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Question and Answer Guide Flagship National Bank, Bradenton, FL FDIC Call Center Toll free number 1-800-355-0650 Hours of Operation – Eastern Time Friday, October 23, 2009:   Until 9:00 p.m. Saturday, October 24, 2009:   9:00 a.m. – 6:00 p.m. Sunday, October 25, 2009:   Noon – 6:00 p.m. Thereafter:   8:00 a.m. – 8:00 p.m. On October 23, 2009, Flagship National Bank, Bradenton, FL, was closed by the Office of the Comptroller of the Currency. The Federal Deposit Insurance Corporation (FDIC) was then named Receiver. Subsequent to the closure, First Federal Bank of Florida, Lake City, FL, acquired all the deposits and assets of Flagship National Bank from the FDIC as Receiver for Flagship National Bank. Any claims by equity holders were not acquired. Share price does not trigger a bank closing and was not the reason for Flagship National Bank’s failure. The total balance in your account(s) has been transferred to First Federal Bank of Florida and will be available for transactions during regular business hours at the former Flagship National Bank branches starting on Monday, October 26, 2009. You may continue to use your same checks, ATM cards and debit cards until notified. All Direct Deposits, including Social Security checks, will continue as usual.

Account(s): What about my account with Flagship National Bank?

If you had an account with Flagship National Bank, you now have an account with First Federal Bank of Florida, Lake City, FL. All deposit accounts, which include checking, savings, money market, CDs and retirement accounts, have been transferred to First Federal Bank of Florida, regardless of the dollar amount. No one lost any money on deposit in Flagship National Bank.

Customers of both banks should continue to use their existing branches until First Federal Bank of Florida can fully integrate the deposit records of Flagship National Bank.

To forewarn you of any scams, please be advised that you will not receive any e-mail notification from the FDIC, the Receiver, or First Federal Bank of Florida to claim/unlock/unsuspend your account or to provide any private information. Please be watchful for and resist any scams to obtain information from you by individuals or entities purporting to act on behalf of Flagship National Bank or the FDIC.

ATM/debit card and/or Billpay: What about my ATM/debit card and/or bill paying with Flagship National Bank?

Your ATM/debit card will continue to work, and bill paying will work as it has in the past.

Brokered Deposits: I am a deposit broker or have brokered deposits. What do I do?

As an All-Deposit Transfer transaction, the total of all deposit accounts have been assumed by First Federal Bank of Florida.

Be advised, however, that from and after the date of closing, First Federal Bank of Florida will accrue and pay interest on deposit liabilities at a rate it shall determine; accordingly, First Federal Bank of Florida shall permit depositors, including brokered depositors, impacted by reduced rates to withdraw their deposits without penalty for early withdrawal.

If you are a customer who has a Flagship National Bank deposit through a broker, you must contact your broker with any questions.

Direct Deposits - Government Deposits: What will happen to my direct deposits?

Direct Deposits, including Social Security checks, will continue as normal.

Existing Deposits at First Federal Bank of Florida: I already have other deposit accounts with the new bank.  When combined with balances at this bank, my deposits exceed $250,000.  Are all funds insured?

The accounts transferred to First Federal Bank of Florida will be separately insured for at least six months after the merger.  This grace period gives a depositor the opportunity to restructure the accounts, if necessary.

CDs from the failed bank are separately insured until the earliest maturity date after the end of the six-month grace period.

CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period.

If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period.

Interest Rates, Early Withdrawal Penalty: Will I continue to earn interest at the same rate?  Will I be charged an early withdrawal penalty?

Interest on all deposits accrued through Friday, October 23, 2009, will be paid at your same rate. First Federal Bank of Florida will review rates. If interest rates will change, you will be notified. Your interest rate may be reduced.

You may withdraw funds from any transferred account without an early withdrawal penalty until you enter into a new deposit agreement with your new bank. Entering into a new deposit agreement can be done by either renewing your CD or making a deposit to or a withdrawal from your account.

Loans/mortgages: What about my loan or mortgage with Flagship National Bank?

All mortgages and loans have been assumed by First Federal Bank of Florida.  Your payment amount and due date are the same.  If you are having your payment deducted from your account, it will continue as it has in the past.  You should continue to make your checks payable to Flagship National Bank and send your payments to the same address.

Loans in Process: What happens if I had a loan in process that had not closed or a line of credit not fully funded?

You should contact your loan officer.  All prior contacts remain the same.

Media: I represent a TV/Newspaper/Radio and would like some information.

Please contact the Office of Public Affairs:

Outstanding Checks: What about checks that I have written on my account with Flagship National Bank?

Your checks will clear up to the available balance in your account.  You can continue to use your existing checks.

Safe Deposit Boxes: How can I claim the contents of my safe deposit box?

It is business as usual.  You can go to your local branch and access your safe deposit box; however, no action on your part is required because of this transaction.

Shareholders: What about my shares of stock?

Shareholders have a claim against the receivership; however, they have the lowest priority of claim. You should discuss this with an accountant and/or the IRS concerning the exact requirements necessary to recognize the investment as a loss for tax purposes. The FDIC does not require stockholders to file a claim with the Receiver. However, we recommend that you keep our office informed of any address change, should we need to contact you in the future.

Transaction Types: Why do all deposits, insured or not, pass in some transactions but not in others?

The FDIC is required by law to employ the least-cost resolution measure for each failed financial institution.  The most frequent result is for the FDIC to transfer only the insured deposits in a merger transaction.  The FDIC has been able to transfer all deposits in about 25% of the failures over the past 15 years.

Unpaid Bills: I did some work for the bank and have not been paid. What should I do?

All claims against Flagship National Bank, together with proof of the claims, must be submitted in writing to the Receiver at the following address:

Last Updated 10/23/2009

cservicefdicdal@fdic.gov

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