
institution's size.
OTS has also considered an alternative of publishing standards
using language the same, or nearly the same, as that in section 501(b)
of the G-L-B Act. The statutory language is broad and general. This
alternative would give institutions maximum flexibility in implementing
information security protections. It would also ensure that
institutions would not be at a competitive disadvantage with other
types of financial institutions not subject to the Agencies'
information security standards. This alternative has disadvantages,
however. Because the statutory language is very general, this
alternative would not give institutions information about what risks
need to be addressed or what types of protections are appropriate.
Small institutions in particular may need guidance in this area. OTS
welcomes comments on whether the proposed guidelines have too much or
too little detail. How would changing the level of detail affect
institutions' security practices?
OTS has proposed guidelines that would describe appropriate steps
institutions must take to ensure the security of their customer
information. While describing appropriate steps, OTS proposes flexible
guidelines to let each institution design individual information
standards appropriate for the institution's particular circumstances.
OTS is considering whether to adopt the proposed information
security standards as guidance or as a regulation. OTS solicits
comments on whether the regulatory burden on small entities would
differ depending on the form of the standards. If so, how and to what
extent?
OTS welcomes comments on the appropriateness of its approach, and
on any other alternatives that would satisfy the objectives of this
proposal.

F. Federal Rules That Duplicate, Overlap, or Conflict With the Proposal

OTS is unaware of any statutes or rules that would overlap or
conflict with the requirement to develop and implement an information
security program. OTS seeks comment and information about any such
statutes or rules, as well as other rules or policies that require
covered institutions to implement business practices that would comply
with the proposed guidelines.

C. Executive Order 12866

OCC: The Comptroller of the Currency has determined that this
proposed rule, if adopted as a final rule, does not constitute a
``significant regulatory action'' for the purposes of Executive Order
12866. The OCC issued the proposed Guidelines in accordance with the
requirements of Sections 501 and 505(b) of the G-L-B Act and not under
its own authority. The standards established by the Guidelines reflect
good business practices and guidance previously issued by the OCC and
the FFIEC. Accordingly, the OCC believes that most institutions already
have information security programs in place.
Nevertheless, the OCC acknowledges that the proposed Guidelines may
impose costs on some institutions by requiring them to formalize or
enhance their existing information security programs. Therefore, the
OCC invites institutions and the public to provide any cost estimates
and related data that they think would be useful to the agency in
evaluating the overall costs of the proposed Guidelines. The OCC will
review any comments and cost data provided carefully and will revisit
the cost aspects of the proposed Guidelines in developing the final
rule.
OTS: OTS has determined that this proposed rule, if adopted as a
final rule, would not constitute a ``significant regulatory action''
for the purposes of Executive Order 12866. OTS issued the proposed
guidelines as required by sections 501 and 505(b) of the G-L-B Act and
not under its own authority. The guidelines reflect good business
practices that many institutions already follow. Further, OTS believes
that any costs of complying with the guidelines would be below the
thresholds prescribed in the Executive Order. Nevertheless, OTS
acknowledges that the proposed guidelines may impose costs on some
institutions by requiring them to formalize or enhance their existing
information security programs. Therefore, OTS invites institutions and
the public to provide any cost estimates and related data that they
think would be useful to the agency in evaluating the overall costs of
the proposed guidelines. OTS will carefully review any comments and
cost data provided and will revisit the cost aspects of the proposed
guidelines in developing the final rule.

D. Unfunded Mandates Act of 1995

OCC: Section 202 of the Unfunded Mandates Reform Act of 1995, 2
U.S.C. 1532 (Unfunded Mandates Act), requires that an agency prepare a
budgetary impact statement before promulgating any rule likely to
result in a federal mandate that may result in the expenditure by
state, local, and tribal governments, in the aggregate, or by the
private sector, of $100 million or more in any one year. If a budgetary
impact statement is required, section 205 of the Unfunded Mandates Act
also requires the agency to identify and consider a reasonable number
of regulatory alternatives before promulgating the rule. However, an
agency is not required to assess the effects of its regulatory actions
on the private sector to the extent that such regulations incorporate
requirements specifically set forth in law. 2 U.S.C. 1531.
The OCC believes that most institutions have already established an
information security program because it is a sound business practice
that also has been addressed in existing supervisory guidance.
Therefore, the OCC has determined that this proposed rule is unlikely
to result in expenditures by state, local, and tribal governments, in
the aggregate, or by the private sector, of $100 million or more in any
one year. Accordingly, the OCC has not prepared a budgetary impact
statement or specifically addressed the regulatory alternatives
considered.
OTS: Section 202 of the Unfunded Mandates Act requires that an
agency prepare a budgetary impact statement before promulgating any
rule likely to result in a federal mandate that may result in the
expenditure by state, local, and tribal governments, in the aggregate,
or by the private sector, of $100 million or more in any one year. If a
budgetary impact statement is required, section 205 of the Unfunded
Mandates Act also

[[Page 39480]]

requires the agency to identify and consider a reasonable number of
regulatory alternatives before promulgating the rule. However, an
agency is not required to assess the effects of its regulatory actions
on the private sector to the extent that such regulations incorporate
requirements specifically set forth in law. 2 U.S.C. 1531.
OTS has determined that this proposed rule is unlikely to result in
expenditures by state, local, and tribal governments, in the aggregate,
or by the private sector, of $100 million or more in any one year.
Accordingly, the OTS has not prepared a budgetary impact statement or
specifically addressed the regulatory alternatives, except as described
in the OTS's initial regulatory flexibility analysis earlier in this
preamble.

IV. Solicitation of Comments on Use of Plain Language

Section 722 of the G-L-B Act requires the federal banking agencies
to use plain language in all proposed and final rules published after
January 1, 2000. We invite your comments on how to make this proposal
easier to understand. For example:
<bullet> Have we organized the material to suit your needs? If not,
how could this material be better organized?
<bullet> Are the requirements in the Guidelines clearly stated? If
not, how could the Guidelines be more clearly stated?
<bullet> Do the Guidelines contain technical language or jargon
that is not clear? If so, which language requires clarification?
<bullet> Would a different format (grouping and order of sections,
use of headings, paragraphing) make the Guidelines easier to
understand? If so, what changes to the format would make the Guidelines
easier to understand?
<bullet> Would more, but shorter, sections be better? If so which
sections should be changed?
<bullet> What else could we do to make the Guidelines easier to
understand?

List of Subjects

12 CFR Part 30

Banks, banking, Consumer protection, National banks, Privacy,
Reporting and recordkeeping requirements.

12 CFR Part 208

Banks, banking, Consumer protection, Federal Reserve System,
Foreign banking, Holding companies, Information, Privacy, Reporting and
recordkeeping requirements.

12 CFR Part 211

Exports, Federal Reserve System, Foreign banking, Holding
companies, Investments, Privacy, Reporting and recordkeeping
requirements.

12 CFR Part 225

Administrative practice and procedure, Banks, banking, Federal
Reserve System, Holding companies, Privacy, Reporting and recordkeeping
requirements, securities.

12 CFR Part 263

Administrative practice and procedure, Claims, Crime, Equal access
in justice, Federal Reserve System, Lawyers, Penalties.

12 CFR Part 308

Administrative practice and procedure, Banks, banking, Claims,
Crime, Equal access of justice, Lawyers, Penalties, State nonmember
banks.

12 CFR Part 364

Administrative practice and procedure, Bank deposit insurance,
Banks, banking, Reporting and recordkeeping requirements, Safety and
soundness.

