The following questions and answers represent the most commonly asked questions by customers of the failed bank.

If the balance in your account(s) (this includes any accounts in which you have an ownership) is less than $100,000, no action is required on your part at this time. Your entire account(s) will be transferred to IndyMac Federal Bank and will be available for business as usual during regular business hours.

1. Over $100,000   What if I have more than $100,000 in my accounts at IndyMac Bank?
2. Brokered Deposits/Deposit Broker   I am a deposit broker or I have a deposit through a broker.  What do I need to do?
3. Lose Any Money?   Will I lose anything on my deposit account?
4. Uninsured   Will I collect my uninsured deposits?
5. What Happened?  What happened?  Why did the bank fail?
6. What is a Conservatorship?  I’ve read that the failed bank is being resolved as a Conservatorship.  What does that mean?
7. Customer Impact   How does this failure affect me?
8. Claim Account(s)  How do I claim my account(s)?
9. ATM/Debit Card   Can I continue to write checks or use my ATM/Debit card?
10. Final Statement   How will I get my final account statement(s) from IndyMac Bank?
11. Interest   Will I continue to earn interest at the same rate?
12. Internet Connection:   Why doesn't my internet connection to IndyMac Bank work?
13. IRAs   What if I have an Individual Retirement Account (IRA)?  Will my savings still be insured?
14. Wire Transfer   Can funds be wired to me?
15. Interest Check/Cashier's Checks   Can I cash my interest check or cashier's check?
16. Records/Account Histories   What if I need information regarding my account during the time IndyMac Bank was in business?
17. Direct Deposits - Government Deposits   What will happen to my direct deposits?
18. Automatic Payments/Online Billpay   Will my automatic payments through online Billpay continue?
19. Outstanding Checks   What will happen to the checks which have not cleared my account?
20. Loans   How do I make my loan payments?
21. FDIC Insurance   How can I find out more about Federal Deposit Insurance rules?
22. Safe Deposit Boxes   How can I claim the contents of my safe deposit box?
23. Unpaid Bill   I did some work for IndyMac Bank and have not yet been paid.  What should I do?
24. Tax Reporting - 1098/1099s   Who will send my 1098 and/or 1099 information after the end of the year?
25. Media   I represent a TV/Newspaper/Radio and would like some information.
26. New Bank Insured   Is the new bank insured by the FDIC?
27. Checks not Honored   A merchant will not honor my check.  What can I do?
28. Early Withdrawal Penalty   Will I incur an early withdrawal penalty if I close my CD before maturity?
29. Account Hold   I have been advised there is a hold on my account.  What does that mean?
30. Loans in Process   What happens if I had a loan in process that had not closed or a line of credit that was not fully funded?
31. Employee Retirement Plan   I am a participant in my employer’s retirement plan which has deposits at IndyMac.  What will happen to my money?

If your deposits DO NOT exceed $100,000, you DO NOT need to complete these documents or contact the FDIC.

An account hold may be placed on an account due to the need for additional documentation from a depositor.  For example, a Declaration for Trust form may be required to attest to the parties involved in the trust.  These forms can be mailed to you, or you can access them online at Deposit Claims.

If you have a question regarding the completion of required affidavits or declarations, this website contains samples and instructions for completing the declarations.  If your question is not resolved by going to the website, please call 866-806-5919 and indicate you have a Form Completion question.

If you have more than $100,000 in your account, or if the total of your related accounts exceeds $100,000, your accounts may require review by an FDIC Claim Agent and you should call the FDIC to schedule an appointment with an FDIC claim Agent.  The FDIC will pay uninsured depositors an advance dividend of 50% of your uninsured deposit.

Deposit Broker Processing Guide

Should you have any questions regarding the completion of required affidavits or declarations on behalf of your client, please call 866-806-5919 and indicate you have a Form Completion question.

If you are a customer who has an IndyMac Bank deposit through a broker, you must contact your broker with any questions.  Once the FDIC receives a balanced investor file along with all the required documentation, from your broker, your insured funds will be wired to them on your behalf.

The FDIC established a new institution, IndyMac Federal Bank, F.S.B., to help the FDIC maximize the value of the institution while maintaining banking services in communities served by the bank.  According to regulatory policy, there is no advance notice given to the public.  The good news is that no one lost any insured deposit money as a result of the closure of IndyMac Bank.  To protect depositors, the FDIC Board of Directors approved the assumption of IndyMac Bank’s insured deposits to IndyMac Federal Bank, F.S.B., Pasadena, CA.

Deposit Insurance
Are my deposits insured?
EDIE

Another reason an account hold may be placed is due to the need for additional documentation from a depositor.  For example, a Declaration for Trust form may be required to attest to the parties involved in the trust.  These forms can be mailed to you, or you can access them online at Deposit Claims.

If you have a question regarding the completion of required affidavits or declarations, please access the following website for instructions on completing the declarations.  If your question is not resolved by going to the website above, please call 1-866-806-5919 and indicate you have a Form Completion question.