Western National Bank, Phoenix, AZ
The following list of responses to frequently asked questions may assist you in understanding what is happening at Western National Bank.
On Friday, December 16, 2011, Western National Bank, Phoenix, AZ was closed by the Office of the Comptroller of the Currency. The Federal Deposit Insurance Corporation (FDIC) was then named Receiver. Subsequent to the closure, Washington Federal, Seattle, WA acquired all the deposits and substantially all the assets of Western National Bank from the FDIC as Receiver.
YOUR MONEY IS SAFE! No one lost any money on deposit as a result of the closure of this bank. All deposits, regardless of dollar amount, were transferred to Washington Federal.
ACCESS TO YOUR MONEY: You may continue to use your outstanding checks, and they will clear up to the balance in your account. Your ATM/Debit card will continue to work as usual. The total balance in your account(s), including checking, savings, money market, non-brokered Certificates of Deposit, and retirement accounts, has been transferred to the new bank and will be available for transactions during regular business hours at the former bank branches.
DIRECT DEPOSITS: All direct deposits, for example, social security checks, payroll, veterans' benefits, welfare and/or disability, unemployment or any payment you receive electronically will continue as usual.
AUTOPAYMENTS/BILLPAY/ONLINE BANKING: These services will continue as usual. Your routing number and account number will remain the same until you are notified in writing by the new bank.
INTEREST RATES: Interest on deposits accrued through close of business on December 16, 2011, will be paid at your same rate. Western National Bank rates will be reviewed by the new bank and may be lowered; however, you will be notified in writing of any changes. You may withdraw funds from any transferred account, regardless of whether your interest rate changes, without early withdrawal penalty until you enter into a new deposit agreement with the new bank.
BROKERED DEPOSITS: As an All-Deposits Transfer transaction, the total of all deposit accounts, excluding the Cede & Co. deposits, have been assumed by Washington Federal. If you are a customer who has a Western National Bank deposit through a broker, you must contact your broker with any questions.
TAX REPORTING – 1098 AND/OR 1099: The bank who assumed your deposit account will be responsible for mailing your 1099 tax information. Your 1098 reporting will be done by the FDIC or the servicer of your loan. You will be notified of any changes in ownership or servicing of your loan.
SAFE DEPOSIT BOXES: You may continue to access your safe deposit box during normal business hours. Any changes will be communicated by the new bank.
OVERDRAFT LINES OF CREDIT: These lines have been transferred to the new bank. Please contact the new bank if you have additional questions regarding your accounts.
LOAN PAYMENTS: You should continue to make your payments according to the terms of your written contract. You may continue to make your payments at the branch office or send it to the same payment address with checks made payable to Western National Bank.
ESCROW PAYMENTS: All services previously performed related to your loan will continue. Should you receive notification that any portion of your taxes or insurance was not paid, notify your loan officer immediately.
LOANS IN PROCESS: Please contact your current loan officer directly.
SHARES OF STOCK: The majority of the shares of stock of Western National Bank, Phoenix, AZ were owned by the holding company, Great Western Bancorp, Inc., Phoenix, AZ. The holding company was not included in the closing of the bank or the resulting receivership. If you are a shareholder of Great Western Bancorp, Inc., please do not contact or file a claim with the receiver. You must contact the holding company directly for more information:
16435 N. Scottsdale Rd. Suite 140
Scottsdale, AZ 85254
If you own shares of stock, other than via the holding company. You may have a claim against the receivership; however, they are the lowest priority of claim. You should discuss this with an accountant and/or the IRS concerning the exact requirements necessary to recognize the investment as a loss for tax purposes. The FDIC does not require stockholders to file a claim with the Receiver. However, we recommend that you keep our office informed of any address change, should we need to contact you in the future.
CLAIMS: Please send claims for unpaid bills to the following
1601 Bryan Street
Dallas, TX 75201-3430
Attention: Claims Agent
DEPOSIT INSURANCE INFORMATION: If you have accounts in both the failed and the new bank, they will be insured separately for at least six months following the merger of the banks. This will allow you time to restructure your accounts if necessary.
ADDITIONAL QUESTIONS: You may contact the FDIC Call Center at the number provided below with any additional questions:
Toll free number 1-800-405-7869
Hours of Operation – Mountain Time
Friday, December 16, 2011: Until 9:00 p.m.
Saturday, December 17, 2011: 9:00 a.m. – 6:00 p.m.
Sunday, December 18, 2011: Noon – 6:00 p.m.
Monday, December 19, 2011: 8:00 a.m. – 8:00 p.m.
Thereafter: 9:00 a.m. – 5:00 p.m.
SCAMS: Be watchful for and resistant to any scams to obtain information from you by individuals or entities stating that they are acting on behalf of either the failed bank, new bank, or the FDIC. Should you be contacted by anyone requesting personal information from you related to this event, please contact the call center above and you will be directed to the appropriate person.
For more information: www.fdic.gov/bank/individual/failed/westernnatl.html
Last Updated 08/13/2012 firstname.lastname@example.org