12 CFR Part 568

Reporting and recordkeeping requirements, Savings associations,
Security measures.

12 CFR Part 570

Consumer protection, Privacy, Savings associations.

Office of the Comptroller of the Currency

12 CFR Chapter I

Authority and Issuance
For the reasons set forth in the joint preamble, part 30 of the
chapter I of title 12 of the Code of Federal Regulations is proposed to
be amended as follows:

PART 30--SAFETY AND SOUNDNESS STANDARDS

1. The authority citation for part 30 is revised to read as
follows:

Authority: 12 U.S.C. 93a, 1818, 1831p-1, 3102(b); 15 U.S.C.
6801, 6805(b)(1).

2. Revise Sec. 30.1 to read as follows:

Sec. 30.1 Scope.

(a) This rule and the standards set forth in appendices A and B to
this part apply to national banks and federal branches of foreign
banks, that are subject to the provisions of section 39 of the Federal
Deposit Insurance Act (section 39) (12 U.S.C. 1831p-1).
(b) The standards set forth in appendix B to this part also apply
to uninsured national banks, federal branches and federal agencies of
foreign banks, and the subsidiaries of any national bank, federal
branch or federal agency of a foreign bank (except brokers, dealers,
persons providing insurance, investment companies and investment
advisers). Violation of these standards may be an unsafe and unsound
practice within the meaning of 12 U.S.C. 1818.
3. In Sec. 30.2, revise the last sentence to read as follows:

Sec. 30.2 Purpose.

* * * The Interagency Guidelines Establishing Standards for Safety
and Soundness are set forth in appendix A to this part, and the
Interagency Guidelines Establishing Standards for Safeguarding Customer
Information are set forth in appendix B to this part.
4. In Sec. 30.3, revise paragraph (a) to read as follows:

Sec. 30.3 Determination and notification of failure to meet safety and
soundness standard.

(a) Determination. The OCC may, based upon an examination,
inspection, or any other information that becomes available to the OCC,
determine that a bank has failed to satisfy the safety and soundness
standards contained in the Interagency Guidelines Establishing
Standards for Safety and Soundness set forth in appendix A to this
part, and the Interagency Guidelines Establishing Standards for
Safeguarding Customer Information set forth in appendix B to this part.
* * * * *
5. Revise Appendix B to part 30 to read as follows:

Appendix B to Part 30--Interagency Guidelines Establishing Standards
For Safeguarding Customer Information

Table of Contents

I. Introduction
A. Scope
B. Preservation of Existing Authority
C. Definitions
II. Standards for Safeguarding Customer Information
A. Information Security Program
B. Objectives
III. Development and Implementation of Customer Information Security
Program
A. Involve the Board of Directors and Management
B. Assess Risk
C. Manage and Control Risk
D. Oversee Outsourcing Arrangements
E. Implement the Standards

I. Introduction

The Interagency Guidelines Establishing Standards for
Safeguarding Customer Information (Guidelines) set forth standards
pursuant to section 39 of the Federal Deposit Insurance Act (section
39, codified at 12

[[Page 39481]]

U.S.C. 1831p-1), and sections 501 and 505(b), codified at 15 U.S.C.
6801 and 6805(b), of the Gramm-Leach-Bliley Act. These Guidelines
address standards for developing and implementing administrative,
technical, and physical safeguards to protect the security,
confidentiality, and integrity of customer information.
A. Scope. The Guidelines apply to customer information
maintained by or on behalf of entities over which the OCC has
authority. Such entities, referred to as ``the bank,'' are national
banks, federal branches and federal agencies of foreign banks, and
any subsidiaries of such entities (except brokers, dealers, persons
providing insurance, investment companies, and investment advisers).
B. Preservation of Existing Authority. Neither section 39 nor
these Guidelines in any way limit the authority of the OCC to
address unsafe or unsound practices, violations of law, unsafe or
unsound conditions, or other practices. The OCC may take action
under section 39 and these Guidelines independently of, in
conjunction with, or in addition to, any other enforcement action
available to the OCC.
C. Definitions. For purposes of the Guidelines, the following
definitions apply:
1. In general. For purposes of the Guidelines, except as
modified in the Guidelines or unless the context otherwise requires,
the terms used have the same meanings as set forth in sections 3 and
39 of the Federal Deposit Insurance Act (12 U.S.C. 1813 and 1831p-
1).
2. Customer information means any records, data, files, or other
information containing nonpublic personal information, as defined in
Sec. 40.3(n) of this chapter, about a customer, whether in paper,
electronic or other form, that are maintained by or on behalf of the
bank.
3. Customer means any customer of the bank as defined in
Sec. 40.3(h) of this chapter.
4. Service provider means any person or entity that maintains or
processes customer information on behalf of the bank, or is
otherwise granted access to customer information through its
provision of services to the bank.
5. Board of directors, in the case of a branch or agency of a
foreign bank means the managing official in charge of the branch or
agency.
6. Customer information systems means the electronic or physical
methods used to access, collect, store, use, transmit and protect
customer information.

II. Standards for Safeguarding Customer Information

A. Information Security Program. Each bank shall implement a
comprehensive information security program that includes
administrative, technical, and physical safeguards appropriate to
the size and complexity of the bank and the nature and scope of its
activities.
B. Objectives. A bank's information security program shall:
1. Ensure the security and confidentiality of customer
information;
2. Protect against any anticipated threats or hazards to the
security or integrity of such information; and
3. Protect against unauthorized access to or use of such
information that could result in substantial harm or inconvenience
to any customer or risk to the safety and soundness of the bank.

III. Development and Implementation of Information Security Program

A. Involve the Board of Directors and Management.
1. The board of directors of each bank shall:
a. Approve the bank's written information security policy and
program that complies with these Guidelines; and
b. Oversee efforts to develop, implement, and maintain an
effective information security program.
2. The bank's management shall develop, implement, and maintain
an effective information security program. In conjunction with its
responsibility to implement the bank's information security program,
management of each bank shall regularly:
a. Evaluate the impact on the bank's security program of
changing business arrangements, such as mergers and acquisitions,
alliances and joint ventures, outsourcing arrangements, and changes
to customer information systems;
b. Document its compliance with these Guidelines; and
c. Report to the board on the overall status of the information
security program, including material matters related to the
following: risk assessment; risk management and control decisions;
results of testing; attempted or actual security breaches or
violations and responsive actions taken by management; and any
recommendations for improvements in the information security
program.
B. Assess Risk. To achieve the objectives of its information
security program, each bank shall:
1. Identify and assess the risks that may threaten the security,
confidentiality, or integrity of customer information systems. As
part of the risk assessment, a bank shall determine the sensitivity
of customer information and the internal or external threats to the
bank's customer information systems.
2. Assess the sufficiency of policies, procedures, customer
information systems, and other arrangements in place to control
risks.
3. Monitor, evaluate, and adjust its risk assessment in light of
any relevant changes to technology, the sensitivity of customer
information, and internal or external threats to information
security.
C. Manage and Control Risk. As part of a comprehensive risk
management plan, each bank shall:
1. Establish written policies and procedures that are adequate
to control the identified risks and achieve the overall objectives
of the bank's information security program. Policies and procedures
shall be commensurate with the sensitivity of the information as
well as the complexity and scope of the bank and its activities. In
establishing the policies and procedures, each bank should consider
appropriate:
a. Access rights to customer information;
b. Access controls on customer information systems, including
controls to authenticate and grant access only to authorized
individuals and companies;
c. Access restrictions at locations containing customer
information, such as buildings, computer facilities, and records
storage facilities;
d. Encryption of electronic customer information, including
while in transit or in storage on networks or systems to which
unauthorized individuals may have access;
e. Procedures to confirm that customer information system
modifications are consistent with the bank's information security
program;
f. Dual control procedures, segregation of duties, and employee
background checks for employees with responsibilities for or access
to customer information;
g. Contract provisions and oversight mechanisms to protect the
security of customer information maintained or processed by service
providers;
h. Monitoring systems and procedures to detect actual and
attempted attacks on or intrusions into customer information
systems;
i. Response programs that specify actions to be taken when
unauthorized access to customer information systems is suspected or
detected;
j. Protection against destruction of customer information due to
potential physical hazards, such as fire and water damage; and
k. Response programs to preserve the integrity and security of
customer information in the event of computer or other technological
failure, including, where appropriate, reconstructing lost or
damaged customer information.
2. Train staff to recognize, respond to, and, where appropriate,
report to regulatory and law enforcement agencies, any unauthorized
or fraudulent attempts to obtain customer information.
3. Regularly test the key controls, systems and procedures of
the information security program to confirm that they control the
risks and achieve the overall objectives of the bank's information
security program. The frequency and nature of such tests should be
determined by the risk assessment, and adjusted as necessary to
reflect changes in internal and external conditions. Tests shall be
conducted, where appropriate, by independent third parties or staff
independent of those that develop or maintain the security programs.
Test results shall be reviewed by independent third parties or staff
independent of those that conducted the test.
4. Monitor, evaluate, and adjust, as appropriate, the
information security program in light of any relevant changes in
technology, the sensitivity of its customer information, and
internal or external threats to information security.
D. Oversee Outsourcing Arrangements. The bank continues to be
responsible for safeguarding customer information even when it gives
a service provider access to that

