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Failed Bank Information
Information for Charter Bank, Santa Fe, NM
  1. Introduction
  2. Press Release
  3. Acquiring Financial Institution
  4. Question and Answer Guide

  5.      En Español
  6. Banking Services
  7. Loan Customers
  8. Possible Claims Against the Failed Institution
  9. Priority of Claims
  10. Dividend Information
  11. Brokered Deposits
  12. Purchase and Assumption Agreement (782 kb PDF File - PDF Help)
  13. Bid Summary
  14. Charter Bank Contact Information
  15. Balance Sheet Summary
Please be advised you will not receive any email notification to claim/unlock/unsuspend your account or to provide any private information. Please be aware of any Phishing Scams to obtain information from you.
I.  Introduction
On Friday, January 22, 2010, Charter Bank, Santa Fe, NM was closed by the Office of Thrift Supervision, and the Federal Deposit Insurance Corporation (FDIC) was named Receiver.  No advance notice is given to the public when a financial institution is closed.

The FDIC has assembled useful information regarding your relationship with this institution.  Besides a checking account, you may have Certificates of Deposit, a car loan, a business checking account, a commercial loan, a Social Security direct deposit, and other relationships with the institution.  The FDIC has compiled the following information, which should answer many of your questions.

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II.  Press Release
The FDIC has issued a press release (PR-016-2010) about the institution's closure.  If you represent a media outlet and would like information about the closure, please contact  Greg Hernandez at 1-202-898-6984.
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III.  Acquiring Financial Institution
All deposit accounts, excluding certain brokered deposits, have been transferred to Charter Bank, Albuquerque, NM ("assuming institution") and will be available immediately. Charter Bank, Albuquerque, NM is a newly-chartered federal savings bank and subsidiary of Beal Financial Corporation, Plano, TX. On Monday, January 25, 2010, the former Charter Bank, Santa Fe, NM locations will reopen as branches of Charter Bank, Albuquerque, NM.

Checks that were drawn on Charter Bank, Santa Fe, NM that did not clear before the institution closed will be honored as long as there are sufficient funds in the account.  If you have questions about your account(s) transferred to the assuming bank, you may speak to an FDIC representative by calling 1-800-323-6111.

For general questions about FDIC deposit insurance coverage, please call 1-877-275-3342 or visit EDIE, the FDIC's Electronic Deposit Insurance Estimator.

EDIE - FDIC's Electronic Deposit Insurance Estimator

You may withdraw your funds from any transferred account without an early withdrawal penalty until you enter into a new deposit agreement with Charter Bank, Albuquerque, NM as long as the deposits are not pledged as collateral for loans.

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V.  Banking Services
The Automated Teller Machines (ATM) and online service will remain available.

As of Monday, January 25, 2010 you may continue to use the services to which you previously had access, such as safe deposit boxes, night deposit boxes, wire services, etc.

Your checks will be processed as usual.  All outstanding checks will be paid against your available balance(s) as if no change had occurred.  Your new bank will contact you soon regarding any changes in the terms of your account.  If you have a problem with a merchant refusing to accept your check, please contact your branch office.  An account representative will clear up any confusion about the validity of your checks.

All interest accrued through Friday, January 22, 2010 will be paid at your same rate.  Charter Bank, Albuquerque, NM will be reviewing rates.  You will be notified of any changes.

Your automatic direct deposit(s) and/or automatic withdrawal(s) will be transferred automatically to your new bank.  If you have any questions or special requests, you may contact a representative of your assuming institution at your branch office.

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VI.  Loan Customers
If you had a loan with Charter Bank, Santa Fe, NM you should continue to make your payments as usual.  The terms of your loan will not change, because they are contractually agreed to in your promissory note. Checks should be made payable as usual and sent to the same address until further notice. If you have further questions regarding an existing loan, please contact your loan officer.

For all questions regarding new loans and the lending policies of Charter Bank, Albuquerque, NM please contact your branch office.

Please see A Borrower’s Guide to an FDIC Insured Bank Failure for additional information.

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VII.  Possible Claims Against the Failed Institution
Claims against failed financial institutions occur when bills sent to the institution remain unpaid at the time of failure. If you or your company provided a service or product, leased space, furniture, or equipment to Charter Bank, Santa Fe, NM after Friday, January 22, 2010 and have not been paid, you do not have a claim against Charter Bank, Santa Fe, NM. Please follow your normal billing procedures by providing an invoice as instructed.

If you or your company provided a service or product, leased space, furniture, or equipment to Charter Bank, Santa Fe, NM prior to Friday, January 22, 2010 and have not been paid, you may be entitled to a claim against the bank. If you provided a product to or a service for Charter Bank, Santa Fe, NM prior to the bank's failure for which you have not been paid and you have not received communication, please contact:

Federal Deposit Insurance Corporation
Receiver: Charter Bank, Santa Fe, NM
1601 N. Bryan Street
Dallas, TX  75201-3430
Attention: Claims Agent


Please note: There are time limits for filing a claim, your claim must be filed on or before 4/29/2010.

All shares of Charter Bank, Santa Fe, NM were owned by its holding company, Charter Companies, Inc., Santa Fe, NM. The holding company was not included in the closing of the bank or the resulting receivership. If you are a shareholder of Charter Companies, please do not contact or file a claim with the Receiver. You may contact Charter Companies directly for information as follows:


Charter Companies, Inc.
2130 Eubank Boulevard N.E.
Albuquerque, NM 87112
1-505-291-3770
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VIII.  Priority of Claims
In accordance with Federal law, allowed claims will be paid, after administrative expenses, in the following order of priority:
  1. Depositors
  2. General Unsecured Creditors
  3. Subordinated Debt
  4. Stockholders
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IX.  Dividend Information
 
Dividend History on Charter Bank

Dividend Information on Failed Financial Institutions
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X.  Brokered Deposits
The FDIC offers a reference guide to deposit brokers acting as agents for their investor clientele.  This site outlines the FDIC's policies and procedures that must be followed by deposit brokers when filing for pass-through insurance coverage on custodial accounts deposited in a failed FDIC Insured Institution.

Deposit Broker's Processing Guide

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Last Updated 08/23/2012 cservicefdicdal@fdic.gov