[[Page 39482]]

information. The bank must exercise appropriate due diligence in
managing and monitoring its outsourcing arrangements to confirm that
its service providers have implemented an effective information
security program to protect customer information and customer
information systems consistent with these Guidelines.
E. Implement the Standards. Each bank is to take appropriate
steps to fully implement an information security program pursuant to
these Guidelines by July 1, 2001.

Dated: June 5, 2000.
John D. Hawke, Jr.,
Comptroller of the Currency.

Federal Reserve System

12 CFR Chapter II

Authority and Issuance
For the reasons set forth in the joint preamble, parts 208, 211,
225, and 263 of chapter II of title 12 of the Code of Federal
Regulations are proposed to be amended as follows:

PART 208--MEMBERSHIP OF STATE BANKING INSTITUTIONS IN THE FEDERAL
RESERVE SYSTEM (REGULATION H)

1. The authority citation for 12 CFR part 208 is revised to read as
follows:

Authority: 12 U.S.C. 24, 36, 92a, 93a, 248(a), 248(c), 321-338a,
371d, 461, 481-486, 601, 611, 1814, 1816, 1818, 1820(d)(9), 1823(j),
1828(o), 1831, 1831o, 1831p-1, 1831r-1, 1835a, 1882, 2901-2907,
3105, 3310, 3331-3351, and 3906-3909; 15 U.S.C. 78b, 78l(b), 78l(g),
78l(i), 78o-4(c)(5), 78q, 78q-1, 78w, 6801, and 6805; 31 U.S.C.
5318; 42 U.S.C. 4012a, 4104a, 4104b, 4106, and 4128.

2. Amend Sec. 208.3 to revise paragraph (d)(1) to read as follows:

Sec. 208.3 Application and conditions for membership in the Federal
Reserve System.

* * * * *
(d) Conditions of membership. (1) Safety and soundness. Each member
bank shall at all times conduct its business and exercise its powers
with due regard to safety and soundness. Each member bank shall comply
with the Interagency Guidelines Establishing Standards for Safety and
Soundness prescribed pursuant to section 39 of the FDI Act (12 U.S.C.
1831p-1), set forth in appendix D-1 to this part, and the Interagency
Guidelines Establishing Standards for Safeguarding Customer Information
prescribed pursuant to sections 501 and 505 of the Gramm-Leach-Bliley
Act (15 U.S.C. 6801 and 6805), set forth in appendix D-2 to this part.
* * * * *
3. Revise appendix D-2 to read as follows:

Appendix D-2 To Part 208--Interagency Guidelines Establishing Standards
For Safeguarding Customer Information

Table of Contents
I. Introduction
A. Scope
B. Preservation of Existing Authority
C. Definitions
II. Standards for Safeguarding Customer Information
A. Information Security Program
B. Objectives
III. Development and Implementation of Customer Information Security
Program
A. Involve the Board of Directors and Management
B. Assess Risk
C. Manage and Control Risk
D. Oversee Outsourcing Arrangements
E. Implement the Standards

I. Introduction

These Interagency Guidelines Establishing Standards for
Safeguarding Customer Information (Guidelines) set forth standards
pursuant to sections 501 and 505 of the Gramm-Leach-Bliley Act (15
U.S.C. 6801 and 6805), in the same manner, to the extent
practicable, as standards prescribed pursuant to section 39 of the
Federal Deposit Insurance Act (12 U.S.C. 1831p-1). These Guidelines
address standards for developing and implementing administrative,
technical, and physical safeguards to protect the security,
confidentiality, and integrity of customer information.
A. Scope. The Guidelines apply to customer information
maintained by or on behalf of state member banks (banks) and their
nonbank subsidiaries, except for brokers, dealers, persons providing
insurance, investment companies, and investment advisors. Pursuant
to Secs. 211.9 and 211.24 of this chapter, these guidelines also
apply to customer information maintained by or on behalf of Edge
corporations, agreement corporations, and uninsured state-licensed
branches or agencies of a foreign bank.
B. Preservation of Existing Authority. Neither section 39 nor
these Guidelines in any way limit the authority of the Board to
address unsafe or unsound practices, violations of law, unsafe or
unsound conditions, or other practices. The Board may take action
under section 39 and these Guidelines independently of, in
conjunction with, or in addition to, any other enforcement action
available to the Board.
C. Definitions. For purposes of the Guidelines, the following
definitions apply:
1. In general. For purposes of the Guidelines, except as
modified in the Guidelines or unless the context otherwise requires,
the terms used have the same meanings as set forth in sections 3 and
39 of the Federal Deposit Insurance Act (12 U.S.C. 1813 and 1831p-
1).
2. Customer information means any records, data, files, or other
information containing nonpublic personal information, as defined in
Sec. 216.3(n) of this chapter, about a customer, whether in paper,
electronic or other form, that are maintained by or on behalf of the
bank.
3. Customer means any customer of the bank as defined in
Sec. 216.3(h) of this chapter.
4. Service provider means any person or entity that maintains or
processes customer information on behalf of the bank, or is
otherwise granted access to customer information through its
provision of services to the bank.
5. Board of directors, in the case of a branch or agency of a
foreign bank means the managing official in charge of the branch or
agency.
6. Customer information systems means the electronic or physical
methods used to access, collect, store, use, transmit and protect
customer information.
7. Subsidiary means any company controlled by a bank, except a
broker, dealer, person providing insurance, investment company,
investment advisor, insured depository institution, or subsidiary of
an insured depository institution.

II. Standards for Safeguarding Customer Information

A. Information Security Program. Each bank shall implement a
comprehensive information security program that includes
administrative, technical, and physical safeguards appropriate to
the size and complexity of the bank and the nature and scope of its
activities. A bank also shall ensure that each of its subsidiaries
is subject to a comprehensive information security program. The bank
may fulfill this requirement either by including a subsidiary within
the scope of the bank's comprehensive information security program
or by causing the subsidiary to implement a separate comprehensive
information security program in accordance with the standards and
procedures in sections II and III of this appendix that apply to
banks.
B. Objectives. A bank's information security program shall:
1. Ensure the security and confidentiality of customer
information;
2. Protect against any anticipated threats or hazards to the
security or integrity of such information; and
3. Protect against unauthorized access to or use of such
information that could result in substantial harm or inconvenience
to any customer or risk to the safety and soundness of the bank.

III. Development and Implementation of Information Security Program

A. Involve the Board of Directors and Management.
1. The board of directors of each bank shall:
a. Approve the bank's written information security policy and
program that complies with these Guidelines; and
b. Oversee efforts to develop, implement, and maintain an
effective information security program.
2. The bank's management shall develop, implement, and maintain
an effective information security program. In conjunction with its
responsibility to implement the bank's information security program,
management of each bank shall regularly:
a. Evaluate the impact on the bank's security program of
changing business arrangements, such as mergers and acquisitions,
alliances and joint ventures,

[[Page 39483]]

outsourcing arrangements, and changes to customer information
systems;
b. Document its compliance with these Guidelines; and
c. Report to the board on the overall status of the information
security program, including material matters related to: risk
assessment; risk management and control decisions; results of
testing; attempted or actual security breaches or violations and
responsive actions taken by management; and any recommendations for
improvements in the information security program.
B. Assess Risk. To achieve the objectives of its information
security program, each bank shall:
1. Identify and assess the risks that may threaten the security,
confidentiality, or integrity of customer information systems. As
part of the risk assessment, a bank shall determine the sensitivity
of customer information and the internal or external threats to the
bank's customer information systems.
2. Assess the sufficiency of policies, procedures, customer
information systems, and other arrangements in place to control
risk.
3. Monitor, evaluate, and adjust its risk assessment in light of
any relevant changes to technology, the sensitivity of customer
information, and internal or external threats to information
security.
C. Manage and Control Risk. As part of a comprehensive risk
management plan, each bank shall:
1. Establish written policies and procedures that are adequate
to control the identified risks and achieve the overall objectives
of the bank's information security program. Policies and procedures
shall be commensurate with the sensitivity of the information as
well as the complexity and scope of the bank and its activities. In
establishing the policies and procedures, each bank should consider
appropriate:
a. Access rights to customer information;
b. Access controls on customer information systems, including
controls to authenticate and grant access only to authorized
individuals and companies;
c. Access restrictions at locations containing customer
information, such as buildings, computer facilities, and records
storage facilities;
d. Encryption of electronic customer information, including
while in transit or in storage on networks or systems to which
unauthorized individuals may have access;
e. Procedures to confirm that customer information system
modifications are consistent with the bank's information security
program;
f. Dual control procedures, segregation of duties, and employee
background checks for employees with responsibilities for or access
to customer information;
g. Contract provisions and oversight mechanisms to protect the
security of customer information maintained or processed by service
providers;
h. Monitoring systems and procedures to detect actual and
attempted attacks on or intrusions into customer information
systems;
i. Response programs that specify actions to be taken when
unauthorized access to customer information systems is suspected or
detected;
j. Protection against destruction of customer information due to
potential physical hazards, such as fire and water damage; and
k. Response programs to preserve the integrity and security of
customer information in the event of computer or other technological
failure, including, where appropriate, reconstructing lost or
damaged customer information.
2. Train staff to recognize, respond to, and, where appropriate,
report to regulatory and law enforcement agencies, any unauthorized
or fraudulent attempts to obtain customer information.
3. Regularly test the key controls, systems and procedures of
the information security program to confirm that they control the
risks and achieve the overall objectives of the bank's information
security program. The frequency and nature of such tests should be
determined by the risk assessment, and adjusted as necessary to
reflect changes in internal and external conditions. Tests shall be
conducted, where appropriate, by independent third parties or staff
independent of those that develop or maintain the security programs.
Test results shall be reviewed by independent third parties or staff
independent of those that conducted the test.
4. Monitor, evaluate, and adjust, as appropriate, the
information security program in light of any relevant changes in
technology, the sensitivity of its customer information, and
internal or external threats to information security.
D. Oversee Outsourcing Arrangements. The bank continues to be
responsible for safeguarding customer information even when it gives
a service provider access to that information. The bank must
exercise appropriate due diligence in managing and monitoring its
outsourcing arrangements to confirm that its service providers have
implemented an effective information security program to protect
customer information and customer information systems consistent
with these Guidelines.
E. Implement the Standards. Each bank is to take appropriate
steps to fully implement an information security program pursuant to
these Guidelines by July 1, 2001.

PART 211--INTERNATIONAL BANKING OPERATIONS (REGULATION K)

4. The authority citation for part 211 is revised to read as
follows:

Authority: 12 U.S.C. 221 et seq., 1818, 1835a, 1841 et seq.,
3101 et seq., and 3901 et seq.; 15 U.S.C. 6801 and 6805.

5. Add new Sec. 211.9 to read as follows:

Sec. 211.9 Protection of customer information.

An Edge or agreement corporation shall comply with the Interagency
Guidelines Establishing Standards for Safeguarding Customer Information
prescribed pursuant to sections 501 and 505 of the Gramm-Leach-Bliley
Act (15 U.S.C. 6801 and 6805), set forth in appendix D-2 to part 208 of
this chapter.
6. In Sec. 211.24, add new paragraph (i) to read as follows:

Sec. 211.24 Approval of offices of foreign banks; procedures for
applications; standards for approval; representative-office activities
and standards for approval; preservation of existing authority; reports
of crimes and suspected crimes; government securities sales practices.

* * * * *
(i) Protection of customer information. An uninsured state-licensed
branch or agency of a foreign bank shall comply with the Interagency
Guidelines Establishing Standards for Safeguarding Customer Information
prescribed pursuant to sections 501 and 505 of the Gramm-Leach-Bliley
Act (15 U.S.C. 6801 and 6805), set forth in appendix D-2 to part 208 of
this chapter.

PART 225--BANK HOLDING COMPANIES AND CHANGE IN BANK CONTROL
(REGULATION Y)

7. The authority citation for part 225 is revised to read as
follows:

Authority: 12 U.S.C. 1817(j)(13), 1818, 1828(o), 1831i, 1831p-1,
1843(c)(8), 1844(b), 1972(1), 3106, 3108, 3310, 3331-3351, 3907, and
3909; 15 U.S.C. 6801 and 6805.

8. In Sec. 225.1, add new paragraph (c)(16) to read as follows:

Sec. 225.1 Authority, purpose, and scope.

* * * * *
(c) * * *
(16) Appendix F contains the Interagency Guidelines Establishing
Standards for Safeguarding Customer Information.
9. In Sec. 225.4, add new paragraph (g) to read as follows:

Sec. 225.4 Corporate practices.

* * * * *
(g) Protection of nonpublic personal information. A bank holding
company, including a bank holding company that is a financial holding
company, shall comply with the Interagency Guidelines Establishing
Standards for Safeguarding Customer Information, as set forth in
appendix F of this part, prescribed pursuant to sections 501 and 505 of
the Gramm-Leach-Bliley Act (15 U.S.C. 6801 and 6805).
10. Add new appendix F to read as follows:

Appendix F To Part 225--Interagency Guidelines Establishing
Standards For Safeguarding Customer Information

Table of Contents

I. Introduction
A. Scope

[[Page 39484]]

B. Preservation of Existing Authority
C. Definitions
II. Standards for Safeguarding Customer Information
A. Information Security Program
B. Objectives
III. Development and Implementation of Customer Information Security
Program
A. Involve the Board of Directors and Management
B. Assess Risk
C. Manage and Control Risk
D. Oversee Outsourcing Arrangements
E. Implement the Standards

I. Introduction

These Interagency Guidelines Establishing Standards for
Safeguarding Customer Information (Guidelines) set forth standards
pursuant to sections 501 and 505 of the Gramm-Leach-Bliley Act (15
U.S.C. 6801 and 6805). These Guidelines address standards for
developing and implementing administrative, technical, and physical
safeguards to protect the security, confidentiality, and integrity of
customer information.
A. Scope. The Guidelines apply to customer information maintained
by or on behalf of bank holding companies and their nonbank
subsidiaries or affiliates (except brokers, dealers, persons providing
insurance, investment companies, and investment advisors), for which
the Board has supervisory authority.
B. Preservation of Existing Authority. These Guidelines do not in
any way limit the authority of the Board to address unsafe or unsound
practices, violations of law, unsafe or unsound conditions, or other
practices. The Board may take action to enforce these Guidelines
independently of, in conjunction with, or in addition to, any other
enforcement action available to the Board.
C. Definitions. For purposes of the Guidelines, the following
definitions apply:
1. In general. For purposes of the Guidelines, except as modified
in the Guidelines or unless the context otherwise requires, the terms
used have the same meanings as set forth in sections 3 and 39 of the
Federal Deposit Insurance Act (12 U.S.C. 1813 and 1831p-1).
2. Customer information means any records, data, files, or other
information containing nonpublic personal information, as defined in
Sec. 216.3(n) of this chapter, about a customer, whether in paper,
electronic or other form, that are maintained by or on behalf of the
bank holding company.
3. Customer means any customer of the bank holding company as
defined in Sec. 216.3(h) of this chapter.
4. Service provider means any person or entity that maintains or
processes customer information on behalf of the bank holding company,
or is otherwise granted access to customer information through its
provision of services to the bank holding company.
5. Board of directors, in the case of a branch or agency of a
foreign bank means the managing official in charge of the branch or
agency.
6. Customer information systems means the electronic or physical
methods used to access, collect, store, use, transmit and protect
customer information.
7. Subsidiary means any company controlled by a bank holding
company, except a broker, dealer, person providing insurance,
investment company, investment advisor, insured depository institution,
or subsidiary of an insured depository institution.

II. Standards for Safeguarding Customer Information

A. Information Security Program. Each bank holding company shall
implement a comprehensive information security program that includes
administrative, technical, and physical safeguards appropriate to the
size and complexity of the bank holding company and the nature and
scope of its activities. A bank holding company also shall ensure that
each of its subsidiaries is subject to a comprehensive information
security program. The bank holding company may fulfill this requirement
either by including a subsidiary within the scope of the bank holding
company's comprehensive information security program or by causing the
subsidiary to implement a separate comprehensive information security
program in accordance with the standards and procedures in sections II
and III of this appendix that apply to bank holding companies.
B. Objectives. A bank holding company's information security
program shall:
1. Ensure the security and confidentiality of customer information;
2. Protect against any anticipated threats or hazards to the
security or integrity of such information; and
3. Protect against unauthorized access to or use of such
information that could result in substantial harm or inconvenience to
any customer or risk to the safety and soundness of the bank holding
company.

III. Development and Implementation of Information Security Program

A. Involve the Board of Directors and Management.
1. The board of directors of each bank holding company shall:
a. Approve the bank holding company's written information security
policy and program that complies with these Guidelines; and
b. Oversee efforts to develop, implement, and maintain an effective
information security program.
2. The bank holding company's management shall develop, implement,
and maintain an effective information security program. In conjunction
with its responsibility to implement the bank holding company's
information security program, management of each bank holding company
shall regularly:
a. Evaluate the impact on the bank holding company's security
program of changing business arrangements, such as mergers and
acquisitions, alliances and joint ventures, outsourcing arrangements,
and changes to customer information systems;
b. Document its compliance with these Guidelines; and
c. Report to the board on the overall status of the information
security program, including material matters related to: risk
assessment; risk management and control decisions; results of testing;
attempted or actual security breaches or violations and responsive
actions taken by management; and any recommendations for improvements
in the information security program.
B. Assess Risk. To achieve the objectives of its information
security program, each bank holding company shall:
1. Identify and assess the risks that may threaten the security,
confidentiality, or integrity of customer information systems. As part
of the risk assessment, a bank holding company shall determine the
sensitivity of customer information and the internal or external
threats to the bank holding company's customer information systems.
2. Assess the sufficiency of policies, procedures, customer
information systems, and other arrangements in place to control risks
identified in section III.B.1 of this appendix.
3. Monitor, evaluate, and adjust its risk assessment in light of
any relevant changes to technology, the sensitivity of customer
information, and internal or external threats to information security.
C. Manage and Control Risk. As part of a comprehensive risk
management plan, each bank holding company shall:

[[Page 39485]]

1. Establish written policies and procedures that are adequate to
control the identified risks and achieve the overall objectives of the
bank holding company's information security program. Policies and
procedures shall be commensurate with the sensitivity of the
information as well as the complexity and scope of the bank holding
company and its activities. In establishing the policies and
procedures, each bank holding company should consider appropriate:
a. Access rights to customer information;
b. Access controls on customer information systems, including
controls to authenticate and grant access only to authorized
individuals and companies;
c. Access restrictions at locations containing customer
information, such as buildings, computer facilities, and records
storage facilities;
d. Encryption of electronic customer information, including while
in transit or in storage on networks or systems to which unauthorized
individuals may have access;
e. Procedures to confirm that customer information system
modifications are consistent with the bank holding company's
information security program;
f. Dual control procedures, segregation of duties, and employee
background checks for employees with responsibilities for or access to
customer information;
g. Contract provisions and oversight mechanisms to protect the
security of customer information maintained or processed by service
providers;
h. Monitoring systems and procedures to detect actual and attempted
attacks on or intrusions into customer information systems;
i. Response programs that specify actions to be taken when
unauthorized access to customer information systems is suspected or
detected;
j. Protection against destruction of customer information due to
potential physical hazards, such as fire and water damage; and
k. Response programs to preserve the integrity and security of
customer information in the event of computer or other technological
failure, including, where appropriate, reconstructing lost or damaged
customer information.
2. Train staff to recognize, respond to, and, where appropriate,
report to regulatory and law enforcement agencies, any unauthorized or
fraudulent attempts to obtain customer information.
3. Regularly test the key controls, systems and procedures of the
information security program to confirm that they control the risks and
achieve the overall objectives of the bank holding company's
information security program. The frequency and nature of such tests
should be determined by the risk assessment, and adjusted as necessary
to reflect changes in internal and external conditions. Tests shall be
conducted, where appropriate, by independent third parties or staff
independent of those that develop or maintain the security programs.
Test results shall be reviewed by independent third parties or staff
independent of those that conducted the test.
4. Monitor, evaluate, and adjust, as appropriate, the information
security program in light of any relevant changes in technology, the
sensitivity of its customer information, and internal or external
threats to information security.
D. Oversee Outsourcing Arrangements. The bank holding company
continues to be responsible for safeguarding customer information even
when it gives a service provider access to that information. The bank
holding company must exercise appropriate due diligence in managing and
monitoring its outsourcing arrangements to confirm that its service
providers have implemented an effective information security program to
protect customer information and customer information systems
consistent with these Guidelines.
E. Implement the Standards. Each bank holding company is to take
appropriate steps to fully implement an information security program
pursuant to these Guidelines by July 1, 2001.

PART 263--RULES OF PRACTICE FOR HEARINGS

11. The authority citation for part 263 is revised to read as
follows:

Authority: 5 U.S.C. 504; 12 U.S.C. 248, 324, 504, 505, 1817(j),
1818, 1828(c), 1831o, 1831p-1, 1847(b), 1847(d), 1884(b),
1972(2)(F), 3105, 3107, 3108, 3907, 3909; 15 U.S.C. 21, 78o-4, 78o-
5, 78u-2, 6801, 6805; and 28 U.S.C. 2461 note.

12. Amend Sec. 263.302 to revise paragraph (a) to read as follows:

Sec. 263.302 Determination and notification of failure to meet safety
and soundness standard and request for compliance plan.

(a) Determination. The Board may, based upon an examination,
inspection, or any other information that becomes available to the
Board, determine that a bank has failed to satisfy the safety and
soundness standards contained in the Interagency Guidelines
Establishing Standards for Safety and Soundness or the Interagency
Guidelines Establishing Standards for Safeguarding Customer
Information, set forth in appendices D-1 and D-2 to part 208 of this
chapter, respectively.
* * * * *

By order of the Board of Governors of the Federal Reserve
System, June 13, 2000.
Jennifer J. Johnson,
Secretary of the Board.

Federal Deposit Insurance Corporation

12 CFR Chapter III

Authority and Issuance
For the reasons set forth in the joint preamble, parts 308 and 364
of chapter III of title 12 of the Code of Federal Regulation are
proposed to be amended as follows:

PART 308--RULES OF PRACTICE AND PROCEDURE

1. The authority citation for part 308 continues to read as
follows:

Authority: 5 U.S.C. 504, 554-557; 12 U.S.C. 93(b), 164, 505,
1815(e), 1817, 1818, 1820, 1828, 1829, 1829b, 1831i, 1831o, 1831p-1,
1832(c), 1884(b), 1972, 3102, 3108(a), 3349, 3909, 4717; 15 U.S.C.
78(h) and (i), 78o-4(c), 78o-5, 78q-1, 78s, 78u, 78u-2, 78u-3 and
78w; 28 U.S.C. 2461 note; 31 U.S.C. 330, 5321; 42 U.S.C. 4012a; sec.
31001(s), Pub. L. 104-134, 110 Stat. 1321-358.

1. Amend Sec. 308.302 to revise paragraph (a) to read as follows:

Sec. 308.302 Determination and notification of failure to meet a
safety and soundness standard and request for compliance plan.

(a) Determination. The FDIC may, based upon an examination,
inspection, or any other information that becomes available to the
FDIC, determine that a bank has failed to satisfy the safety and
soundness standards set out in part 364 of this chapter and in the
Interagency Guidelines Establishing Standards for Safety and Soundness
in appendix A and the Interagency Guidelines Establishing Standards for
Safeguarding Customer Information in appendix B to part 364 of this
chapter.
* * * * *

PART 364--STANDARDS FOR SAFETY AND SOUNDNESS

2. The authority citation for part 364 is revised to read as
follows:

Authority: 12 U.S.C. 1818 (Tenth), 1831p-1; 15 U.S.C. 6801(b),
6805(b)(1).

3. Amend Sec. 364.101 to revise paragraph (b) to read as follows:

Sec. 364.101 Standards for safety and soundness.

* * * * *

[[Page 39486]]

(b) Interagency Guidelines Establishing Standards for Safeguarding
Customer Information. The Interagency Guidelines Establishing Standards
for Safeguarding Customer Information prescribed pursuant to section 39
of the Federal Deposit Insurance Act (12 U.S.C. 1831p-1) and sections
501 and 505(b) of the Gramm-Leach-Bliley Act (15 U.S.C. 6801, 6805(b)),
as set forth in appendix B to this part, apply to all insured state
nonmember banks, insured state licensed branches of foreign banks, and
any subsidiaries of such entities (except brokers, dealers, persons
providing insurance, investment companies, and investment advisers).
4. Revise Appendix B to Part 364 to read as follows:

Appendix B to Part 364--Interagency Guidelines Establishing Standards
for Safeguarding Customer Information

Table of Contents

I. Introduction
A. Scope
B. Preservation of Existing Authority
C. Definitions
II. Standards for Safeguarding Customer Information
A. Information Security Program
B. Objectives
III. Development and Implementation of Customer Information Security
Program
A. Involve the Board of Directors and Management
B. Assess Risk
C. Manage and Control Risk
D. Oversee Outsourcing Arrangements
E. Implement the Standards

I. Introduction

The Interagency Guidelines Establishing Standards for
Safeguarding Customer Information (Guidelines) set forth standards
pursuant to section 39 of the Federal Deposit Insurance Act (section
39, codified at 12 U.S.C. 1831p-1), and sections 501 and 505(b),
codified at 15 U.S.C. 6801 and 6805(b), of the Gramm-Leach-Bliley
Act. These Guidelines address standards for developing and
implementing administrative, technical, and physical safeguards to
protect the security, confidentiality, and integrity of customer
information.
A. Scope. The Guidelines apply to customer information
maintained by or on behalf of entities for which the Federal Deposit
Insurance Corporation (FDIC) has authority. Such entities are
referred to in this appendix as ``the bank.'' These are banks
insured by the FDIC (other than members of the Federal Reserve
System), insured state branches of foreign banks, and any
subsidiaries of such entities (except brokers, dealers, persons
providing insurance, investment companies, and investment advisers).
B. Preservation of Existing Authority. Neither section 39 nor
these Guidelines in any way limit the authority of the FDIC to
address unsafe or unsound practices, violations of law, unsafe or
unsound conditions, or other practices. The FDIC may take action
under section 39 and these Guidelines independently of, in
conjunction with, or in addition to, any other enforcement action
available to the FDIC.
C. Definitions. For purposes of the Guidelines, the following
definitions apply:
1. In general. For purposes of the Guidelines, except as
modified in the Guidelines or unless the context otherwise requires,
the terms used have the same meanings as set forth in sections 3 and
39 of the Federal Deposit Insurance Act (12 U.S.C. 1813 and 1831p-
1).
2. Customer information means any records, data, files, or other
information containing nonpublic personal information, as defined in
Sec. 332.3(n) of this chapter (the Privacy Rule), about a customer,
whether in paper, electronic or other form, that are maintained by
or on behalf of the bank.
3. Customer means any customer of the bank as defined in
Sec. 332.3(h) of this chapter.
4. Service provider means any person or entity that maintains or
processes customer information on behalf of the bank, or is
otherwise granted access to customer information through its
provision of services to the bank.
5. Board of directors, in the case of a branch or agency of a
foreign bank means the managing official in charge of the branch or
agency.
6. Customer information systems means the electronic or physical
methods used to access, collect, store, use, transmit and protect
customer information.

II. Standards for Safeguarding Customer Information

A. Information Security Program. Each bank shall implement a
comprehensive information security program that includes
administrative, technical, and physical safeguards appropriate to
the size and complexity of the bank and the nature and scope of its
activities.
B. Objectives. A bank's information security program shall:
1. Ensure the security and confidentiality of customer
information;
2. Protect against any anticipated threats or hazards to the
security or integrity of such information; and
3. Protect against unauthorized access to or use of such
information that could result in substantial harm or inconvenience
to any customer or risk to the safety and soundness of the bank.

III. Development and Implementation of Information Security Program

A. Involve the Board of Directors and Management.
1. The board of directors of each bank shall:
a. Approve the bank's written information security policy and
program that complies with these Guidelines; and
b. Oversee efforts to develop, implement, and maintain an
effective information security program.
2. The bank's management shall develop, implement, and maintain
an effective information security program. In conjunction with its
responsibility to implement the bank's information security program,
management of each bank shall regularly:
a. Evaluate the impact on the bank's security program of
changing business arrangements, such as mergers and acquisitions,
alliances and joint ventures, outsourcing arrangements, and changes
to customer information systems;
b. Document its compliance with these Guidelines; and
c. Report to the board on the overall status of the information
security program, including material matters related to: risk
assessment; risk management and control decisions; results of
testing; attempted or actual security breaches or violations and
responsive actions taken by management; and any recommendations for
improvements in the information security program.
B. Assess Risk. To achieve the objectives of its information
security program, each bank shall:
1. Identify and assess the risks that may threaten the security,
confidentiality, or integrity of customer information systems. As
part of the risk assessment, a bank shall determine the sensitivity
of customer information and the internal or external threats to the
bank's customer information systems.
2. Assess the sufficiency of policies, procedures, customer
information systems, and other arrangements in place to control
risks.
3. Monitor, evaluate, and adjust its risk assessment in light of
any relevant changes to technology, the sensitivity of customer
information, and internal or external threats to information
security.
C. Manage and Control Risk. As part of a comprehensive risk
management plan, each bank shall:
1. Establish written policies and procedures that are adequate
to control the identified risks and achieve the overall objectives
of the bank's information security program. Policies and procedures
shall be commensurate with the sensitivity of the information as
well as the complexity and scope of the bank and its activities. In
establishing the policies and procedures, each bank should consider
appropriate:
a. Access rights to customer information;
b. Access controls on customer information systems, including
controls to authenticate and grant access only to authorized
individuals and companies;
c. Access restrictions at locations containing customer
information, such as buildings, computer facilities, and records
storage facilities;
d. Encryption of electronic customer information, including
while in transit or in storage on networks or systems to which
unauthorized individuals may have access;
e. Procedures to confirm that customer information system
modifications are consistent with the bank's information security
program;
f. Dual control procedures, segregation of duties, and employee
background checks for employees with responsibilities for or access
to customer information;
g. Contract provisions and oversight mechanisms to protect the
security of

[[Page 39487]]

customer information maintained or processed by service providers;
h. Monitoring systems and procedures to detect actual and
attempted attacks on or intrusions into customer information
systems;
i. Response programs that specify actions to be taken when
unauthorized access to customer information systems is suspected or
detected;
j. Protection against destruction of customer information due to
potential physical hazards, such as fire and water damage; and
k. Response programs to preserve the integrity and security of
customer information in the event of computer or other technological
failure, including, where appropriate, reconstructing lost or
damaged customer information.
2. Train staff to recognize, respond to, and, where appropriate,
report to regulatory and law enforcement agencies, any unauthorized
or fraudulent attempts to obtain customer information.
3. Regularly test the key controls, systems and procedures of
the information security program to confirm that they control the
risks and achieve the overall objectives of your information
security program. The frequency and nature of such tests should be
determined by the risk assessment, and adjusted as necessary to
reflect changes in internal and external conditions. Tests shall be
conducted, where appropriate, by independent third parties or staff
independent of those that develop or maintain the security programs.
Test results shall be reviewed by independent third parties or staff
independent of those that conducted the test.
4. Monitor, evaluate, and adjust, as appropriate, the
information security program in light of any relevant changes in
technology, the sensitivity of its customer information, and
internal or external threats to information security.
D. Oversee Outsourcing Arrangements. The bank continues to be
responsible for safeguarding customer information even when it gives
a service provider access to that information. The bank must
exercise appropriate due diligence in managing and monitoring your
outsourcing arrangements to confirm that your service providers have
implemented an effective information security program to protect
customer information and customer information systems consistent
with these Guidelines.
E. Implement the Standards. Each bank is to take appropriate
steps to fully implement an information security program pursuant to
these Guidelines by July 1, 2001.

By order of the Board of Directors.

Dated at Washington, D.C., this 6th day of June, 2000.

Federal Deposit Insurance Corporation.
Robert E. Feldman,
Executive Secretary.

Office of Thrift Supervision

12 CFR Chapter V

Authority and Issuance
For the reasons set forth in the joint preamble, parts 568 and 570
of chapter V of title 12 of the Code of Federal regulations are
proposed to be amended as follows:

PART 568--SECURITY PROCEDURES

1. The authority citation for part 568 is revised to read as
follows:

Authority: Secs. 2-5, 82 Stat. 294-295 (12 U.S.C. 1881-1984); 12
U.S.C. 1831p-1; 15 U.S.C. 6801, 6805(b)(1).
2. Amend Sec. 568.1 to revise paragraph (a) to read as follows:

Sec. 568.1 Authority, purpose, and scope.

(a) This part is issued by the Office of Thrift Supervision
(``OTS'') pursuant to section 3 of the Bank Protection Act of 1968 (12
U.S.C. 1882), and sections 501 and 505(b)(1) of the Gramm-Leach-Bliley
Act (12 U.S.C. 6801, 6805(b)(1). This part is applicable to savings
associations. It requires each savings association to adopt appropriate
security procedures to discourage robberies, burglaries, and larcenies
and to assist in the identification and prosecution of persons who
commit such acts. Section 568.5 of this part is applicable to savings
associations and their subsidiaries (except brokers, dealers, persons
providing insurance, investment companies, and investment advisers).
Section 568.5 of this part requires covered institutions to establish
and implement appropriate administrative, technical, and physical
safeguards to protect the security, confidentiality, and integrity of
customer information.
* * * * *
3. Add Sec. 568.5 to read as follows:

Sec. 568.5 Protection of customer information.

Savings associations and their subsidiaries (except brokers,
dealers, persons providing insurance, investment companies, and
investment advisers) must comply with the Interagency Guidelines
Establishing Standards for Safeguarding Customer Information prescribed
pursuant to sections 501 and 505 of the Gramm-Leach-Bliley Act (15
U.S.C. 6801 and 6805), set forth in appendix B to part 570 of this
chapter.

PART 570--SUBMISSION AND REVIEW OF SAFETY AND SOUNDNESS COMPLIANCE
PLANS AND ISSUANCE OF ORDERS TO CORRECT SAFETY AND SOUNDNESS
DEFICIENCIES

4. Amend Sec. 570.1 to add a sentence to the end of paragraph (a)
and revise the last sentence of paragraph (b) to read as follows:

Sec. 570.1 Authority, purpose, scope and preservation of existing
authority.

(a) * * * Appendix B to this part is further issued under sections
501(b) and 505 of the Gramm-Leach-Bliley Act (Pub. L. 106-102, 113
Stat. 1338 (1999)).
(b) * * * Interagency Guidelines Establishing Standards for
Safeguarding Customer Information are set forth in appendix B to this
part.
5. Amend Sec. 570.2 to revise paragraph (a) to read as follows:

Sec. 570.2 Determination and notification of failure to meet safety
and soundness stnadards and request for compliance plan.

(a) Determination. The OTS may, based upon an examination,
inspection, or any other information that becomes available to the OTS,
determine that a savings association has failed to satisfy the safety
and soundness standards contained in the Interagency Guidelines
Establishing Standards for Safety and Soundness as set forth in
appendix A to this part or the Interagency Guidelines Establishing
Standards for Safeguarding Customer Information as set forth in
appendix B to this part.
* * * * *
6. Revise Appendix B to Part 570 to read as follows:

Appendix B to Part 570--Interagency Guidelines Establishing Standards
for Safeguarding Customer Information

Table of Contents

I. Introduction
A. Scope
B. Preservation of Existing Authority
C. Definitions
II. Standards for Safeguarding Customer Information
A. Information Security Program
B. Objectives
III. Development and Implementation of Customer Information Security
Program
A. Involve the Board of Directors and Management
B. Assess Risk
C. Manage and Control Risk
D. Oversee Outsourcing Arrangements
E. Implement the Standards

I. Introduction

The Interagency Guidelines Establishing Standards for
Safeguarding Customer Information (Guidelines) set forth standards
pursuant to section 39 of the Federal Deposit Insurance Act (section
39, codified at 12 U.S.C. 1831p-1), and sections 501 and

[[Page 39488]]

505(b), codified at 15 U.S.C. 6801 and 6805(b), of the Gramm-Leach-
Bliley Act. These Guidelines address standards for developing and
implementing administrative, technical, and physical safeguards to
protect the security, confidentiality, and integrity of customer
information.
A. Scope. The Guidelines apply to customer information
maintained by or on behalf of entities for which OTS has authority.
For purposes of this appendix, these entities are savings
associations whose deposits are FDIC-insured and any subsidiaries of
such savings associations, except brokers, dealers, persons
providing insurance, investment companies, and investment advisers.
This appendix refers to such entities as ``you.''
B. Preservation of Existing Authority. Neither section 39 nor
these Guidelines in any way limit the OTS's authority to address
unsafe or unsound practices, violations of law, unsafe or unsound
conditions, or other practices. OTS may take action under section 39
and these Guidelines independently of, in conjunction with, or in
addition to, any other enforcement action available to OTS.
C. Definitions. For purposes of the Guidelines, the following
definitions apply:
1. In general. For purposes of the Guidelines, except as
modified in the Guidelines or unless the context otherwise requires,
the terms used have the same meanings as set forth in sections 3 and
39 of the Federal Deposit Insurance Act (12 U.S.C. 1813 and 1831p-
1).
2. Customer information means any records, data, files, or other
information containing nonpublic personal information, as defined in
12 CFR 573.3(n), about a customer, whether in paper, electronic or
other form, that you maintain or that are maintained on your behalf.
3. Customer means any of your customers, as defined in 12 CFR
573.3(h).
4. Service provider means any person or entity that maintains or
processes customer information on your behalf, or is otherwise
granted access to customer information through its provision of
services to you.
5. Customer information systems means the electronic or physical
methods used to access, collect, store, use, transmit and protect
customer information.

II. Standards for Safeguarding Customer Information

A. Information Security Program. You shall implement a
comprehensive information security program that includes
administrative, technical, and physical safeguards appropriate to
your size and complexity and the nature and scope of your
activities.
B. Objectives. Your information security program shall:
1. Ensure the security and confidentiality of customer
information;
2. Protect against any anticipated threats or hazards to the
security or integrity of such information; and
3. Protect against unauthorized access to or use of such
information that could result in substantial harm or inconvenience
to any customer or risk to your safety and soundness.

III. Development and Implementation of Information Security Program

A. Involve the Board of Directors and Management.
1. Your board of directors shall:
a. Approve your written information security policy and program
that complies with these Guidelines; and
b. Oversee efforts to develop, implement, and maintain an
effective information security program.
2. Your management shall develop, implement, and maintain an
effective information security program. In conjunction with its
responsibility to implement your information security program, your
management shall regularly:
a. Evaluate the impact on your security program of changing
business arrangements, such as mergers and acquisitions, alliances
and joint ventures, outsourcing arrangements, and changes to
customer information systems;
b. Document its compliance with these Guidelines; and
c. Report to your board on the overall status of the information
security program, including material matters related to; risk
assessment; risk management and control decisions; results of
testing; attempted or actual security breaches or violations and
responsive actions taken by management; and any recommendations for
improvements in the information security program.
B. Assess Risk. To achieve the objectives of its information
security program, you shall:
1. Identify and assess the risks that may threaten the security,
confidentiality, or integrity of customer information systems. As
part of the risk assessment, you shall determine the sensitivity of
customer information and the internal or external threats to your
customer information systems.
2. Assess the sufficiency of policies, procedures, customer
information systems, and other arrangements in place to control
risks.
3. Monitor, evaluate, and adjust your risk assessment in light
of any relevant changes to technology, the sensitivity of customer
information, and internal or external threats to information
security.
C. Manage and Control Risk. As part of a comprehensive risk
management plan, you shall:
1. Establish written policies and procedures that are adequate
to control the identified risks and achieve the overall objectives
of your information security program. Policies and procedures shall
be commensurate with the sensitivity of the information as well as
the complexity and scope of you and your activities. In establishing
the policies and procedures, you should consider appropriate:
a. Access rights to customer information;
b. Access controls on customer information systems, including
controls to authenticate and grant access only to authorized
individuals and companies;
c. Access restrictions at locations containing customer
information, such as buildings, computer facilities, and records
storage facilities;
d. Encryption of electronic customer information, including
while in transit or in storage on networks or systems to which
unauthorized individuals may have access;
e. Procedures to confirm that customer information system
modifications are consistent with your information security program;
f. Dual control procedures, segregation of duties, and employee
background checks for employees with responsibilities for or access
to customer information;
g. Contract provisions and oversight mechanisms to protect the
security of customer information maintained or processed by service
providers;
h. Monitoring systems and procedures to detect actual and
attempted attacks on or intrusions into customer information
systems;
i. Response programs that specify actions to be taken when
unauthorized access to customer information systems is suspected or
detected;
j. Protection against destruction of customer information due to
potential physical hazards, such as fire and water damage; and
k. Response programs to preserve the integrity and security of
customer information in the event of computer or other technological
failure, including, where appropriate, reconstructing lost or
damaged customer information.
2. Train staff to recognize, respond to, and, where appropriate,
report to regulatory and law enforcement agencies, any unauthorized
or fraudulent attempts to obtain customer information.
3. Regularly test the key controls, systems and procedures of
the information security program to confirm that they control the
risks and achieve the overall objectives of your information
security program. The frequency and nature of such tests should be
determined by the risk assessment, and adjusted as necessary to
reflect changes in internal and external conditions. Tests shall be
conducted, where appropriate, by independent third parties or staff
independent of those that develop or maintain the security programs.
Test results shall be reviewed by independent third parties or staff
independent of those that conducted the test.
4. Monitor, evaluate, and adjust, as appropriate, the
information security program in light of any relevant changes in
technology, the sensitivity of its customer information, and
internal or external threats to information security.

[[Page 39489]]

D. Oversee Outsourcing Arrangements. You continue to be
responsible for safeguarding customer information even when you give
a service provider access to that information. You must exercise
appropriate due diligence in managing and monitoring your
outsourcing arrangements to confirm that your service providers have
implemented an effective information security program to protect
customer information and customer information systems consistent
with these Guidelines.
E. Implement the Standards. You are to take appropriate steps to
fully implement an information security program pursuant to these
Guidelines by July 1, 2001.

Dated: June 9, 2000.

By the Office of Thrift Supervision.
Ellen Seidman,
Director.
[FR Doc. 00-15798 Filed 6-23-00; 8:45 am]
BILLING CODE 4810-33-P, 6210-01-P, 6714-01-P, 6720-01-P

Last Updated 06/26/2000 regs@fdic.gov